Not fit for a purpose return

violetmva · 31 January 2019 at 2:30PM

Hi everyone! Hope someone might be able to help me.
i bought a Monsoon jacket from Very in October. The jacket was worn maybe for a full month since i bought it, as i don't go out much. last week i noticed that the left side was damaged from the contact with my bag. i contacted Monsoon, but its been a week with no responce from their customer services or on Social media. Do i have any rights in this case? For me the material used for the jacket is not fit for purpose. I have never had any clothing being damaged by contact with a bag.
Any advise is much appreciated!

aau1 · 1 February 2019 at 3:27PM

i don't see how this falls under "not fit for purpose"

So long as you can still wear it then it is fit for purpose

violetmva · 1 February 2019 at 7:55PM

Actually it is not wearable, as the side is damaged - msall holes like rip offs, as the material used is too thin.
Thanks for your input though! Its the first time something like this happens to me - i am not a scammer.

McKneff · 1 February 2019 at 9:03PM

Dont think you have a leg to stand on.
When you bought it you had the chance to examine the quality.
High prices dont neccesarily mean good quality.
I find some of Next stuff is crap material and none of it is cheap

Try your luck but dont hold your breath

Not fit for a purpose return

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