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Ital appeals

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  • twhitehousescat
    twhitehousescat Posts: 5,368 Forumite
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    are appeals binding

    simple question , but one they refuse to answer by email
  • fisherjim
    fisherjim Posts: 6,033 Forumite
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    You don't set up a "service" like this with instructions and a website that is "work in progress" it should have been thought out and considered well before launch.


    Seems like most of the parking industries rubbish, just a hit and miss smoke and mirrors scheme set up on the fly!
  • Handbags-at-dawn
    Handbags-at-dawn Posts: 210 Forumite
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    twhitehousescat wrote: »
    are appeals binding

    simple question , but one they refuse to answer by email

    You’d better put in a complaint to the address advised on their FAQ page! For the benefit of those who haven’t already noted it, here’s a screenshot:

    https://www.dropbox.com/s/adyax8ng9is6w28/IMG_1443.PNG?dl=0

    Oops.
  • twhitehousescat
    twhitehousescat Posts: 5,368 Forumite
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    oh dear , oh dear

    independent , my orifice
  • Le_Kirk
    Le_Kirk Posts: 22,309 Forumite
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    twhitehousescat wrote: »
    oh dear , oh dear

    independent , my orifice
    Perhaps we should report it to the Orifice of Fair Trading!
  • twhitehousescat
    twhitehousescat Posts: 5,368 Forumite
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    indigo staff do not work weekends , hence to amendments
  • Parkingfines
    Parkingfines Posts: 161 Forumite
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    Handbags-at-dawn wrote: »
    You have an amazing depth of knowledge and level of confidence for a Newbie. (Why do I get this feeling of deja vu?)

    If we are going to help people through the appeals process we need to find out as much as possible about the competence, demeanour, and mode of operation of the appeal service. Posters need to know whether or not the AS should be taken seriously - eg whether there is any real chance of an impartial hearing or if it’s only worth doing for the time it eats into the 6 months.

    So far, ITAL’s website - which as Ukomaas says is a work in progress- does not exactly fill one with confidence. Which suggests a healthy degree of scepticism is just what’s required!

    The POPLA site was hardly brilliant when it first came out. We should see what substance they have in their appeals system before we rubbish anything
  • Parkingfines
    Parkingfines Posts: 161 Forumite
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    twhitehousescat wrote: »
    are appeals binding

    simple question , but one they refuse to answer by email

    Maybe ask Steve Clark instead then ?
  • twhitehousescat
    twhitehousescat Posts: 5,368 Forumite
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    Parkingfines wrote: »
    Maybe ask Steve Clark instead then ?

    why ask him ? ital has no connection to the bpa , ital is not paid for by the bpa

    like going into B+Q and asking what wicks return policy is
  • Parkingfines
    Parkingfines Posts: 161 Forumite
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    twhitehousescat wrote: »
    why ask him ? ital has no connection to the bpa , ital is not paid for by the bpa

    like going into B+Q and asking what wicks return policy is

    Simple because knowing Steve Clark he will give you a straight answer and confirm if they are binding or not (on the operator)
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