Flight delay and cancellation compensation, Ryanair ONLY

benkaylamum wrote: »

I think I am about to make the same mistake as you regarding detailing my claim in euros instead of sterling. Did you have to just work out, based on today's conversion rate, how much in sterling you would be due? And also in the same section it asks if you if you are claiming anything else, is this where you would put your court fee for commencing the claim? Many thanks!

111KAB wrote: »

Do not need to involve your company - solely down to you.

I sincerely regret the delay of your flight FR4196 from London Stansted to Milan Bergamo on the 08/12/2014, which was due ATC equipment failure.

(....)

However, as this delay was unexpected and therefore outside Ryanair’s control (extraordinary circumstances*) I regret to advise that no monetary compensation is due under EU Regulation 261/2004.

Ryanair is committed to providing on times flights with safety being our number one priority. Occasionally, there are situations outside our control such as operational reasons which disrupt our flights. I sincerely regret that this flight was one of these rare delayed flights. I confirm that all reasonable measures were taken to ensure that this flight departed with as short a delay as possible.

Vauban wrote: »

They haven't given you a reason in that letter - it's just waffle. You might usefully read my guide (link below) with a glass of wine so you understand what you're up against.

If, as you suggested earlier, your delay was caused by a problem with Air Traffic Control that would be a genuine "extraordinary circumstance". The way to check this is to look at the website flightstats.co.uk (you need to register) and to check whether other flights at the same time were similarly delayed (which would support the ATC theory). Or you could go to a NWNF website and enter your flight details in their "calculator" to see if they think your flight qualifies for compensation.

Regardless though you should expect a fight - and the requirement to start legal action (either yourself or with a NWNF lawyer).

stratrob wrote: »

:jMy sincere thanks to Dr Watson, Vauban and many others who gave me great advice via this wbsite.
Background. Arrived Palermo airport, flight to Stansted showing as on time departure of 10.00. Checked in went to gate started to board but turned back at aircraft door. Back to lounge where we watched our bags being taken off then another cart arrived and other bags put on. No Ryanair staff but handling agent went off to find out problem. Returned and said owing to earlier problems our plane was being used for another flight and we would now be departing at 17.00. Given vouchers. We could see from flight info screens that all other flights were operating normally. Our flight was eventually callled and we departed just after 17.00. During flight a crew member apologised to passengers for the delay and said if anyone wanted to claim compensation they could do so via Ryanair website. Of course no such facility exists. Following morning email from Ryanair claiming compensation not payable "exceptional circumstances". I hadn't even been in touch with them. A couple of days later another email from Ryanair advising me to claim off my holiday insurance for delay but re-stating they would not pay compensation, again quoting exceptional circumstances. I was very angry at this blatant lying and found this website. It became obvious that what I was experiencing was the norm. I took heart from this and following advice on this site and using the letter template from this site wrote to Ryanair and made a claim. As predicted they replied saying no compensation owing to exceptional circumstances. Again using a letter template from here I wrote again quoting appropriate case law and threatening to take out a ESCP in an English Court. Ryanair then replied by saying they would pay the appropriate compensation for a 7 hour delay which was 800 Euros. 28 days later cheque arrived and was banked.
I have been in business for many years and cannot believe a listed company can act like this to avoid their responsibilities. They lied about the circumstances which shows in my opinion a complete lack of integrity. They should be ashamed.
Again many thanks as without your advice and guidance, I doubt that I would have achieved this outcome.

ronster1 wrote: »

Like several hundred of you forum users, I have an ongoing dispute with Ryanair about flight delay compensation (since 2010). After much messing around by them I am resigned to a claim through the courts. Just one (hopefully) quick question - can I do a single court claim for all (2) passengers on my flight reservation ( I.e. 2 x 400euro) with just myself as the claimant on the court papers?

Thanks in advance for any assistance on this