2 Yr old Samsung swollen battery

caper7
caper7 Posts: 153 Forumite
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in Consumer rights
I bought a Samsung mobile from John Lewis just over 2 years ago.
The battery became very unreliable so I got a new phone.
I always find 2yrs seems to be the threshold for needing a new one.

However, I have just noticed that the battery has swollen in the old phone.
I always keep the old one as a back up and still use them for certain things.

My question is what would be the fair resolution of this situation?
Do I contact John Lewis or Samsung?
Neither are likely to repair it for free, but given you can't remove the battery, it is currently dangerous I would think.
I don't really want to spend money on an old phone, but it isn't fair that it should be unusable after just 2 years.

What are my rights, and what would it be fair to expect?

Thanks
«1

Comments

  • Aylesbury_Duck
    Aylesbury_Duck Posts: 13,984 Forumite
    First Anniversary First Post Name Dropper
    After two years, nothing. Unless you can prove there was an inherent fault with the battery. You can pay for an independent inspection and if that suggests there is an inherent fault, you have a case.
  • pinkshoes
    pinkshoes Posts: 20,082 Forumite
    Name Dropper First Anniversary Photogenic First Post
    As above, after 6 months it is your responsibility to prove that the fault was present at the time of purchase.

    After that, the shop will choose whether to repair, replace (second hand) or refund (partially - depending on age of phone).
    Should've = Should HAVE (not 'of')
    Would've = Would HAVE (not 'of')

    No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)
  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
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    Probable no go as batterys are classed as consumables anyway .
    OP says

    <I always find 2yrs seems to be the threshold for needing a new one. >
    Followed by
    < but it isn't fair that it should be unusable after just 2 years.>


    Note battery life can be two or even 5 years +.
  • [Deleted User]
    [Deleted User] Posts: 5,186 Forumite
    Combo Breaker First Post
    Recycle it and stop looking for compensation for everything.
  • caper7
    caper7 Posts: 153 Forumite
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    Colin-maybe.
    We'll thanks for the unnecessarily rude reply.
    I'm not looking for compensation and say nothing of the sort in my post.
    I have an old Blackberry with a swollen battery, but you can remove the battery and keep the phone.
    Throwing an entire phone away when it cost hundreds seems a bit much.
    Perhaps I pay for a battery but they fit it for free?
    My post just asks what is fair.
    You can't ask anything on this forum anymore without a nasty reply..
  • [Deleted User]
    [Deleted User] Posts: 5,186 Forumite
    Combo Breaker First Post
    caper7 wrote: »
    Colin-maybe.
    We'll thanks for the unnecessarily rude reply.
    I'm not looking for compensation and say nothing of the sort in my post.
    I have an old Blackberry with a swollen battery, but you can remove the battery and keep the phone.
    Throwing an entire phone away when it cost hundreds seems a bit much.
    Perhaps I pay for a battery but they fit it for free?
    My post just asks what is fair.
    You can't ask anything on this forum anymore without a nasty reply..

    Nice faux outrage there. There is of course nothing 'rude' about my reply at all.
    My question is what would be the fair resolution of this situation?
    What are my rights, and what would it be fair to expect?
    Perhaps I pay for a battery but they fit it for free?

    Not looking for compensation then? Compensation doesn't necessarily mean cash in hand by the way (the fact that I have to explain that is sad in itself).
  • caper7
    caper7 Posts: 153 Forumite
    First Post First Anniversary Name Dropper Combo Breaker
    Yes rude.
    You didn't say "stop looking for compensation"
    You said "stop looking for compensation for everything"
    Sad I have to point that out.

    But mostly sad that this is what results when asking a question on a forum.
  • hollydays
    hollydays Posts: 19,812 Forumite
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    Agreed it was rude
  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
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    You own the phone either buy a battery and search Ifixit .
    Or pay a mobile repair shop to replace battery .
  • [Deleted User]
    [Deleted User] Posts: 5,186 Forumite
    Combo Breaker First Post
    caper7 wrote: »
    Yes rude.
    You didn't say "stop looking for compensation"
    You said "stop looking for compensation for everything"
    Sad I have to point that out.

    But mostly sad that this is what results when asking a question on a forum.

    So you now admit you are looking for compensation? :rotfl:
This discussion has been closed.
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