Sky and loyalty
Comments
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michellej1980 wrote: »I've just been on the online chat with Sky - for 45 minutes!
I only really watch the free-to-air channels these days but I do like the Sky+ functions so I have been considering getting a Freesat+ box for a while. But each year I have been ringing up Sky and getting offered half price deals so for convenience I have stuck with them.
My current 50% deal is coming to an end so I just used the online chat to haggle. I made it clear at the beginning that I wanted a 50% discount and they told me no and offered me 10% instead. I declined. Then I was offered 15% and I declined again. Eventually I was offered 50% IF I signed up to a new minimum term of 18 months. That was okay with me as it gives me longer before I have to deal with this all again BUT they wanted to charge me a £10 admin fee to 'unlock' this offer! I said that was cheeky and that I'd like to continue with the cancellation. Then they decided to waive the admin charge. All this took over 45 minutes. I went in making it clear what I wanted so why did it take so long to get it? Ugh.
Anyway, all's well and I would recommend all Sky customers to do the same. It is probably quicker on the phone though if you are confident enough to do that. In fact, my mum planned to do that and didn't even have to speak to anyone! An automated message asked if she'd accept 50% discount, she said yes and that was it. Wishing that is what I'd done now!
I tend to watch mainly the free channels, so cancelled my Sky and let it go off, at the end of a 50% off deal.
We have two Freeview boxes and a smart tv, so I was happy to stay away, but was lured back by 75% off with a £100 credit (found on My Sky, after a member pointed out the offer),paying on average ,under £6/month for Boxed Sets and Cinema.
They are very unlikely to offer this next time and I'm finding very few films to my taste, so come October, it is likely to be back to Freetime and the Freeview recorder.0 -
I tend to watch mainly the free channels, so cancelled my Sky and let it go off, at the end of a 50% off deal.
We have two Freeview boxes and a smart tv, so I was happy to stay away, but was lured back by 75% off with a £100 credit (found on My Sky, after a member pointed out the offer),paying on average ,under £6/month for Boxed Sets and Cinema.
They are very unlikely to offer this next time and I'm finding very few films to my taste, so come October, it is likely to be back to Freetime and the Freeview recorder.
I'm wondering now whether to call them to say I've changed my mind and see what happens...0 -
If you've already agreed to the minimum 18 month contract then I believe there is no cooling off period for existing customers.michellej1980 wrote: »I'm wondering now whether to call them to say I've changed my mind and see what happens...
Edit: That said, they will inevitably raise their prices at some point giving you a new bargaining point.0 -
Colin_Maybe wrote: »If you've already agreed to the minimum 18 month contract then I believe there is no cooling off period for existing customers.
I thought that was the case, but a few, in recent months, have claimed to be allowed a cooling off period after accepting a re-contract.
However,this could be similar to the false offers of being able to negotiate after 10 months when the offer ends on a 12 month contract, but people finding that they can't negotiate (as one would expect the case to be).0 -
Oh, they can negotiate after the 10 months is up, they just won't get any sort of offer that anyone should accept.I thought that was the case, but a few, in recent months, have claimed to be allowed a cooling off period after accepting a re-contract.
However,this could be similar to the false offers of being able to negotiate after 10 months when the offer ends on a 12 month contract, but people finding that they can't negotiate (as one would expect the case to be).0 -
I thought that was the case, but a few, in recent months, have claimed to be allowed a cooling off period after accepting a re-contract.
However,this could be similar to the false offers of being able to negotiate after 10 months when the offer ends on a 12 month contract, but people finding that they can't negotiate (as one would expect the case to be).
Pretty sure I do have a cooling-off period according to what I was told and the confusing Ts & Cs I was sent. However, I think I'd be pushing my luck and if I get offered nothing and then try and 'un-cancel' I might not be offered the 50% discount again.0 -
I cancelled a couple of months ago and have signed up today for the box set HD package. After a bit of negotiation I got 75% off making it £9.50 a month and £100 credit on a 12 month contract. Makes it £14 for a year which my sort of price!
They offered me the original package on a rolling monthly contract, 60% off and £57 credit, making it 6 months free.
When I tried in January I was told they had stopped doing credits, so things must have changed.0 -
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