Green Network Energy and IGT

dab1009dab wrote: »

I’m looking to switch to Green Network Energy via MSE cheap energy club, but have Independent Gas Transporter pipes (IGTs). I telephoned Green Network Energy to see if they charged any extra annually for this, as I know some small companies do, but their Customer Services representative didn’t understand the question.
Does any body know if they do charge extra?
Thank you

Do you still want to switch to a supplier who cannot understand such a simple question, let alone answer it?

Afaik, there is now no surcharge to IGT customers by any supplier (although there may be the odd one lurking)

But not all suppliers do accept IGT customers. (but more and more are accepting them nowdays)


Since the Green Energy Network comment on their website about Independent Gas Transporters, but don't indicate they do not accept such customers, they probably do.
https://greennetworkenergy.co.uk/help-centre/information-about-switching/why-has-my-switch-been-delayed/
Indeed, I would suggest it implies they do accept IGT customers
But I've never considered switching to that particular supplier, so cannot say for certain.

If you want a definite answer from the supplier, follow the suppliers complaint procedure here:
https://greennetworkenergy.co.uk/wp-content/uploads/2016/10/code-of-conducts-complaints-1.pdf