Virgin contract with no working (software) handset help
my daughter has an iphone 7 that is out of apple warrenty by two months and the phone has stopped working and apple have confirmed its a software issue but it will cost her to fix but did say that its my daughters service providers (virgin) problem to solve but virgin have looked at the phone and have said they will not fix the phone as its out of warranty which is sort of understandable.....however what she/we dont understand is that as its a software failure then surely how is that the consumers fault and being tied into a 3 year contract with 2 years to run then should virgin be held accountable that a not fit for purpose policy is in play here.
anyone with any knowledge on this would be immensely helpful as we have no idea how to address this, all i can think of is as its software then its nothing my daughter has done for the handset not to work.
anyone with any knowledge on this would be immensely helpful as we have no idea how to address this, all i can think of is as its software then its nothing my daughter has done for the handset not to work.
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...virgin have looked at the phone and have said they will not fix the phone as its out of warranty which is sort of understandable.....
Get a confirmation from Apple (proving that it's not your daughter's fault) in writing and threaten Virgin with court actions - Small Claims Courthowever what she/we dont understand is that as its a software failure then surely how is that the consumers fault and being tied into a 3 year contract with 2 years to run then should virgin be held accountable that a not fit for purpose policy is in play here.
It's either a business contract or a separate (from services contract) credit contract for the phone alone. If the latter, Virgin still have their obligations as a supplier, regardless of the services.anyone with any knowledge on this would be immensely helpful as we have no idea how to address this,0 -
With Virgin Mobile their airtime contracts are on a 30 day rolling basis, with a 0% loan on the handset, which can be up to 36 months.It's not your credit score that counts, it's your credit history. Any replies are my own personal opinion and not a representation of my employer.0
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What sort of iPhone software issue is this that costs money to fix?
Does it not boot up?0 -
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Exactly, there's no such thing as broken software with iPhones. Unless Apple want to charge for a straightforward re-installation because you're not good with tech. Something a backstreet phone repair shop would do for £10 or less while you wait.0
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Wouldn't a factory reset fix the problem?0
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thank you Grumbler will use this info as a way forward, virgin complaints have sent her a message saying the complaint is resolved and shut the case, didn't even give her an opportunity to argue her case0
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It's worth trying that, from iTunes if necessary. It's the first thing Apple Engineers will do.0
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