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  • FIRST POST
    • sidbee
    • By sidbee 1st Apr 17, 2:52 PM
    • 49Posts
    • 34Thanks
    sidbee
    Together Energy?
    • #1
    • 1st Apr 17, 2:52 PM
    Together Energy? 1st Apr 17 at 2:52 PM
    Just wondering if anyone has had any experience of this supplier? Their site seems very basic, no log in for customers so presumably no online meter reads. Their web site says they started 2 years ago, but they don't show up in Cheap Energy Club's comparisons. However the CAB comparison shows them second only to IRESA for me on price. I want to avoid a shambles like Extra Energy if possible though!
    sidbee
Page 20
    • JuneS
    • By JuneS 10th Jan 19, 9:47 AM
    • 42 Posts
    • 27 Thanks
    JuneS
    Sadly, Energy Ombudsman Decisons are not enforceable.
    Originally posted by Hengus
    That's not true - the energy ombudsman even have a team that monitor compliance.

    Have a look at the table on page 33:
    Originally posted by Hengus
    I'm not sure what page 33 you are referring to , but perhaps look at post#361 above

    This article, which is over 12 months old, does not appear to support your allegation either.
  • archived user
    That's not true - the energy ombudsman even have a team that monitor compliance.


    I'm not sure what page 33 you are referring to , but perhaps look at post#361 above



    This article, which is over 12 months old, does not appear to support your allegation either.
    Originally posted by JuneS
    With respect, read Martin Lewis’ report.

    https://images6.moneysavingexpert.com/images/documents/MSE-Sharper_teeth_interactive.pdf?_ga=2.263129167.2580 21270.1544777178-1045363169.1507724648

    Ombudsmen such as the Legal Ombudsman have powers that are defined by Statute (ie; law) ; that is, in effect The Ombudsman has the same legal standing as a Judge in a Court: Decisons are therefore fully enforceable by the Ombudsman.

    The Energy Ombudsman’s powers are covered by an Underpinning Statute. In effect this means that for any Decisions to be enforced either The Energy Ombudsman or the Complainant has to take the supplier to Court. Ombudsman Services is on record as saying that it has never exercised its right to enforce a Decision through the Courts: they believe that a referral to the Regulator will ensure compliance.

    Page 70 of the Report also states ‘the legislation does not specifically state that suppliers MUST comply with the redress scheme’s decisions; rather that Ofgem must ensure that the scheme’s own arrangements ensure its decisions can be enforced’.

    Under The Ombudsman’s Remedy Implementation Policy, supplier’s are charged an additional fees for non compliance. Moreover, after 57 days, Ombudsman Services tells the consumer that they can open a new complaint to address the failed implementation of the original remedy, or they can pursue the energy company through the Court.

    What Martin Lewis and others are arguing for is an Energy Ombudsman defined by Statute; that is, one that has Statutory legal powers to enforce its own Decisions. Monitoring compliance is not the same as enforcement and, has been reported in this forum, a number of suppliers have annotated the portal to show compliance - when little or nothing has been done - and The Energy Ombudsman has closed the complaint.

    PS: If you do not believe me or the Report, then this is what was reported in the Press:

    Quote:

    Ombudsman schemes investigate and resolve complaints against a company or a public body when deadlock is reached, and their decisions are supposed to be binding. However, over the years, numerous readers have contacted the Observer claiming it has allowed firms to ignore its own rulings.

    “Consumer feedback has been very poor,” says Martin Lewis, founder of the campaign website Moneysavingexpert which is presenting a review on ombudsman schemes in parliament this week. “One of the biggest problems is that remedies are not being implemented, mainly because most ombudsman services lack the powers to enforce them.”

    The “ombudsman” title is a loose term covering three tiers of dispute resolution. Statutory schemes –such as the Financial Ombudsman Service and the Legal Ombudsman – have compulsory jurisdiction over certain regulated sectors, and decisions can be enforced by a court. Those, like the Energy Ombudsman, are underpinned by statute. Its compulsory for companies within that sector to be members of a scheme but it doesn’t actually give them any more legal powers. If a company ignores their remedies, all they can do is suggest the customer takes court action or, in serious breaches, report it to the relevant regulator.

    UnQuote

    Source: The Observer
    Last edited by Hengus; 10-01-2019 at 11:54 AM. Reason: typo
    • masonic
    • By masonic 11th Jan 19, 7:55 PM
    • 11,388 Posts
    • 9,013 Thanks
    masonic
    Hmm, did someone just press a big red button?

    archived user Yesterday, 11:14 AM
    Guest
    Posts: n/a
    • brewerdave
    • By brewerdave 12th Jan 19, 10:38 AM
    • 5,464 Posts
    • 2,431 Thanks
    brewerdave
    Still nothing further from Together re accounts for "movees" from One Select.
    Reluctant to start a move away until I have some evidence that my account is set up and acknowledges the credit carried over from OS
    • PurpleMoonlight
    • By PurpleMoonlight 12th Jan 19, 3:41 PM
    • 56 Posts
    • 15 Thanks
    PurpleMoonlight
    Still nothing further from Together re accounts for "movees" from One Select.
    Reluctant to start a move away until I have some evidence that my account is set up and acknowledges the credit carried over from OS
    Originally posted by brewerdave
    It's astonishing that OFGEM consider TE competent enough to take on a block of customers from a defunct supplier when just a quick look at trustpilot tells you they can't cope with the ones they already had,
    • gt94sss2
    • By gt94sss2 12th Jan 19, 3:48 PM
    • 4,220 Posts
    • 1,997 Thanks
    gt94sss2
    Still nothing further from Together re accounts for "movees" from One Select.
    Reluctant to start a move away until I have some evidence that my account is set up and acknowledges the credit carried over from OS
    Originally posted by brewerdave
    Have you logged into your OneSelect account recently?

    The one I am responsible for shows a bill dated 1st Jan and covers the period upto 13 December - so effectively the final OS bill/credit balance carried forward..

    EDIT: Have just found an email from Together Energy dated 7 January whivh Gmail had classified as Spam. It includes:

    Your account will be fully transferred and set up with us by Tuesday 8th January 2019 meaning you can switch to another Together Energy tariff or switch to a new supplier, should you choose to do so.
    We are working on your final balances from your time at OneSelect (up to 13 December 2018) and will be issuing these throughout January. We need to check them before we send them and hence why it cannot all just be done automatically.
    If we have not sent you a final balance to 13 December 2018 by the end of January we will contact you to explain why and try to resolve any outstanding queries as quickly as possible.
    Your direct debits are currently being set up with your existing value and payment date so there is nothing for you to do.
    Last edited by gt94sss2; 12-01-2019 at 4:05 PM.
    • masonic
    • By masonic 12th Jan 19, 5:01 PM
    • 11,388 Posts
    • 9,013 Thanks
    masonic
    Have you logged into your OneSelect account recently?

    The one I am responsible for shows a bill dated 1st Jan and covers the period upto 13 December - so effectively the final OS bill/credit balance carried forward..

    EDIT: Have just found an email from Together Energy dated 7 January whivh Gmail had classified as Spam. It includes:
    Originally posted by gt94sss2
    My bill was based on an estimated reading entered on their system just after the 14th. Time will tell if the actual reading I supplied will be used at all.
    • brewerdave
    • By brewerdave 12th Jan 19, 5:54 PM
    • 5,464 Posts
    • 2,431 Thanks
    brewerdave
    My bill was based on an estimated reading entered on their system just after the 14th. Time will tell if the actual reading I supplied will be used at all.
    Originally posted by masonic
    My One Select final bill was based on an estimate which didn't appear until last week EVEN THO' dated as 14th December -its ~ 200 kwh less than the actual reading I gave Together Energy back in December
    • PurpleMoonlight
    • By PurpleMoonlight 17th Jan 19, 4:09 AM
    • 56 Posts
    • 15 Thanks
    PurpleMoonlight
    I am getting utterly fed up and disheartened with the Ombudsman.

    Both my complaints have been upheld, yet 16 weeks and 6 weeks respectively on they are yet to be implemented by the energy suppliers and all the Ombudsman appears to do is give them more and more time.

    At least you can eat a chocolate teapot!
    • brewerdave
    • By brewerdave 20th Jan 19, 12:06 PM
    • 5,464 Posts
    • 2,431 Thanks
    brewerdave
    Well, given up getting any new info. from Together re enforced switch from One Select - I've started a move to Yorkshire Energy for leccy -will only save £30 pa BUT in theory the tariff is fixed til end Feb 2020 vs short fix with TE.

    Hopefully TE will get their act together before the switch goes ahead by setting up an account to switch away from!!


    My carried forward credit from One Select has been used up so yet another supplier that I will owe money to
    • masonic
    • By masonic 20th Jan 19, 1:11 PM
    • 11,388 Posts
    • 9,013 Thanks
    masonic
    Wholesale energy prices have been falling, so hopefully you've picked a fix with no exit penalties.

    I'll officially be transferred on Monday/Tuesday, now I need to decide whether to allow my DD for January to be collected towards the end of the month. I'll probably let it be taken as I don't think it will push my balance into credit even after the small One Select credit is applied to my account.

    From other accounts in this thread, I'd much rather owe them money than have them owe me.
    • brewerdave
    • By brewerdave 20th Jan 19, 2:53 PM
    • 5,464 Posts
    • 2,431 Thanks
    brewerdave
    Wholesale energy prices have been falling, so hopefully you've picked a fix with no exit penalties.

    I'll officially be transferred on Monday/Tuesday, now I need to decide whether to allow my DD for January to be collected towards the end of the month. I'll probably let it be taken as I don't think it will push my balance into credit even after the small One Select credit is applied to my account.

    From other accounts in this thread, I'd much rather owe them money than have them owe me.
    Originally posted by masonic

    No exit penalties on the tariff I'm switching to - altho' I don't share your optimism about any wholesale price falls being reflected in consumer tariffs

    My gas fix ends in September so I MAY consider going back to a dual fuel deal at that time.
    • wavelets
    • By wavelets 20th Jan 19, 3:33 PM
    • 1,162 Posts
    • 488 Thanks
    wavelets
    Wholesale energy prices have been falling, so hopefully you've picked a fix with no exit penalties.
    ....
    Originally posted by masonic
    I'm not sure the industry agrees with you on where prices may be going in the near future

    Energy customers are going to see a continued increase in both prices and risks due to the uncertain state of the world today.


    That’s the verdict from CEO of TEAM Energy Simon Miles, who spoke to ELN at the firm’s Management Conference 2018 in Milton Keynes yesterday.


    He said he predicted a £20 per MWh increase in wholesale prices, which amounts to a 40% rise....
    https://www.energylivenews.com/2018/11/21/energy-prices-and-risks-will-continue-to-rise/
    (Dated 21-Nov-2018)

    But whatever happens, I'm never too concerned about early exit fees.

    Typically they are about £30 per fuel, and you can usually get £15 per fuel or more in cashback for switching. I'm not going to bother switching for a saving of less than £15 per year usually.

    Even if the early exit fess were hugely above the norm (which would affect my decision as to whether or not to switch to them), then there are alternatives. e,g, Bulb offer to pay early exit fees, and they don't then have any early exit fees of their own to worry about, so you can almost immediately switch from them to your supplier of choice, all effectively fee free
    • masonic
    • By masonic 20th Jan 19, 4:54 PM
    • 11,388 Posts
    • 9,013 Thanks
    masonic
    I'm not sure the industry agrees with you on where prices may be going in the near future
    Originally posted by wavelets
    Won't these factors be baked into todays prices? And wholesale prices shot up about 15% at the end of the summer (hence the wave of bust suppliers) and have come down somewhat from their peak in ~October.

    Personally, I'm not inclined to start out paying 10+% more for my energy during a quarter where my usage is 2-3-fold higher than average, but I probably will look to fix in the summer if the premium for doing so is not too high. I guess only time will tell if I judge this right.

    Even if the early exit fess were hugely above the norm (which would affect my decision as to whether or not to switch to them), then there are alternatives. e,g, Bulb offer to pay early exit fees, and they don't then have any early exit fees of their own to worry about, so you can almost immediately switch from them to your supplier of choice, all effectively fee free
    Indeed this is useful. Of course, those who have predicted Bulb will go bust during 2019 may not make use of it
    • kev2009
    • By kev2009 20th Jan 19, 9:29 PM
    • 355 Posts
    • 509 Thanks
    kev2009
    if elec wholesale prices have fallen, any ideas when this will be reflected in tarrifs? I can start looking to switch from 5th Feb i believe so i'm hoping it will come in by then before i fix for 2 years.

    Kev
    • masonic
    • By masonic 21st Jan 19, 6:47 AM
    • 11,388 Posts
    • 9,013 Thanks
    masonic
    if elec wholesale prices have fallen, any ideas when this will be reflected in tarrifs? I can start looking to switch from 5th Feb i believe so i'm hoping it will come in by then before i fix for 2 years.
    Originally posted by kev2009
    It might already be reflected in some tariffs. I've seen some cheaper fixes pop up that weren't available before Christmas.
    • masonic
    • By masonic 23rd Jan 19, 7:43 PM
    • 11,388 Posts
    • 9,013 Thanks
    masonic
    Can any existing Together Energy customer (with an online account) clarify whether there is an option online to make an ad hoc payment by debit card?
    • billieboy
    • By billieboy 24th Jan 19, 7:18 AM
    • 1,358 Posts
    • 2,496 Thanks
    billieboy
    TE account number received
    Well, given up getting any new info. from Together re enforced switch from One Select - I've started a move to Yorkshire Energy for leccy -will only save £30 pa BUT in theory the tariff is fixed til end Feb 2020 vs short fix with TE.

    Hopefully TE will get their act together before the switch goes ahead by setting up an account to switch away from!!


    My carried forward credit from One Select has been used up so yet another supplier that I will owe money to
    Originally posted by brewerdave
    I too am thinking of moving to YE, having read lots of positive reviews. I had just emailed TE this morning to ask for my account details (without much hope of getting a reply anytime soon) when I noticed right at the bottom of an email from TE received overnight that there is a PDF attachment and lo and behold it has an account number on it! At least now there seems to be an account set up which I can switch from. My only worry now is that my last bill from OneSelect I have a £93 credit. Hopefully any credit I have left will get transferred over without any fuss!
    • gsmlnx
    • By gsmlnx 25th Jan 19, 4:34 PM
    • 1,419 Posts
    • 1,036 Thanks
    gsmlnx
    @purplemoonlight

    You really need to edit your post as it contains personal information that should not be on any public website.
    • PurpleMoonlight
    • By PurpleMoonlight 25th Jan 19, 4:38 PM
    • 56 Posts
    • 15 Thanks
    PurpleMoonlight
    @purplemoonlight

    You really need to edit your post as it contains personal information that should not be on any public website.
    Originally posted by gsmlnx
    Oh right, sorry.

    I'm seething and didn't think.
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