Outfox the Market reviews: add your feedback

sharon.maginn wrote: »

Most awful company I have ever dealt with. They have not actioned my closing/opening readings, hence I am being charged by both them and my current suppliers. They are difficult to contact and it's taking forever, 2 months and still not sorted despite many emails, calls and online chats. AVOID.:(

I think I'm having this problem. I spoke to Engie they confirmed my switch went through on the 20th and they are my supplier. However I just got an email from OFTM asking for a meter reading. Tomorrow is bill and direct debit day so fingers crossed.

If it's been 2 months, I'd check the ombudsman.

I switched on the 5 Dec with credit in my Outfox account, I cancelled my Direct Debit and sent Outfox an email telling them that, they sent a confirmation email on 11 Dec and I got my final bill 3 days ago and apparently my refund is on its way.

Just downloaded my first bill since the January price changes. I believe they've made an error in my favour by missing out the standing charge. The bill also has duplicate entries for the energy charges although the total is correct.

If the bill is (ever) corrected I'm watching to see if they pro-rate the monthly membership fee (it's meant to be replaced with a daily standing charge from 1st January, part way through my billing period). Not holding out too much hope which is one of the reasons I'll be glad to see the back of the monthly fee - too much leeway for scraping a few extra £'s out of customers. The other reason I didn't like the membership fee was that it was based on estimated annual consumption and for me their estimates have been all over the place - generally putting me in a higher band than I should have been.

I can live with the Direct Debit changes so long as the company clearly communicates their charges - at the end of the day monthly amounts don't matter so long as the underlying charges are correct. They remain the cheapest electricity supplier in my area and I will stick with them as long as that continues. However they don't inspire confidence with the multiple changes of Direct Debit followed by this billing error. I check every bill against my own calculations and would recommend anyone else using this supplier to do the same.

I'm relatively straight-forward as I'm an electricity only customer. OTM aren't making life any easier for themselves by issuing error-strewn bills at a time when they are presumably swamped by customer enquiries related to the recent series of Direct Debit changes.

They are an incompetent operator.

I tried to move from Economy Energy to OTM in October. They began collecting DD payments but never actioned the switch (according to EE). As a result I have been making double payments since October. OTM are very hard to get hold off and I'm getting nowhere with getting my money back. I want to stay with EE and move from them to a more stable operator. OTM seem all over the place with their billing.

tawse57 wrote: »

Just spoke online chat with OFTM and they told me that I could cancel the direct debit with them at my end - but reading posts here I have seen some people post that OFTM reiniates cancelled DD and adds a £25 fee on top.


I do not know what to do now - whether I should cancel the DD or not? Would welcome any thoughts.

Just cancel it. They won’t charge you the £25 if you are no longer a customer. If they reinstate it (which they won’t), cancel it. Keep checking your OTM online account for the final bill.