MSE Poll: How do you rate your energy provider’s recent service?

I voted 'great' for npower. It's been so easy to deal with them over the years. Their website is clear and useful. However, the most important thing is that it's easy to speak to someone and negotiate direct debits.

Good clear NE accents and very pleasant advisers.

I use so energy and have no complaints

Sadly Toto energy was not on the list for me to score a "poor" rating, they have been dreadful and I had no option, firstly due to solarplicity folding they took over as my supplier but to make matters worse Solarplicity had put me on a variable tariff and due to them folding I was unable to change it, when Toto took over despite not being in contract they would not let me leave due to them waiting for accounts from Solarplicity, eventually I was told I could leave then twice blocked me leaving due to an "error on their system", my £335 credit turned into me owing them, I have sent 8 email complaints and have only ever got a response to the first email saying they are looking in to it and I will get a response in 7 days, that was months ago and despite another 7 emails I can't get a response, they are robbers and I am sure it wont belong before they go belly up as well, Avoid at all costs!