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  • FIRST POST
    Jazzyjen
    Picanova free canvas - GLITCH NOW FIXED
    • #1
    • 11th Mar 14, 11:16 PM
    Picanova free canvas - GLITCH NOW FIXED 11th Mar 14 at 11:16 PM
    Official MoneySavingExpert insert, 4.20pm Wed 12 Mar: Picanova experienced technical problems with this code this morning, which meant some were able to get a canvas completely free, instead of paying £15 (see the £63 canvas for £15 deal).

    This was an error and while Picanova has confirmed you WON'T be charged, your order will be cancelled. Picanova plans to send emails to all those affected within the next hour.

    ----------------------------------------------------------------------------------


    Just been told that if you order a canvas on Picanova.co.uk and enter 'saveoncanvas' at the checkout, it is completely 100% free! Even the delivery charge is taken off and you don't have to give any payment details. I was told there is only 10,000 they are giving away free but can't find any information about this online anywhere. It does work though!
    Last edited by Former MSE Debs; 12-03-2014 at 3:18 PM.
Page 1
    • FilmNerd1989
    • By FilmNerd1989 12th Mar 14, 1:32 AM
    • 244 Posts
    • 418 Thanks
    FilmNerd1989
    • #2
    • 12th Mar 14, 1:32 AM
    • #2
    • 12th Mar 14, 1:32 AM
    Thanks OP, I can confirm that I have just successfully ordered a 20x30 canvas, worth £35.39 for free, plus free postage, with no need to put in any card details.


    Top find - thank you
    • lynne1966
    • By lynne1966 12th Mar 14, 5:03 AM
    • 229 Posts
    • 682 Thanks
    lynne1966
    • #3
    • 12th Mar 14, 5:03 AM
    • #3
    • 12th Mar 14, 5:03 AM
    Just done it - thank you! Excellent deal.....

    http://www.picanova.co.uk/
    • redfox
    • By redfox 12th Mar 14, 6:08 AM
    • 14,202 Posts
    • 38,166 Thanks
    redfox
    • #4
    • 12th Mar 14, 6:08 AM
    • #4
    • 12th Mar 14, 6:08 AM
    Codes aren't permitted on the Grabbit board and the thread has been moved to the correct board. If in doubt please read the forum rule. If you have any questions about this policy please email forumteam@moneysavingexpert.com.
    I'm a Board Guide on the Quick Grabbit, Food Shopping & Groceries, Shop but don't drop, Loans and Cutting Tax boards which means I volunteer to help get your forum questions answered and keep the forum running smoothly. Pease remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this) Any views are mine and not the official line of MoneySavingExpert.

    • lilmiss1982
    • By lilmiss1982 12th Mar 14, 6:40 AM
    • 1,361 Posts
    • 3,151 Thanks
    lilmiss1982
    • #5
    • 12th Mar 14, 6:40 AM
    • #5
    • 12th Mar 14, 6:40 AM
    Wow amazing deal OP.

    Thanks for sharing.


    Thought it seemed too good to be true.


    Not surprised they wont honour this glitch
    Last edited by lilmiss1982; 12-03-2014 at 9:00 PM.
    For thousands of people this Christmas, their must-have gift is far more vital than the latest gadget or toy – it’s blood. Please don’t let the festivities and cold weather prevent you from giving them the ultimate gift… give blood.
    • jmilli2
    • By jmilli2 12th Mar 14, 9:11 AM
    • 549 Posts
    • 25,448 Thanks
    jmilli2
    • #6
    • 12th Mar 14, 9:11 AM
    • #6
    • 12th Mar 14, 9:11 AM
    Thanks for this. Ordered one for me and one for my mum.
    • badlass
    • By badlass 12th Mar 14, 9:21 AM
    • 732 Posts
    • 921 Thanks
    badlass
    • #7
    • 12th Mar 14, 9:21 AM
    • #7
    • 12th Mar 14, 9:21 AM
    Says my file type is invalid, it's a 3.89mb jpg ??? Anyone else have probs?

    Lx
    *~Life is short; break the rules, forgive quickly, kiss slowly, love truly,
    laugh uncontrollably, and never regret anything that made you smile!!~*
  • Jazzyjen
    • #8
    • 12th Mar 14, 10:06 AM
    • #8
    • 12th Mar 14, 10:06 AM
    Oops sorry I didn't know I couldn't post codes there! Thanks for moving it to the right place.
    • mrsgreenwood
    • By mrsgreenwood 12th Mar 14, 11:55 AM
    • 1,125 Posts
    • 4,057 Thanks
    mrsgreenwood
    • #9
    • 12th Mar 14, 11:55 AM
    • #9
    • 12th Mar 14, 11:55 AM
    took ages to finally get website to load. now says Coupon code "SAVEONCANVAS" is not valid at checkout??
    **Waiting for a BIG win!**

    Thank you all posters!

    S born 2006 and N born 2010 *delivered at home by daddy!*
  • tattybonce
    Yep, me neither. Tried both lower case and upper case. It looks like it's a new company as well. Bit worrying though that they advertise a promotion and are unable to uphold it. Oh well!
    • foxymum1977
    • By foxymum1977 12th Mar 14, 1:40 PM
    • 429 Posts
    • 173 Thanks
    foxymum1977
    took ages to finally get website to load. now says Coupon code "SAVEONCANVAS" is not valid at checkout??
    Originally posted by mrsgreenwood

    Same here! Gutted,
    mummy to 3 monsters!
    trying to money save, but spot too many bargains on here!!
    • rellarips
    • By rellarips 12th Mar 14, 1:44 PM
    • 722 Posts
    • 1,038 Thanks
    rellarips
    I managed to order at 7am.

    The 60x30 print I ordered should have cost £50.39. I can see that they would soon run out of their 10,000 prints when they cost that much to begin with.

    Not sure if the free offer will be honoured at that price either, it's a lot of money (Artscow skinflint here)!!!
    • rellarips
    • By rellarips 12th Mar 14, 1:47 PM
    • 722 Posts
    • 1,038 Thanks
    rellarips
    Maybe you'll be lucky if you keep trying because the front page has a message "Apologies - We are experiencing technical difficulties. Please Be Patient"
    • *Jelly Tots*
    • By *Jelly Tots* 12th Mar 14, 1:51 PM
    • 1,981 Posts
    • 4,089 Thanks
    *Jelly Tots*
    I think this offer has 'sold out' as there were only 10,000 free. Not now working.
    • rellarips
    • By rellarips 12th Mar 14, 4:03 PM
    • 722 Posts
    • 1,038 Thanks
    rellarips
    Having seen the amended post at the top, I had a feeling this was too good to be true. Not so much of a 'deal' at £15, I see that the only size that corresponds to £63 delivered is 60cm by 60cm which being square is also an odd dimension for many prints. £63 is a SHOCKING price!

    Artscow are currently doing some deals on canvas prints, non stretched but 3x 20"x30" (50cm x 75cm ) for $26.99 delivered (roughly £18) or 3x 12"x18" (30cm x 45cm) for $16.99 delivered (roughly £11). Code on their Facebook.

    You can make your own stretchers from 1"x2" wood, corrugated nails, and a staple gun. It's quite easy to do, and you'll end up with a way better deal!
  • gina4manson
    [QUOTE=Jazzyjen;64949347]Official MoneySavingExpert insert, 4.20pm Wed 12 Mar: Picanova experienced technical problems with this code this morning, which meant some were able to get a canvas completely free, instead of paying £15

    This was an error and while Picanova has confirmed you WON'T be charged, your order will be cancelled. Picanova plans to send emails to all those affected within the next hour.

    ----------------------------------------------------------------------------------

    ^^this is absolutely disgusting! i have just recived an email to say that the canvas i ordered will now not be honoured, well im sorry but im not going to let them push me over that easy and have told them ill be getting legal advice. id urge anyone else to do the same. surely they have to honour this, it was their mistake not ours! nowhere on the site did it say they reserve the right to not honour mistakes or withdraw offers
  • gina4manson
    just to let those know about an article ive just found regarding legal rights when an online company refuses to honour a sale...


    The legally binding contract is complete when a retailer accepts an order. However, acceptance does not necessarily happen at the point of order. Even the confirmation email may not be an acceptance. Some retailers reserve the right to cancel an order up to the point of delivery. It is therefore important to carefully check the retailer’s terms and conditions (which must be available on their website) and emails – if a retailer simply acknowledges an order, there may be no contract at that point.

    IF YOU CHECK YOUR INVOICES (sent to your emails) YOU WILL SEE AT THE BOTTOM IT CLEARLY SAYS "This email is for confirmation of receipt of your order and constitutes the acceptance of a contract of sale."

    ^this, to me, means that they have signed their legally binding contract and would now have to honour their sales or face been taken to court under the sale of goods act?
    • Doc N
    • By Doc N 12th Mar 14, 7:37 PM
    • 6,994 Posts
    • 19,846 Thanks
    Doc N
    just to let those know about an article ive just found regarding legal rights when an online company refuses to honour a sale...


    The legally binding contract is complete when a retailer accepts an order. However, acceptance does not necessarily happen at the point of order. Even the confirmation email may not be an acceptance. Some retailers reserve the right to cancel an order up to the point of delivery. It is therefore important to carefully check the retailer’s terms and conditions (which must be available on their website) and emails – if a retailer simply acknowledges an order, there may be no contract at that point.

    IF YOU CHECK YOUR INVOICES (sent to your emails) YOU WILL SEE AT THE BOTTOM IT CLEARLY SAYS "This email is for confirmation of receipt of your order and constitutes the acceptance of a contract of sale."

    ^this, to me, means that they have signed their legally binding contract and would now have to honour their sales or face been taken to court under the sale of goods act?
    Originally posted by gina4manson

    I think you might struggle with this in an English court, I'm afraid:

    http://www.picanova.co.uk/terms-conditions/

    Governing Law

    The closure and liquidation of all contracts shall be governed by German law
    • rellarips
    • By rellarips 12th Mar 14, 10:07 PM
    • 722 Posts
    • 1,038 Thanks
    rellarips
    Much easier just to go and buy somewhere else when another offer appears (and they always do). Their loss, not ours; finding a decent service at a good price comes from good offers and the occasional glitch, then they get your custom in future!

    I got a deal from yourdesign.co.uk last year on a printed childrens hoodie; they were selling them at a ridiculous price (I think £2.50 printed) but they were bottle green. Never mind, I thought, good deal we can use. Ordered, and they ran out of stock to fulfil the orders. But instead of cancelling those they couldn't fulfil, they offered the deal anyway in different colours. I'm sure they made a huge loss. And what I received was just wonderful, high quality printing and clothing. Knocked spots off the competitor I'd used, with their shoddy tee's and printing that faded after half a dozen washes. Now I won't use anyone else.

    A glitch can pay divvies for a wise company

    Edit: So, you can buy a 30" x 20" stretched canvas from yourdesign.co.uk who I praise above, for £15 and £2.95 delivery. The picanova 'offer' shipping from Germany is for a 60cm x 40cm canvas (24" x 16"). That's no offer!
    Last edited by rellarips; 12-03-2014 at 10:29 PM.
    • FilmNerd1989
    • By FilmNerd1989 12th Mar 14, 11:54 PM
    • 244 Posts
    • 418 Thanks
    FilmNerd1989
    Dear Customer,

    my name is Phil Norris and I am responsible for Business Development at Picanova. This morning unfortunately my team and I made an error on the promotional page of picanova.co.uk. We currently run an exclusive deal with Moneysavingexpert.com for a 60 x 40 cm canvas print for £14.99.
    Here's the deal: http://www.moneysavingexpert.com/deals/free-photo-prints

    Because the deal is restricted to a 60 x 40 cm canvas print, we cannot process any other sizes. Unfortunately the text on the Picanova site suggested otherwise; of course I personally apologise to you as I take full responsibility.

    The deal is still live here with the same code: SAVEONCANVAS

    This entitles you to a 60 x 40 cm canvas print for £14.99 - 72% discount.
    Please accept my apologies for the inconvenience.

    Kind regards,

    Phil Norris
    Your Picanova.co.uk Team
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