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  • FIRST POST
    • BlackMonk
    • By BlackMonk 5th Oct 19, 1:11 PM
    • 18Posts
    • 2Thanks
    BlackMonk
    Rail ticket not usable for three days
    • #1
    • 5th Oct 19, 1:11 PM
    Rail ticket not usable for three days 5th Oct 19 at 1:11 PM
    Hi


    In August I bought a season ticket for 932. I was not told when I bought it that I would be unable to use it over the Bank Holiday weekend because of Kings' Cross station being closed for engineering works. I have made a refund request to the train company, Govia Thameslink, but they have refused on the grounds the closure was advertised well in advance.


    I think this is unfair because I did not use the rail network from the end of June to mid-August and I was also out of the country for some of the time, so I never stepped inside a station, saw a poster or read an advertisement in a free newspaper. The first I knew about it was a person handing out leaflets the week after I bought the ticket.



    I would have thought if you buy something then you should be informed at the point of sale of any limitations. Also I do not believe Govia Thameslink did everything possible to inform their customers. I have been a customer for seven years and made dozens of Delay Repay claims so they have my contact details on file. They could have mailed/emailed everybody on their database to make sure they were aware. Is there any consumer legislation that would support my claim?


    Thanking you in advance


    BM
Page 1
    • stragglebod
    • By stragglebod 5th Oct 19, 1:27 PM
    • 851 Posts
    • 775 Thanks
    stragglebod
    • #2
    • 5th Oct 19, 1:27 PM
    • #2
    • 5th Oct 19, 1:27 PM
    So you didn't like the replies last time you asked this?
    • KeithP
    • By KeithP 5th Oct 19, 1:57 PM
    • 18,361 Posts
    • 22,606 Thanks
    KeithP
    • #3
    • 5th Oct 19, 1:57 PM
    • #3
    • 5th Oct 19, 1:57 PM
    What is the origin and destination printed on your ticket?
    .
    • Robin9
    • By Robin9 5th Oct 19, 2:00 PM
    • 5,060 Posts
    • 3,307 Thanks
    Robin9
    • #4
    • 5th Oct 19, 2:00 PM
    • #4
    • 5th Oct 19, 2:00 PM
    Did you actually want to travel to Kings Cross over the weekend ? Did you have to change any arrangements ?
    Never pay on an estimated bill
    • BlackMonk
    • By BlackMonk 12th Oct 19, 11:40 AM
    • 18 Posts
    • 2 Thanks
    BlackMonk
    • #5
    • 12th Oct 19, 11:40 AM
    • #5
    • 12th Oct 19, 11:40 AM
    Good Morning


    Stragglebod - many thanks for your original reply. The Consumer Rights Bill is indeed Indian legislation! I thought I had better post to this board to find out what the corresponding UK legislation is before replying. Interesting that the Indians have better consumer protection than we have.


    KeithP - my ticket is from my home town to London terminals. There is a Thameslink service that runs through my town to St Pancras but that was suspended during the bank holiday as well.


    Robin9 - I often go into London at the weekends. My wife and I normally go to the Notting Hill Festival.


    To me the situation is like a car manufacturer running an advertising campaign for a product recall and one of their dealerships selling an affected car then refusing to compensate the buyer because they had advertised the fault!


    Any advice you could give me would be greatly appreciated. Trying to get money out of a train company is like trying to get blood from a stone. The only way they will pay up is if there is legislation. If all else fails I could try the unfair terms in consumer contracts act.


    Regards


    BM
    • Manxman in exile
    • By Manxman in exile 12th Oct 19, 1:16 PM
    • 3,096 Posts
    • 2,909 Thanks
    Manxman in exile
    • #6
    • 12th Oct 19, 1:16 PM
    • #6
    • 12th Oct 19, 1:16 PM
    Good Morning


    Stragglebod - many thanks for your original reply. The Consumer Rights Bill is indeed Indian legislation! I thought I had better post to this board to find out what the corresponding UK legislation is before replying. Interesting that the Indians have better consumer protection than we have.


    KeithP - my ticket is from my home town to London terminals. There is a Thameslink service that runs through my town to St Pancras but that was suspended during the bank holiday as well.


    Robin9 - I often go into London at the weekends. My wife and I normally go to the Notting Hill Festival.


    To me the situation is like a car manufacturer running an advertising campaign for a product recall and one of their dealerships selling an affected car then refusing to compensate the buyer because they had advertised the fault!


    Any advice you could give me would be greatly appreciated. Trying to get money out of a train company is like trying to get blood from a stone. The only way they will pay up is if there is legislation. If all else fails I could try the unfair terms in consumer contracts act.


    Regards


    BM
    Originally posted by BlackMonk

    I think you've got no hope of any sort of refund, but you could try asking here: https://www.railforums.co.uk/forums/disputes-prosecutions.152/


    They're experts on all sorts of ticket disputes.
    • bris
    • By bris 12th Oct 19, 1:32 PM
    • 8,870 Posts
    • 7,774 Thanks
    bris
    • #7
    • 12th Oct 19, 1:32 PM
    • #7
    • 12th Oct 19, 1:32 PM
    A season ticket is for more than just 3 days. If anything you could be due a pro rata refund for those 3 days but for the whole season? No I think you are getting nowhere with this.
    • molerat
    • By molerat 12th Oct 19, 1:38 PM
    • 21,522 Posts
    • 15,779 Thanks
    molerat
    • #8
    • 12th Oct 19, 1:38 PM
    • #8
    • 12th Oct 19, 1:38 PM
    Was alternative transport available such as bus, alternative routes etc ?
    https://www.helpforheroes.org.uk/give-support/donate-now/
    • Hermione Granger
    • By Hermione Granger 12th Oct 19, 1:53 PM
    • 1,154 Posts
    • 1,885 Thanks
    Hermione Granger
    • #9
    • 12th Oct 19, 1:53 PM
    • #9
    • 12th Oct 19, 1:53 PM
    Robin9 - I often go into London at the weekends. My wife and I normally go to the Notting Hill Festival.
    Originally posted by BlackMonk
    To be honest, using an annual 2 day festival to show that you normally travel into London at Weekends isn't really a good example.
    It's a bit like my saying that as I go on the M25 once a year to get to Heathrow airport, I'm a regular user of that particular road.
    • davidmcn
    • By davidmcn 12th Oct 19, 1:55 PM
    • 13,446 Posts
    • 15,377 Thanks
    davidmcn
    A season ticket is for more than just 3 days. If anything you could be due a pro rata refund for those 3 days but for the whole season? No I think you are getting nowhere with this.
    Originally posted by bris
    If they really wanted to, they could have handed it back for a pro rata refund, and then bought another ticket after the weekend. Probably an admin fee involved though.
    Was alternative transport available such as bus, alternative routes etc ?
    Originally posted by molerat
    Almost certainly, and if the OP has kept hold of the ticket, how would the TOC verify that they hadn't in fact used it over the weekend?
    Last edited by davidmcn; 12-10-2019 at 2:17 PM.
    • CardinalWolsey
    • By CardinalWolsey 14th Oct 19, 11:42 AM
    • 551 Posts
    • 553 Thanks
    CardinalWolsey
    This is the sort of query that I'm sure a TOC would prefer to file in the under-desk metal receptacle, but instead has to waste time (and money) in formally replying, thus raising the cost of tickets for everybody else.
    • BlackMonk
    • By BlackMonk 20th Oct 19, 5:51 PM
    • 18 Posts
    • 2 Thanks
    BlackMonk
    Dear All


    Many thanks for all your replies.


    Manxman in exile Cheers for the link, I have made a posting and have received several replies.


    Molerat No, not even a bus replacement service to Finsbury Park


    Hermione Granger I go into London quite frequently, my son lives in London and my wife's job allows us free admission to exhibitions at the Science and Natural History museums. I mentioned the Notting Hill Carnival as it is something I normally go into London over the bank holiday weekend for.


    CardinalWolsey You could say the same of Delay Repay.


    Kind regards


    BM
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