Sky Q Pixelation
venomx
Posts: 1,118 Forumite
in Phones & TV
Hi.
Had my SkyQ install a week ago and it's been perfect however, some " on demand " and " Catchup " stuff seems to pixelate every 10 mins or so. Some programmes work fine, some programmes pixelate.
Live TV and Recorded TV work fine.
As it's so rare that it occurs I doubt sky will take action on this, or am i wrong ?
Thanks
Had my SkyQ install a week ago and it's been perfect however, some " on demand " and " Catchup " stuff seems to pixelate every 10 mins or so. Some programmes work fine, some programmes pixelate.
Live TV and Recorded TV work fine.
As it's so rare that it occurs I doubt sky will take action on this, or am i wrong ?
Thanks
0
Comments
-
That's a broadband or connection issue, how is your BB generally?0
-
BT 70mb down.
Stable as anything, never goes down.
I download the file to my box and then play it, it's not being streamed live.
The interesting thing is, if it glitches, and i rewind to where it glitched, it never does it again ?0 -
Sorry, it appears I was wrong and it's a known problem.
https://helpforum.sky.com/t5/Sky-Q/Pixelation-on-recordings/td-p/2938375
To save you trolling through the entire thread there is no guaranteed solution. Some people claim to have resolved it by changing the HDMI lead.0 -
Colin_Maybe wrote: »Sorry, it appears I was wrong and it's a known problem.
https://helpforum.sky.com/t5/Sky-Q/Pixelation-on-recordings/td-p/2938375
To save you trolling through the entire thread there is no guaranteed solution. Some people claim to have resolved it by changing the HDMI lead.
Hi. Yes i'm aware of that thread so thanks for that.
If it was a HDMI issue, then surely everything would have ocasional glitches including live Tv ?0 -
How occasional is yours?
you just might not have experienced it, yet, on live TV...
Every 10 to 15 minutes.
I know it's being a bit petty but i'm paying good money for my Sky and expect it to be 100% stable
Some of it never glitches, some of them glitch ocasionally. Really confused !
Sky deny knowing of any pixelation problems however their forum would suggest otherwise.
I called up today and the lady said to a reboot etc which I have, asked if its hard wired i said yes, then she said it could be the broadband. If it was live streaming then yes the broadband could be an issue but it's not live streamed, its pre-downloaded onto my HDD
:beer:0 -
Every 10 to 15 minutes.
I know it's being a bit petty but i'm paying good money for my Sky and expect it to be 100% stable
Some of it never glitches, some of them glitch ocasionally. Really confused !
Sky deny knowing of any pixelation problems however their forum would suggest otherwise.
I called up today and the lady said to a reboot etc which I have, asked if its hard wired i said yes, then she said it could be the broadband. If it was live streaming then yes the broadband could be an issue but it's not live streamed, its pre-downloaded onto my HDD
:beer:
Agree, I'd be annoyed with that too!
Could be to do with the frame rate for those specifics and compatibility with your TV, I believe they are configurable, might be worth taking a look?0 -
I've changed from 1080p to 1080i and massive improvement !0
-
This discussion has been closed.
Categories
- All Categories
- 343.2K Banking & Borrowing
- 250.1K Reduce Debt & Boost Income
- 449.7K Spending & Discounts
- 235.3K Work, Benefits & Business
- 608K Mortgages, Homes & Bills
- 173.1K Life & Family
- 247.9K Travel & Transport
- 1.5M Hobbies & Leisure
- 15.9K Discuss & Feedback
- 15.1K Coronavirus Support Boards