Consumer Rights Sticky - Please Read Before Posting

I purchased a washing machine from the above in February 2013. Just before xmas 2014 the machine made a funny noise then cut the lights in my house. As I didn't know what was wrong with the machine if it was something I did I contacted Indesit and was told I would either have to make a one off call out payment or join a payment plan for the year for a small amount more, this I did. Well the engineer finally came out at the beginning of January and the belt inside the washing machine had literally shredded which in turn caught the sensors which is why it cut my electric. He told me that in all the years he had been an engineer he had never seen that happen to a belt in a newer washing machine, and that he thought the belt had been substandard when it was fitted at point of manufacture. Although he wouldn't write that down. It was fixed and he went on his way. I then contacted Currys as I don't believe that a washing machine less than two years old used only by a couple would have done this so therefore I should reasonably expect them to pay for the repair. I have all kinds of rubbish in their reply telling me that I need to go to the manufacturers as the machine was over 1yr old, and even though I have told them that the contract is with them they wont accept responsibility! Please someone tell me what to do next!!!!

I made a substantial payment off my Very account on 16/3/15, the payment was not actually due until the end of the 27th, but i am tdying to clear the account. On the 10/4/15, i received an email saying i had missed March's payment. I called the contact centre and the issue was escalated for a manager to listen to the call. The timescale for this to happen is 24to 48 hours. 4 days and quite a few calls later, nothing has been done. My bank has confirmed that no attempt to take payment or any conact whatsoever was made by Very during March. Apart from all the stress, this is obviously having a bad effect on my credit score and interest is piling up on the account. I feel completely powerless. Does anyone have any advice please?