Warning - Zeek in receivership

estreetgirl wrote: »

I am absolutely gutted as have used Zeek for a long time. I'm a single parent on a low paid NHS wage so use it to pay for gifts throughout the year for everyone. I actually topped up recently and have over £500 with them. The annoying thing is it says most gift cards are safe but I did not know they were in trouble until the website had closed down so I cannot make a note of all my gift card details

You probably won't read this but a tip for NHS and other government employees. Sign up to the Blue Light Card (it's free). From there, you can purchase a whole range of discounted gift cards, usually between 2-10% off.

Hi Guys

Has anyone been able to get any further with having this issue escalated? I had noticed a story a few weeks ago about long delays/potential issues with people who had sold vouchers through Zeek still awaiting payment but as I had only ever bought I did not really think anything more of this. I have just came to use some of my vouchers today to discover the whole receivership issue!

I had been putting a bit of money aside for the last 6-9 months as we are expecting our first baby in June this year after 4 years of trying to help knock a bit of the large expense of Nursery furniture etc. I had largely just bought and used the vouchers at the time of purchase however, I had been building up almost £1,000 of John Lewis vouchers intended to purchase a bugaboo pram. There was an issue with the original seller using one of the vouchers which Zeek resolved in around Dec and refunded but I still had around £757 in John Lewis (over 4 separate gift cards), £30 in Mothercare (1 gift card) and £7 in Debenhams (small amounts remaining over 2 gift cards) all still unused on my account.

As these were third party retailers and not Zeek should I expect to still get these at least somewhere down the line? With the baby due in June it is not ideal timing as I could really have done with the John Lewis ones in particular at the moment! I'm slightly annoyed as a matter of course I would usually have printed a copy of each voucher as I bought them (as I did for the first few I purchased) but as the app was so convenient and at the time there appeared no issues I did not take a note of the numbers and now cannot gain access.

I have tried contacting the law firm acting as temporary receiver and also tried to e-mail Zeek also, no response so far and to be honest I'm not holding my breath.

I'm not too sure how to proceed from here, I was reading up on chargeback which may be my best option as the money was added on by debit card in dribs and drabs almost as a savings account as and when I could. Also, some of it was payout from topcashback so I assume I would not be able to claim this (roughly £170 from Topcashback). I'm not sure my chances of success with this as there is a 120 day limit and my purchases were from May to November 2018. I still have the Zeek order confirmation e-mails. To further complicate this, how do I prove the vouchers still had credit on them as some of them were part used so would not now correlate with a purchase amount on a bank statement (some purchases were instore with no receipt kept (make up for my wife etc)).

All in all, a bit of a pickle which if I could log in for 5mins could be resolved easily and as a previous commenter has mentioned, these should not fall under any "asset" of Zeek as they will have only acted as a middle man in a transaction and should now be ownership of myself. It seems if Zeek do not release these then the only winner would be John Lewis (assuming my payment made it's way to the seller).

Any help or update would be much appreciated. To reflect some of the other comments, I can't believe more information is not available about this issue. It certainly appears to have been swept under the carpet somewhat despite being championed by MSE often in particular.