Vodafone price increase - switched to Talktalk - do I need to return router?

frago · 8 October 2019 at 7:13PM

Just got an email from Vodafone, it looks like costs are up. I'm a bit confused, as I get 20% discount for fibre broadband until April 2020, so for fibre pay £20 instead of £25 - currently. The email says I will pay £27.5 from October, but that doesn't make sense, as the 20% discount is not applied. Can anyone please clarify how that discount will be applied? Vodafone chat is in a long queue... thanks

What's changing?
Your pay monthly mobile plan: We wanted to let you know that from 13 November, we’ll be increasing the charge for some services that aren’t included in your plan – for example, the cost of calling some international destinations. To see all the changes we are making, please visit our website.

Your home broadband service: We’re also increasing the charge for our broadband packages by £2.50 a month, and you’ll see this change from your next bill in October. That means your new broadband charge will be £27.50 a month.

Neil_Jones · 12 October 2019 at 10:07PM

Most providers usually give you the router and you can do what you want with it. When I was last with TalkTalk the router they sent me never left the box.

With regards to the original email, those notifications usually don't factor in any discounts because they tend to be mass mailed. Your 20% would have most probably still been applied to the bill if you checked your online account, in your cash 20% off £27.50 means your new bill would have been £22.

JJ_Egan · 13 October 2019 at 2:12PM

Router is usually free after contract expires .
May be chargable or asked to be returned .

Neil_Jones · 13 October 2019 at 11:02PM

To be honest was it worth going through all the changing provider stuff to effectively save 38p a month? I have an abject feeling your next post is going to be along the lines of "my voucher/cashback hasn't been applied, TalkTalk have denied all knowledge of ever doing such a scheme, what do I do?"

Vodafone price increase - switched to Talktalk - do I need to return router?

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