Add your feedback on energy supplier OneSelect
Options
MSE_Andrew
Posts: 173 MSE Staff
in Energy
This is a feedback thread on energy supplier
Please share your experience with other MoneySavers. Click reply to take part
OneSelect
Please share your experience with other MoneySavers. Click reply to take part
- Did your switch go smoothly?
- Have you had problems since?
- Is it easy to contact?
The feedback comes as part of the
Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, watch our New to Forum? Intro Guide. 0
Comments
-
When you use the Cheap Energy Club and click on 'feedback and info' for the OneSelect 12 month tariff, it shows next to Discounts 'Discount per fuel'.
This needs to be amended to show what the amount of the discounts actually are. Without this it info it is fairly meaningess to quote the unit rate and standing rates, given the discount seems to be of the order of 10% of the cost of the tariff (at least in my case).
Working back from the numbers, I deduce there is a £60 discount included in the MSE quoted figures.
Looking at the OneSelect website and picking the quote option, I deduce this is a £30 per fuel duel fuel discount, so total discount £60 (= 2 x30) for someone with both gas and electricity.
Although Energy Helpline claim it is a £30pa per fuel loyalty bonus paid monthly.
Anyway whatever the discount is the discount info on the MSE cheap energy club needs to explicitly state £30 per fuel {insert type of discount e.g. duel fuel/loyalty} discount.I came, I saw, I melted0 -
There is a so called bonus that is a work around for an exit charge. You MUST stay for the FULL 12 months to get it. It is in the T&Cs:
9.8.1.1 SECURE plan
(a) The annual cashback will be credited to your
account after a continual twelve-month supply
period.
Customer TCs 29.03.17
10
(b) To qualify you must have paid us by Direct Debit
payment only for the previous twelve months of the
SECURE plan
(c) The discount/cashback is limited to domestic
customers with maximum gas usage of 20,000
kWh and 10,000 kWh electricity
(d) This plan cannot be used by commercial or
business customers
(e) This plan cannot be used in combination with any
other offers
(f) You can only use this plan at one address only
(g) If you terminate the contract within twelve months,
you will lose the rights to receive the annual
cashback
(h) If there are any outstanding payments due on your
account at the end of the 12 month period of the
SECURE plan, the cashback will not paid out
(i) If you failed to give the opening and closing meter
reading every quarter, you will lose the rights to
receive the annual cashback
(j) If we are of the reasonable opinion that, or we
detect that, you have (i) been fraudulent in
providing meter readings or (ii) tampered with a
meter at the property, in each case (i) and (ii) you
will lose the rights to receive the annual cashback
(k) You are required to pay for the SECURE plan two
months in advance when combined with the
discount or cashback plan.0 -
At the moment OneSelect office hours is only Monday - Friday 8:30 -17:00.
So you need to consider this if you want to contact them.
They are very slow responding email, most of my email didn't get any reply.
You only can rely on phone to contact them.0 -
Bonus is supposedly incorporated in tariff figures.
Just in the process of switching.
On-line portal not yet available to enter meter readings etc.
Will wait and see how things pan out!0 -
Bonus is supposedly incorporated in tariff figures.
Just in the process of switching.
On-line portal not yet available to enter meter readings etc.
Will wait and see how things pan out!
Their only portal has been 'coming shortly' for a few months now. They need to get their act together soon or I'll be switching again.0 -
Signed up with Oneselect on 29th June.
They wrote after the 2 week cooling off period (11 July) requesting meter readings and by 17th July the switch was complete. Straightforward process and their documentation (all via email) is short and to the point quoting all relevant details.
No exit fees either if a compelling new offer comes along
A pain free 5* process :j
Next interaction will be when the first bill is produced.0 -
Need to switch soon (by end of Sep) - has anyone got any further feedback or experiences to add for OneSelect? Thanks.0
-
One Select have come up as my best potential 'switch-to' provider. So used the link to go to their site and the first screen asks for my postcode. Trouble is when I enter it nothing happens. So filled in an online form to tell them. Nothing. So have now emailed them to tell them - and suggest they fix it - and although I've got an automatic acknowledgement it does state that it may take several days to respond. Not too impressed so far as I'm passionate about getting good customer service. I'm also worried when I hear people saying they've still not got their online portal up and running. It's putting me off.
OK, so slight update.....due to the above have decided to go with my second-best recommended supplier, Avro. Everything works well on their website, they allow online readings and have current good reviews on MSE. Fingers crossed.0 -
OK, so slight update.....due to the above have decided to go with my second-best recommended supplier, Avro. Everything works well on their website, they allow online readings and have current good reviews on MSE. Fingers crossed.
Very wise, i manage my sons account on Avro and it works fine.
However OneSelects online account system doesn't exist, despite them giving the message its 'down for maintenance' - been the same since i joined 4 months ago !0 -
I completed everything to switch to them at the beginning of September, I received a reference number and email saying I would receive a welcome pack. On contacting my current supplier about another matter a couple of weeks later I asked if they had any information on my switch, they told me nobody had contacted them which was unusual as it usually takes around 2 weeks.
I spoke to Oneselect, it sounded like one person working from home, they didn't have any trace of me and said they would ring me back. They did call back and eventually 'somewhere' found my details but said there had been some kind of error on the online system which meant the switch wasn't being processed. They suggested I reapply. I smelt a rat and decided to go elsewhere.0
This discussion has been closed.
Categories
- All Categories
- 343.2K Banking & Borrowing
- 250.1K Reduce Debt & Boost Income
- 449.7K Spending & Discounts
- 235.3K Work, Benefits & Business
- 608K Mortgages, Homes & Bills
- 173.1K Life & Family
- 247.9K Travel & Transport
- 1.5M Hobbies & Leisure
- 15.9K Discuss & Feedback
- 15.1K Coronavirus Support Boards