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    • ArcticMonkey
    • By ArcticMonkey 14th Aug 17, 7:01 PM
    • 1 Posts
    • 4 Thanks
    ArcticMonkey
    Having read through the first nine pages of this thread (getting there!) I am feeling very foolish for having been roped in by a particular 'storage' heating company, purchasing three heaters for 6K. I live in a rural area (no gas) and embarking on my first renovation project in my first home.
    I was planning on getting another 'home survey' to install three more heaters but now that my project is further along the way I have more time/energy to do more research and I came across this thread so will not be taking it further. Thank you.
    My heaters are all excellent (replaced 1980's - or thereabouts - old storage heaters) but how stupid I am to have fallen into their costly trap. I wish this could be more in the media to expose these scams and help naive people like myself avoid spending so much money unnecessarily.
    • Richie-from-the-Boro
    • By Richie-from-the-Boro 14th Aug 17, 10:37 PM
    • 6,390 Posts
    • 4,801 Thanks
    Richie-from-the-Boro
    Always better late than never ArcticMonkey, your input however may make others reconsider before embarking on an expensive upgrade.
    Disclaimer : Everything I write on this forum is my opinion. I try to be an even-handed poster and accept that you at times may not agree with these opinions or how I choose to express them, this is not my problem. The Disabled : If years cannot be added to their lives, at least life can be added to their years - Alf Morris - !!!8476;
    • Mr_Wells
    • By Mr_Wells 6th Sep 17, 6:09 PM
    • 4 Posts
    • 23 Thanks
    Mr_Wells
    Do not buy from fischer future heat
    DO NOT BUY FROM FISCHER FUTURE HEAT UK LTD
    ============================================
    We have had problems with this company since we purchased the heaters at a price of 3500. We placed the order which took 7 weeks to be delivered, then when we got them they did not heat the room sufficiently enough. The only thing we got from them is if you have any problems then "contact out customer support line".

    They then told us the 14-day cancellation period is from when you place the order not when you get the product, which goes against Consumer Contract Regulation 2013. We also tried to claim under Consumer Rights Act 2015 as the heaters where not fit for purpose or as described.

    We are in the process of taking this company to court, we have issue the papers and it has been placed with the local small claims court. It is only now that they have decided to give a part refund as we are elderly (in our 80s) and after another Engineer from them came and confirmed they put the construction of the building wrong.

    Once again do not deal with this company, they have tried it on with us and with help from a friend we are now hopefully seeing the end of this company. If anyone would like to see the paperwork about this as proof of what I have stated above then please contact me to discuss.

    DO NOT BUY FROM FISCHER FUTURE HEAT UK LTD
    • Cardew
    • By Cardew 6th Sep 17, 6:13 PM
    • 27,382 Posts
    • 13,401 Thanks
    Cardew
    Welcome to the forum.

    Keep us informed please.
    • Mr_Wells
    • By Mr_Wells 13th Sep 17, 12:43 PM
    • 4 Posts
    • 23 Thanks
    Mr_Wells
    Finally all sorted, we agreed 3000 providing the heaters where not damaged and in good condition (after only having them for 2 days, what do they expect).

    Two Engineers from Fischer turn up and expected to walk out with the Heaters, until it was explained that is not was agreed. They inspected the Heaters then rang the head office, eventually the payment was made after about 20 minutes and the Heaters have been returned.

    Thank god for then we would advise everyone to KEEP AWAY FROM FISCHER FUTURE HEAT UK
    • Richie-from-the-Boro
    • By Richie-from-the-Boro 13th Sep 17, 2:35 PM
    • 6,390 Posts
    • 4,801 Thanks
    Richie-from-the-Boro
    Finally all sorted, we agreed 3000 providing the heaters where not damaged and in good condition (after only having them for 2 days, what do they expect).

    Two Engineers from Fischer turn up and expected to walk out with the Heaters, until it was explained that is not was agreed. They inspected the Heaters then rang the head office, eventually the payment was made after about 20 minutes and the Heaters have been returned.

    Thank god for then we would advise everyone to KEEP AWAY FROM FISCHER FUTURE HEAT UK
    Originally posted by Mr_Wells
    You are one of a very small minority who managed to avoid the pain. Congratulations on your outcome with Fischer Future Heat UK Ltd.
    Disclaimer : Everything I write on this forum is my opinion. I try to be an even-handed poster and accept that you at times may not agree with these opinions or how I choose to express them, this is not my problem. The Disabled : If years cannot be added to their lives, at least life can be added to their years - Alf Morris - !!!8476;
    • Cardew
    • By Cardew 13th Sep 17, 3:40 PM
    • 27,382 Posts
    • 13,401 Thanks
    Cardew
    Well done Mr Wells!
    • Mr_Wells
    • By Mr_Wells 13th Sep 17, 5:30 PM
    • 4 Posts
    • 23 Thanks
    Mr_Wells
    Posted a BAD review on TrustPilot and Fischer are trying to get it removed, I have sent them all the paperwork we have on the issue.
    • racey
    • By racey 13th Sep 17, 6:20 PM
    • 149 Posts
    • 55 Thanks
    racey
    Posted a BAD review on TrustPilot and Fischer are trying to get it removed, I have sent them all the paperwork we have on the issue.
    Originally posted by Mr_Wells
    Saw this on Trustpilot.
    Fischer say:
    The reviewer is not our customer, is not the signatory of the order and has no power of attorney over the customers affairs.
    Is this correct?
    • Mr_Wells
    • By Mr_Wells 13th Sep 17, 6:54 PM
    • 4 Posts
    • 23 Thanks
    Mr_Wells
    Saw this on Trustpilot.
    Fischer say:
    The reviewer is not our customer, is not the signatory of the order and has no power of attorney over the customers affairs.
    Is this correct?
    Originally posted by racey
    That is me, it is just that a friend who has been helping us and Fischer have also spoken to him on our behalf has help me post this on different review sites.

    I have provided a copy of all the documents including court paperwork to TrustPilot to prove who I am, the letters from Fischer are addressed to Mr & Mrs Wells which is me.
    Last edited by Mr_Wells; 13-09-2017 at 7:26 PM.
    • racey
    • By racey 13th Sep 17, 10:17 PM
    • 149 Posts
    • 55 Thanks
    racey
    That is me, it is just that a friend who has been helping us and Fischer have also spoken to him on our behalf has help me post this on different review sites.

    I have provided a copy of all the documents including court paperwork to TrustPilot to prove who I am, the letters from Fischer are addressed to Mr & Mrs Wells which is me.
    Originally posted by Mr_Wells
    :
    Good luck Mr wells
    • lstar337
    • By lstar337 14th Sep 17, 8:59 AM
    • 3,367 Posts
    • 1,844 Thanks
    lstar337
    Posted a BAD review on TrustPilot and Fischer are trying to get it removed, I have sent them all the paperwork we have on the issue.
    Originally posted by Mr_Wells
    Imagine my total lack of shock.
    • NickDavies
    • By NickDavies 31st Oct 17, 12:36 PM
    • 4 Posts
    • 6 Thanks
    NickDavies
    Phew..
    Was scouting around for a storage heater replacement and spotted a Fischer ad in a magazine. Worth a look I thought. My suspicions were raised when I couldn't figure out how it supposedly works with Economy 7 but not Economy 10 (we've got a thermal store and wet rads in most of the property so E10 tariff). Then I read more and they are quoting energy use in "kilowatts per hour", my old 'O' level physics teacher would have had me taken out and shot for doing that. Then I found you guys and realised I might end up spending a grand on a poshed up panel heater.

    I'm off to find my longest bargepole. Many thanks.
    • xinstaller
    • By xinstaller 27th Dec 17, 10:43 PM
    • 27 Posts
    • 31 Thanks
    xinstaller
    Fake reviews
    Fake possitive reviews on a massive scale on Trustpilot regarding Fischer heaters. I wonder who is leaving them. Its all fake news on Trustpilot. Its a joke on the expense of old people who are the majority victims.
    Last edited by xinstaller; 11-01-2018 at 7:41 PM.
    • xinstaller
    • By xinstaller 8th Jan 18, 7:27 AM
    • 27 Posts
    • 31 Thanks
    xinstaller
    The main reason people choose Fischer because they keep a 21c temperature at all times when required like Central heating.
    It's central heating without pipes , boilers and annual maintenance
    I know which one people will go for, hence all the satisfied reviews on trust pilot.
    My home is lovely and warm in the winter, that's all that mattered and it does not cost me more .
    Originally posted by netto
    After conducting my own inquiries with various government agencies, they tell me gas central heating is the cheapest form of heating. They is no evidence that the positive reviews on trust pilot are genuine.
    The cost of heating your home also matters. There is no evidence that people are actually saving. Perhaps fischer should invite its customers to leave reviews on their energy bills.
    • RSPHMansell
    • By RSPHMansell 8th Jan 18, 8:02 PM
    • 2 Posts
    • 2 Thanks
    RSPHMansell
    Ok so I am new to this forum, have read alot of comments, here. Which is now concerning me! So I have Fischer coming to quote this week, having read this forum I am now of a mind to cancel the visit.

    I am in the process of looking to replace my current heating system which is blow air, having some issues with it so looking at other options.

    I have been quoted for radiators throughout and then there flyer came through the door, so thought no harm in talking to them.

    But I sense not all is right with this company.

    I have read reviews on trust pilot and I have to say that where there is something this company doesn't like, they defend themselves regirously without acknowledging the customer issue.......yes this does not feel right!!!

    Any thoughts would be welcome, do not want to waste my time really.

    Thanks in advance!
    Last edited by RSPHMansell; 08-01-2018 at 8:11 PM. Reason: Spelling and adding information
    • matelodave
    • By matelodave 8th Jan 18, 8:24 PM
    • 3,614 Posts
    • 2,242 Thanks
    matelodave
    If you've only read a few of the posts you'll realise that Fischer and any other "magic" heater will use exactly the same amount of energy as a 20 heater from Argo or ALDI.

    It's obviously up to you but they cost silly amounts of money to buy and the same to run as a cheap and cheerful one. IMO you will be wasting your time and you'll struggle to get rid of him
    Love makes the world go round - beer make it go round even faster
    Look after our planet - it's the only one with beer
    • jk0
    • By jk0 8th Jan 18, 8:47 PM
    • 2,363 Posts
    • 25,128 Thanks
    jk0
    Ok so I am new to this forum, have read alot of comments, here. Which is now concerning me! So I have Fischer coming to quote this week, having read this forum I am now of a mind to cancel the visit.

    I am in the process of looking to replace my current heating system which is blow air, having some issues with it so looking at other options.

    I have been quoted for radiators throughout and then there flyer came through the door, so thought no harm in talking to them.

    But I sense not all is right with this company.

    I have read reviews on trust pilot and I have to say that where there is something this company doesn't like, they defend themselves regirously without acknowledging the customer issue.......yes this does not feel right!!!

    Any thoughts would be welcome, do not want to waste my time really.

    Thanks in advance!
    Originally posted by RSPHMansell
    Ring and cancel IIWY. Unless you have very strong resolve, you'll order something to get the guy out of your house. You really don't want that.
    • Richie-from-the-Boro
    • By Richie-from-the-Boro 8th Jan 18, 9:37 PM
    • 6,390 Posts
    • 4,801 Thanks
    Richie-from-the-Boro
    Ok so I am new to this forum, have read alot of comments, here. Which is now concerning me! So I have Fischer coming to quote this week, having read this forum I am now of a mind to cancel the visit.

    I am in the process of looking to replace my current heating system which is blow air, having some issues with it so looking at other options.

    I have been quoted for radiators throughout and then there flyer came through the door, so thought no harm in talking to them.

    But I sense not all is right with this company.

    I have read reviews on trust pilot and I have to say that where there is something this company doesn't like, they defend themselves regirously without acknowledging the customer issue.......yes this does not feel right!!!

    Any thoughts would be welcome, do not want to waste my time really.

    Thanks in advance!
    Originally posted by RSPHMansell
    Ignore opinion on paid for trust sites, see several on the ASA for example.

    Blown air is a good reliable and very economic gas heating system and last I looked three years ago there were plenty of parts still available.

    Its your choice and your invitation, you think after 4 hours of bombarded relentless speciality psychological sales pitch you are better than him and will avoid signing anything .. .. think again my friend the best way of avoiding the bullet is don't put yourself in his sights.

    The Office of Fair Trading (OFT) rules now allow you to cancel in the 'cooling off period' but your thousands of pounds deposit can legally be kept from you because of their claimed costs - sign and pay absolutely nothing at all.

    Best of luck to you.
    Last edited by Richie-from-the-Boro; 08-01-2018 at 9:38 PM. Reason: insert [ago]
    Disclaimer : Everything I write on this forum is my opinion. I try to be an even-handed poster and accept that you at times may not agree with these opinions or how I choose to express them, this is not my problem. The Disabled : If years cannot be added to their lives, at least life can be added to their years - Alf Morris - !!!8476;
    • RSPHMansell
    • By RSPHMansell 9th Jan 18, 9:10 AM
    • 2 Posts
    • 2 Thanks
    RSPHMansell
    Saved by the .......
    Thanks all for the feedback.

    Appointment cancelled!

    Most decent companies would have said 'is there any reason as to why you want the appointment cancelled?'

    Another sign of incompetence!

    Thanks and have a wonderful day all and happy heating!:

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