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  • FIRST POST
    • diamond dave
    • By diamond dave 13th Jun 19, 9:06 AM
    • 685Posts
    • 390Thanks
    diamond dave
    Firefox not storing passwords
    • #1
    • 13th Jun 19, 9:06 AM
    Firefox not storing passwords 13th Jun 19 at 9:06 AM
    Help needed: suddenly all my pws have disappeared on win.7 with Firefox! As soon as I store one and then close FF they disappear again.
    What is happening? Any solutions please, and can you keep the solutions simple as I'm not too switches on technically!
    Thanks.
Page 1
    • diamond dave
    • By diamond dave 13th Jun 19, 9:09 AM
    • 685 Posts
    • 390 Thanks
    diamond dave
    • #2
    • 13th Jun 19, 9:09 AM
    • #2
    • 13th Jun 19, 9:09 AM
    When I go to options/security there is no box for "remember passwords" as there was before just a box saying"ask to save passwords and logins" which is ticked. I think there was an update recently, could this be the problem?
    • RumRat
    • By RumRat 13th Jun 19, 9:51 AM
    • 3,314 Posts
    • 2,070 Thanks
    RumRat
    • #3
    • 13th Jun 19, 9:51 AM
    • #3
    • 13th Jun 19, 9:51 AM
    Click on the hamburger (3 bars) top right, there is an option there to click on "logins and passwords".
    Drinking Rum before 10am makes you
    A PIRATE
    Not an Alcoholic...!
    • Steve KK
    • By Steve KK 13th Jun 19, 11:28 AM
    • 39 Posts
    • 17 Thanks
    Steve KK
    • #4
    • 13th Jun 19, 11:28 AM
    • #4
    • 13th Jun 19, 11:28 AM
    I would strongly recommend not allowing Firefox, or any other web browser, to save passwords. Get yourself a password manager/vault that is specifically designed for this job.

    I personally use Keepass because it works across several OSes (Windows, Linux and Android), but others are available that may be more suited to your use.

    Regards,
    Steve
    • iarniee
    • By iarniee 13th Jun 19, 11:30 AM
    • 85 Posts
    • 80 Thanks
    iarniee
    • #5
    • 13th Jun 19, 11:30 AM
    • #5
    • 13th Jun 19, 11:30 AM
    Simple fix; download Chrome
    • Neil Jones
    • By Neil Jones 13th Jun 19, 7:22 PM
    • 2,722 Posts
    • 1,939 Thanks
    Neil Jones
    • #6
    • 13th Jun 19, 7:22 PM
    • #6
    • 13th Jun 19, 7:22 PM
    Simple fix; download Chrome
    Originally posted by iarniee
    These sort of replies are not helpful.

    The issue in the OP's case could be any number of things, an extension causing this or maybe a profile problem. Suggest try starting Firefox in safe mode (Firefox, not Windows Safe Mode!) and see if the issue resolves itself:
    https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
    • diamond dave
    • By diamond dave 13th Jun 19, 8:06 PM
    • 685 Posts
    • 390 Thanks
    diamond dave
    • #7
    • 13th Jun 19, 8:06 PM
    • #7
    • 13th Jun 19, 8:06 PM
    Thanks Neil Jones, just started ff in safe mode and it seems to be working. What do I do now? what do I do about the safe mode? lets hope it works.
    • diamond dave
    • By diamond dave 13th Jun 19, 8:10 PM
    • 685 Posts
    • 390 Thanks
    diamond dave
    • #8
    • 13th Jun 19, 8:10 PM
    • #8
    • 13th Jun 19, 8:10 PM
    Hi Neil Jones, sorry still not working! Any suggestions.
    • Neil Jones
    • By Neil Jones 13th Jun 19, 10:44 PM
    • 2,722 Posts
    • 1,939 Thanks
    Neil Jones
    • #9
    • 13th Jun 19, 10:44 PM
    • #9
    • 13th Jun 19, 10:44 PM
    If the problem fixes itself in Safe Mode then the problem you are seeing with the passwords is being caused by an extension or theme you have installed. All Safe Mode does is turn them all off temporarily.
    • Willberry
    • By Willberry 14th Jun 19, 5:06 PM
    • 17 Posts
    • 13 Thanks
    Willberry
    By any chance do you have AVG on your PC. Bleeping Computer reports a problem with the latest update to Firefox 67.0.2 where AVG password protection renames the file containing stored passwords. Here's a link to the Bleeping Computer article.
    https://www.bleepingcomputer.com/news/security/avg-password-protection-blocked-firefoxs-access-to-saved-passwords/
    • diamond dave
    • By diamond dave 15th Jun 19, 5:13 PM
    • 685 Posts
    • 390 Thanks
    diamond dave
    Firefox not storing passwords
    Thanks for that Willberry - just checked out the link and it looks lije that's the problem. I'll get on with the problem tomorrow, thanksn for pointing me in the right direction.
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