Student Loan Statement

i'd be a little concerned that its nearly july and i'd not received my p60 for the last financial year (it also seems a little early for your SLC statement as I always used to have to wait till at least mid July, sometimes september!, but perhaps they are getting better).

I found with regard to student loans issues it was always worth chasing through from both ends, speak to your payroll department, raise your concern there & ask if they have any suggestions as they will have tackled SLC/HMRC issues before (may be able to push from their side up the chain) & get confirmation of figures from them but you can also add up the totals from your payslips from last financial year to give to SLC. imo payslips are better as you can give them the exact pay date & they calculate based as if they received it on that date.

also see https://www.theguardian.com/money/2010/sep/27/student-loan-repayments & https://forums.moneysavingexpert.com/showthread.php?t=946099

so its sadly not new, good luck it will get sorted eventually but sadly its always disfunctional so always make sure you have your own notes on it so you can count down to the last payment and breath a sigh of relief to be rid of it, or as I had to do go chasing them for confirmation that you had paid it off in full as they didn't bother to give a final statement of zero balance or even confirmation that payments had ended.

eta: some poor person I used to work with actually got told they had to start making payments again through PAYE after paying off in full on the direct debit system due to bad record keeping by HMRC/SLC, the works payroll department were very helpful to them in getting that sorted sharpish.

as said in the links I posted before, the relevant department at HMRC won't speak to you hence tot up from your payslips or find your p60 and call SLC back with those figures & ask your payroll for advice, the HMRC department will speak to employers (your payroll department) so they may be able to inquire but it is up to you to get the figures & get them on record as thats your proof and then the rest should catch up (probably with a little more of a timely manner you would hope).

so dig out your p60 sharpish! & have all the p60s that you have got filed somewhere with easy access as believe me you don't want to be trying to find them, or find you don't have the one you need, in a more urgent situation. when its the difference between proving you have paid and being asked to pay again, which this may escalate to if you don't put forward the figures & hang onto that proof to be provided when necessary, i'm sure you'd want to be in the able to prove you have paid camp.
please don't put your head in the sand you are on mse!! this is the place to get your head out of the sand and get assistance sorting things like this so they are put to bed

I read it as its not an SLC problem primarily, in fact they have done their best by setting up the system to move those with less than 2 years of payments left onto direct debit. HMRC are HMRC they will continue to take money whether correct or not you need to be on top of your affairs so that you don't lose out negatively

yay, good luck.