Outfox the Market reviews: add your feedback
Comments
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rightfoot_shifter wrote: »Do Outfox the Market do monthly bill statements as standard?
IF you read your meter once a month as asked and submit your readings when requested then that's what they give you a monthly statement.
Moved to them 28/02/18 and I have had 3 statements, 27/03,27/04,27/053.795 kWp Solar PV System. Capital of the Wolds0 -
barnesy1977 wrote: »
It seems that monthly subscription fees (which are mandatory as part of their energy tariffs) do not form part of the fixed tariff price and can be increased at their will ? I suspect this is the genius of their business model. In theory I guess they could increase this by any amount at any time ?
And that is exactly why I decided not to go with them.0 -
barnesy1977 wrote: »
It seems that monthly subscription fees (which are mandatory as part of their energy tariffs) do not form part of the fixed tariff price and can be increased at their will ? I suspect this is the genius of their business model. In theory I guess they could increase this by any amount at any time ?
And that is exactly why I decided not to go with them.
You can leave without penalty too. They are a lot cheaper for me than any other provider. They sorted out the statement issue for me too.0 -
NB58 what I do if it goes wrong is issue what I call a notice of intention, you give them a set period, 14 or 21 days to comply or you issue legal proceedings against them on the following day, 15 or 22, check email and that day mail if possible to see if they haven't crossed. Then you don't stop even if they sort it at a later date you proceed for out of pocket expenses and compensation. I do quite a few and haven't failed yet.
I am composing one now for Bradley Goodfellow the head of operations at OFTM, I gave him permission to contact my old provider and ask for a complete reading of the free time & standard reading then add them together or face legal action if they don't sort it in 21 days as soon as it's sorted I am leaving them I would rather pay a bit more than get messed about by them for months or years on end.Someone please tell me what money is0 -
So far so good from my perspective. The statements are supposed to be issued monthly but may not show up. At which point you get on the webchat and one of the operators generates a bill for you there and then. It appeared instantly once the button had been pressed.
Don't expect silver service from OFTM. It's very much a no frills experience. If it goes well then you'll get cheap '100% green' electricity for not a lot of money.0 -
NB58 what I do if it goes wrong is issue what I call a notice of intention, you give them a set period, 14 or 21 days to comply or you issue legal proceedings against them on the following day, 15 or 22, check email and that day mail if possible to see if they haven't crossed. Then you don't stop even if they sort it at a later date you proceed for out of pocket expenses and compensation. I do quite a few and haven't failed yet.
I am composing one now for Bradley Goodfellow the head of operations at OFTM, I gave him permission to contact my old provider and ask for a complete reading of the free time & standard reading then add them together or face legal action if they don't sort it in 21 days as soon as it's sorted I am leaving them I would rather pay a bit more than get messed about by them for months or years on end.
As you know, we are in this boat together! I am still awaiting them agreeing that the readings SHOULD be added together so I'm watching your journey with interest.Woohoohoohooooooooo0 -
Wow - after reading all the feedback here, I'm now sure I won't make a switch to them. Big thanks for all the experiences and concerns posted.0
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Switched early April, thus far no issues and now saving a fair bit according to MSE Energy Club as took out the January 18 month fixed deal, which ends in October 2019 - now not on offer.
Its no frills, their service ain't as bad as some have made out and over the contract we'll save about £400 compared with today's prices.
Not more i can add, but prefer my folks paying £85.00 a month, compared with £110 a month with First Utility or Ovo.
If it goes pear shaped, well, we'll cross that bridge when it happens.0 -
NB58 what I do if it goes wrong is issue what I call a notice of intention, you give them a set period, 14 or 21 days to comply or you issue legal proceedings against them on the following day, 15 or 22, check email and that day mail if possible to see if they haven't crossed. Then you don't stop even if they sort it at a later date you proceed for out of pocket expenses and compensation. I do quite a few and haven't failed yet.
I am composing one now for ************* [Removed] the head of operations at OFTM, I gave him permission to contact my old provider and ask for a complete reading of the free time & standard reading then add them together or face legal action if they don't sort it in 21 days as soon as it's sorted I am leaving them I would rather pay a bit more than get messed about by them for months or years on end.
Well 11 days on, and so only 3-10 days left, it seems you are up for your first failure
https://forums.moneysavingexpert.com/showthread.php?t=5861175
Especially as they have given you a task that will take at least 7 days for you to complete.
:rotfl::rotfl::rotfl:0 -
I signed up to cheap energy club. I've been with EDF for as long I can remember and decided a change is as good as a rest and opted to go OFTM as everywhere I'm being encouraged to ditch the big 6. Signed up yesterday and my switch date is 25July. Great website, very easy and visually good. Had I read this forum I might have decided not to but too late now and googling gave generally good feedback.
Will see how it goes and post any drama good or bad back here.0
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