EE's mis selling

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Comments

  • TamaraC
    TamaraC Posts: 24 Forumite
    BorisThomson wrote: »
    Your husband needs a business contract if he expects to be covered for losses. That is what you arranged, isn't it?

    Has the SIM been lost in the post, and are they sending a replacement?
    They are sending a replacement
  • pmduk
    pmduk Posts: 10,655 Forumite
    First Anniversary Name Dropper First Post Combo Breaker
    edited 12 September 2017 at 7:23PM
    The normal rate of compensation for loss of service through non-arrival of SIM is the monthly charge divided by 30, multiplied by the number of days service lost.
    After all, it's not the network's fault, and there is no provision for consequential loss.

    You should have bitten their hand off for £50, you may well find that offer is off the table now
  • BorisThomson
    BorisThomson Posts: 1,721 Forumite
    Combo Breaker First Post
    TamaraC wrote: »
    Monthly charge has nothing to do with it. They guaranteed delivery and no loss of service

    It has everything to do with it, any offer of compensation/ goodwill would be relative to your payment.
  • TamaraC
    TamaraC Posts: 24 Forumite
    TamaraC wrote: »
    They are sending a replacement
    Yes they are but it could take another 3 -5 days in which time he is losing business and money
  • TamaraC
    TamaraC Posts: 24 Forumite
    pmduk wrote: »
    The normal rate of compensation for things loss of service through non-arrival of SIM is the monthly charge divided by 30,0moltiplied by the number of days service lost. After all, it's not the network's fault, and there is no provision for consequential loss.
    You should have bitten their hand off for £50, you may well find that offer is off the table now
    But it is the networks fault, they guaranteed there would be no loss of service. If they had a doubt about how long the sim would take i:e they knew there was a possibility that the sim would not definitely arrive by the stated date, then they should not have disconnected the old sim first. They were responsible for sending the sim, they made the promises and then deliver on any of it
  • Guys_Dad
    Guys_Dad Posts: 11,025 Forumite
    First Post Combo Breaker
    TamaraC wrote: »
    But it is the networks fault, they guaranteed there would be no loss of service. If they had a doubt about how long the sim would take i:e they knew there was a possibility that the sim would not definitely arrive by the stated date, then they should not have disconnected the old sim first. They were responsible for sending the sim, they made the promises and then deliver on any of it

    And you have proof of this that would stand up in court?

    If not, take the money.
  • molerat
    molerat Posts: 31,816 Forumite
    Name Dropper Photogenic First Post First Anniversary
    Strange that the PAYG was cut off. When we changed from Orange PAYG to EE contract nothing happened until we put the new SIM in the phone, that triggered the switch.
  • BorisThomson
    BorisThomson Posts: 1,721 Forumite
    Combo Breaker First Post
    You've had your consumer rights explained to you, they're not going to change however many times you repeat the same thing.
  • pmduk
    pmduk Posts: 10,655 Forumite
    First Anniversary Name Dropper First Post Combo Breaker
    Nobody in a call centre can ever be 100% certain about delivery. Just as you can't be yourself when posting something . They'll have given you the best info to hand. If you needed a new SIM with the same number they can't have the same number on two active SIMs simultaneously.
  • unforeseen
    unforeseen Posts: 7,279 Forumite
    First Anniversary Name Dropper First Post
    Wait a minute.

    YOU took out a contract and then got them to transfer YOUR HUSBAND'S PAYG number to your new contract?

    Did your husband know that you were grabbing his number ?
This discussion has been closed.
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