Does caller display now have to be free?

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  • Anthorn
    Anthorn Posts: 4,362 Forumite
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    jack_pott wrote: »
    Just been trying to find what PlusNet say, but as per usual, I can find my way through their arcane, labyrinthine website.

    I have Plusnet Caller Display and while it used to cost 99p it's now free. It works most of the time but sometimes it inexplicably gets turned off. A typical response from the telephone support is:
    I'm trying to find out why caller display was turned off
    Then they turn it on and it works until the next time it is inexplicably turned off.
  • tronator
    tronator Posts: 2,857 Forumite
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    Anthorn wrote: »
    Then they turn it on and it works until the next time it is inexplicably turned off.


    Maybe the caller just withhold his number.
  • Cornucopia
    Cornucopia Posts: 16,155 Forumite
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    edited 12 October 2018 at 11:28AM
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    Just spoke with Now TV to add Caller Display and they confirmed that it is now free (used to be £1pm charge).

    And... it's now working.
  • [Deleted User]
    [Deleted User] Posts: 5,186 Forumite
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    Cornucopia wrote: »
    Just spoke with Now TV to add Caller Display and they confirmed that it is now free (used to be £1pm charge).

    And... it's now working.

    Just checked and mine still isn't, guess I'll have to call them.
  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
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    tronator wrote: »
    Maybe the caller just withhold his number.
    That would show on caller display as "number withheld".
  • pmduk
    pmduk Posts: 10,655 Forumite
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    Sounds like some of their CSRs fail to read their daily briefings (or whatever they're called in Skyworld)
  • simonbk
    simonbk Posts: 26 Forumite
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    Vodafone are now advertising free caller display as a feature included with their broadband. I contacted them to request it and they added it to my landline number within a few minutes. :)
  • [Deleted User]
    [Deleted User] Posts: 5,186 Forumite
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    Just used live chat on NowTV to add mine since they appear to be slow to update it themselves, perhaps they need to do it manually for each account as I don't know how their systems work.

    I used https://help.nowtv.com/gb/get-in-touch/broadband-calls/my-broadband-or-calls-arent-working and clicked on the Chat Online option, the agent popped up almost instantly so they're pretty quite at the moment.

    They need your full name, first line of address and postcode and the last 4 digits of your payment card number as security check (or at least mine did) and it was really quick. I suspect they're getting lots of practice doing this.
  • AndyPK
    AndyPK Posts: 4,241 Forumite
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    edited 17 October 2018 at 10:45PM
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    Thank you. Just had an online chat. Very quick.


    Shame it’s not working in either phone

    Will check tomorrow
  • [Deleted User]
    [Deleted User] Posts: 5,186 Forumite
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    AndyPK wrote: »
    Thank you. Just had an online chat. Very quick.


    Shame it’s not working in either phone

    Will check tomorrow

    I've just checked my account and my charges have increased by £1 despite stating when I spoke to them to get it added that it is supposed to be free. Guess I'l have to try again...
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