Add your feedback on energy supplier Iresa

I thought I'd share my experience of Iresa.

In a nutshell they've been a nightmare - avoid like the plague.

We joined them in March 2017 but we changed over when we were on holiday. In the confusion we submitted two electricity meter readings in error resulting in being overcharged over£900 by the energy company we were leaving.

Ever since we've been trying to get a refund and though you write to Iresa they don't reply - though you can see your correspondence on your on-line account. And you can't get through on the phone as there's such a queue -when were tried we've always been somewhere between number 100 and 150 in the queue. Quite appalling customer service.

After eight weeks we went to the Ombudsman who provisionally ruled that Iresa' s customer service had fallen short of that expected - which Iresa has the cheek to appeal against (no doubt on a technicality exploiting the lack of teeth of the regulator).

Current position, more than four months on, I've still not heard anything from Iresa, my meter reading has still not been corrected, and Iresa is challenging what really is a 'bang-to-rights' regulator provisional determination.

I'm fortunate that I can bear a £900+ loss for four months and however many longer, but many other people are not in such a privileged position.

Whilst I accept Iresa is one of the new wave of energy companies creating more competition the sector badly needs, they are not fit for purpose. Don't be fooled by their cheaper end prices - you'll get what you paid for which is a shocking company with no regard for their customers.

We can't wait to get shot at contract renewal time.