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If there's a cheaper alternative for you, get prepared to switch as soon as Ovo give you the nod.
Originally posted by wavelets
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I have learned a lot about the contrivances that a smaller energy supplier could use to manage its cash flow:
[1] switch the customer from an agreed in term fixed price contract to a variable price contract in breach of contract;
[2] block a customer from switching for no good reason;
[3] stop credit refunds to ex-customers without explanation;
[4] continue to access to direct debits for ex-customers long after account closure;
[5] charge a double monthly direct debit at the outset of the contract;
[6] increase direct debits without good reason and without explanation;
[7] stop using customer readings and smart meter readings in preference for using inflated estimated readings;
[8] use inflated estimated readings as a means of increasing direct debits;
[9] making once off direct debit claims upon the customer's account;
[10] failing to cooperate with the Ombudsman;
[11] failing to follow a complaints process;
[12] failing to publish complaints statistics;
[13] failing to answer telephone calls and emails;
[14] removing social media communication;
[15] use an Internet link to refer to terms and conditions but then changing the terms and conditions to which the link refers; and
[16] refusing upward referral.
I am wondering whether the safest way of switching is firstly to select fixed priced switches only and secondly to select tariffs where direct debit mandates are not required.
Solar installed 21 November 2014 > Centre of England > 3,780 Wp > 14 *270 Watt Trina panels > 14 * Enphase micro-inverters > managed by Enlighten Envoy Hub > 19° west of south > 35° pitch > tree shading to east > iBoost > Wattson Anywhere monitoring > Ovo Smart Gateway > Schneider Electric (Drayton) MiGenie smart thermostat.