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    • Miss_Marple
    • By Miss_Marple 26th Jul 12, 6:35 PM
    • 539 Posts
    • 773 Thanks
    Miss_Marple
    I tried to buy a lottery ticket, but was refused. Am now a bit worried about buying petrol - I can't get home without putting some in the car.

    Am currently on hold to NatWest.

    Makes me think twice about staying with them.

    DFW Nerd number 729

    Debt Free & Proud
  • pepsimax
    Ah I'm glad I found this thread, As I couldn't get any cashback from the local shop, Gave up trying to contact anyone from Natwest as I was on hold for 45mins.
    • Miss_Marple
    • By Miss_Marple 26th Jul 12, 7:05 PM
    • 539 Posts
    • 773 Thanks
    Miss_Marple
    Finally got through - apparently they have just been told that it will be fixed within 2 hours.

    So, got to stay here until it is fixed as need petrol in my car to get home - am now wishing I had brought my credit card out with me.

    It's a pretty poor show that this has happened so soon after the last fiasco.

    (A statement on the website would also be nice)

    DFW Nerd number 729

    Debt Free & Proud
    • Miss_Marple
    • By Miss_Marple 26th Jul 12, 7:11 PM
    • 539 Posts
    • 773 Thanks
    Miss_Marple
    Just after I posted that, I found that my card is now being authorised - at least I can now go home ! ( I was able to buy euromillions tickets - I know where my millions won't be going if I win !)

    DFW Nerd number 729

    Debt Free & Proud
    • michaelvintner
    • By michaelvintner 26th Jul 12, 7:23 PM
    • 578 Posts
    • 838 Thanks
    michaelvintner
    Just after I posted that, I found that my card is now being authorised - at least I can now go home ! ( I was able to buy euromillions tickets - I know where my millions won't be going if I win !)
    Originally posted by Miss_Marple
    Lol
    MBNA - 4450.12 (8.9% LIFETIME) HALIFAX - 3310.54 (6.9% LIFETIME) NATIONWIDE (18 MONTHS 0%) - 2025.00 (19.9% VARIABLE) BARCLAYCARD - 9547.70 (6.9% LIFETIME) SAINSBURYS 1530.29 (3.9% LIFETIME) ARGOS STORE CARD - 55.38 TESCO - 2277.92 (The Only Card I still use) TOTAL DEBT A RIDICULOUS 23484.13
  • trueblondeknot68
    laugh or cry
    Just logging on my Natwest account (which i am leaving ) to transfer money into my new account that i opened last week.....you guessed it at Nationwide.. cannot log into my account on Natwest. do i laugh or do i cry at this. Just to add even more fuel, pay day tomorrow and not sure which account wages will be paid into as was close to the dead line for changing account details at work.
    Last edited by trueblondeknot68; 26-07-2012 at 8:15 PM. Reason: missed info
    Fiscal Fast = 7 NSD out of 9 days
    Avoiding the BIG4 = 12 days beg 5/5/12
    Shracknel & Road Kill Jar=7.49
    All that i ask is a chance to prove that money wouldn't make me happy.
  • spike7451
    My car insurance payment still hasn't been taken from my account & my Sky payment went out yesterday despite being due on 14th,I'm pretty sure that one bounced because of all these !!!! ups & both direct debits being cancelled early in July due to me changing to Barclays.
    So I've a dilema...my Sky payment has put me overdrawn & the car payment's not showing up,so do I leave the money in my Barclays account on the off-chance the payments fail in the Ulster account there,or transfer money back to the Ulster just in case they go thru?
    Is the a time limit as to when the paying bank cannot recall the direct debits?
    • fozmcfc
    • By fozmcfc 27th Jul 12, 6:16 PM
    • 3,032 Posts
    • 2,198 Thanks
    fozmcfc
    I've been a customer of Natwest for 25 years and I have never really had anything to moan about.

    Even the last failure, I thought fair enough and this failure too was annoying, but ok something that I wasn't that annoyed about.

    But what did really peed me off, was the complete lack of even the most basic info on their main website page.

    In addition their Twitter feed stopped giving any updates from late afternoon and no info on their ideas bank page either.

    I didn't want blood or even an expected fix time, just a we have a problem with card payments and online banking we are working on.

    Would have saved me trying to make several purchases thinking my card was faulty or account blocked for some reason.
    • happy with my lot!!
    • By happy with my lot!! 14th Aug 12, 8:41 PM
    • 74 Posts
    • 39 Thanks
    happy with my lot!!
    Anyone get any compensation yet?
    So, a few weeks on, did any Nat West/RBS customers have any success claiming compensation after their week or so of problems in June? Did you move your account - which bank is worth moving to?

    Apparently RBS are finally due to give us lesser mortals at Ulster Bank, (some of us waited for credits and payments to be made for almost a month) details of compensation that may be available next week- lets hope it's worth it! Somehow I think not...
  • dino25
    And the silence from Ulsterbank is deafening !!!!!
  • spike7451
    I have just recieved a letter from my car insurers saying they've received a indemnity claim in relation to a insurance payment made on 2nd July,checked the Ulster & this was debited/credited on 17th August...This is the missing payment made AFTER I cancelled the direct debits with Ulster & moved to Barclays...Good job I kept money in Barclays to cover this just in case..
  • sharkeybabe
    Natwest
    Hi there,
    Just wondering if anyone has had any problems with money going into their natwest accounts this morning??? My husbands wages havent went into his account today and they are always in every Thursday. TIA
    [/COLOR] Starting the new year in a good way cooking baby sharkeybabe no2
    • zen135
    • By zen135 23rd Aug 12, 7:24 AM
    • 114 Posts
    • 72 Thanks
    zen135
    A Faster payment was made to my Natwest account earlier this morning, which was supposed to reach my account within 2 hours according to the message which came up when the payment was made. It's more than 4 hours now and the transaction is still missing and customer services have no clue.
    I would be closing my Natwest account today as soon as I receive my payment. Too unpredictable.
  • sharkeybabe
    Thanks Zen, we will both be doing the same thing tbh. I called customer service and they said there were no problems. my hubby is now at work so he can sort it out with his wages department however i suspect that it is the banks fault and not his accounts department.
    [/COLOR] Starting the new year in a good way cooking baby sharkeybabe no2
    • richard9991
    • By richard9991 23rd Aug 12, 8:37 AM
    • 1,599 Posts
    • 863 Thanks
    richard9991
    A Faster payment was made to my Natwest account earlier this morning, which was supposed to reach my account within 2 hours according to the message which came up when the payment was made. It's more than 4 hours now and the transaction is still missing and customer services have no clue.
    I would be closing my Natwest account today as soon as I receive my payment. Too unpredictable.
    Originally posted by zen135
    Faster payments have until the end of the second day to arrive in destination account
  • spike7451
    Twenty Pound 'Incident' payment made into my bank today...this is gonna cost them millions!
    So if you live in the country & have to travel to your nearest branch that is open,say a thirty mile trip each way,& have to do this three times,then this twenty quid will barely cover your petrol!

    http://www.bbc.co.uk/news/uk-northern-ireland-19432497


    compensation scheme for customers who were affected by a major computer failure over the summer.

    It will reimburse all of what it terms "reasonable out-of-pocket expenses" resulting from the major disruption which affected thousands of customers.

    It will be refunding charges placed on people's accounts in error.

    Customers will receive 20 if they visited the bank from 19 June - 18 July and made a transaction.

    This is a payment for inconvenience caused.

    Others who were inconvenienced but did not visit the bank during that period are being urged to contact their local branch and explain how they were affected.
  • DCole
    Any more news? my partners wages arnt in today and some of his work mates with natwest too
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