Add your feedback on energy supplier Scottish Power

CRISPIANNE3 · 5 February 2013 at 11:59AM

I switched back to SP from Ovo. Everything went smoothly except trying to get the extra cashback going via moneysavingexpert. I took this up with SP and they paid it to me themselves.

In my opinion they are one of the best companys to transfer to. The only gripe I have is still not able to view my dd forecast online.

cajef · 5 February 2013 at 12:22PM

withabix wrote: »

1) Scottish Power habitually increase your Direct Debit to a level that ENSURES that your account is ALWAYS in credit by a significant amount.

NOT so that the MINIMUM balance is a credit of several hundred pounds.

I have been with SP for several years and that is not a problem I have found, I submit a reading every three months and my direct debit is adjusted accordingly, but the balance has never been several hundred pounds, over twelve months it usually works out only a few pounds in credit.

cifpower · 5 February 2013 at 12:29PM

withabix wrote: »

1) Scottish Power habitually increase your Direct Debit to a level that ENSURES that your account is ALWAYS in credit by a significant amount.

Monthly payment budget accounts should balance credit and debit balances throughout the year, so that your average balance is close to £0, NOT so that the MINIMUM balance is a credit of several hundred pounds. At the end of the high consumption period (eg May), your balance should be negative by between a quarter and a half of your annual consumption.

Can the Scottish Power Company Representative please post here to explain why this is. Please do not post garbage which tries to justify that this is in the customer's benefit.

2) Their website is almost always broken at weekends.

3) Online tariff changes magically do not work for several weeks before a cheap rate is due to end.

Since joining SP our direct debit has always been in theLast range of £93-£100. Our anniversary date to which the bill should be £0 is November. This time around we were £41 in credit so they lowered the DD a touch. Our bill is currently £121 in debit which we expect so we have never had any massive or unreasonable DD increases.

Scottish_Power · 6 February 2013 at 11:17AM

We value all feedback both positive and negative. If there is a particular issue that you want us to investigate, please e-mail [EMAIL="onlinecomplaints@scottishpower.com"]onlinecomplaints@scottishpower.com[/EMAIL] Thanks David

wstncar3ca · 6 February 2013 at 9:56PM

Hi David,

I'm looking to switch from British Gas but have recently had Smart Meters fitted - would this be a problem?

Thanks

rockin_plumber · 6 February 2013 at 11:28PM

I know it's not just Scottish power but I was going to ring them tonight to ask a question, but then noticed the two numbers...

An 0800 number - only for new customers
An 0845 number - for existing customers

Basically it says to me, WE GOT YOU NOW, PAY TO CONTACT US

Now I have to wait for an email reply instead :mad:

As my tariff ends at the end of March, and the question was regarding changing to another Scottish Power tarif, lets hope they don't take too long to reply.

In their defence I haven't had any problems with them in the 13 months I have been a customer with Scottish Power.

veronarona · 7 February 2013 at 6:23AM

From my post above:

veronarona wrote: »

They have a call-back service which I've just tested and they kept to their timing via a polite and pleasant operative.

You should have found a link to request they call you back, they phoned me within 5 minutes.

all_options · 13 February 2013 at 11:48AM

Currently with BG and have joined the Energy Saving Club to look for a cheaper deal. Scottish Power is the cheapest - however, I won't be signing up with them. Been with them before and had terrible service. This very point clarifies that if a customer receives bad service, it is likely that they will go elsewhere, even if it costs a few quid more.
Reading the recent forums it appears that little has changed at S.P. with customers having to spend time correcting administrative errors & spending unreasonable amounts of time on the telephone to get their problem resolved. Unless the feedback and blogs report DRASTIC improvements, I for one won't be signing up.

(thought for the day - at the inception of the direct debit scheme and payment of wages to the banking industry, coupled with the use of plastic money - we all had to become mental accountants)

t0rt0ise · 13 February 2013 at 2:02PM

Leaving SP was for me a nighmare. They said they wouldn't raise the price as I was leaving but billed me the higher price nevertheless. Doesn't matter to me as I got them to reissue final bills but it does bother me that others who don't check or understand these things will pay more than they should.

People who answer email at SP often don't seem to understand the question asked and will simply reply with some cut and paste answer that is irrelevant.

paulh2008 · 10 March 2013 at 11:15AM

withabix wrote: »

1) Scottish Power habitually increase your Direct Debit to a level that ENSURES that your account is ALWAYS in credit by a significant amount.

Not in my experience. After changing almost a year ago I'm now more than £300 in debit but they have only just upped my monthly payment to progressively repay that over 12 months, so I shall be in debit for some time yet.

BG were varying my payment almost monthly, and whacked me onto their highest tariff when I moved house, hence the switch then. BG cocked up my switch, so gas took a month longer than electricity. And I didn't appreciate the scaremongering phone calls from them about SP.

I can save a few pounds a year by switching to SPs latest online tariff, or another few pence a month by changing supplier (avoiding Spark!) but will stay with SP for the time being at any rate.

Add your feedback on energy supplier Scottish Power

Comments

Categories

Get our FREE Weekly email full of deals & guides - and it’s spam-free