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  • FIRST POST
    • MSE Fraser
    • By MSE Fraser 26th Nov 15, 10:31 AM
    • 30Posts
    • 4Thanks
    MSE Fraser
    Avro Energy reviews: Give your feedback
    • #1
    • 26th Nov 15, 10:31 AM
    Avro Energy reviews: Give your feedback 26th Nov 15 at 10:31 AM
    This is a feedback thread on energy supplier

    Avro Energy

    Please share your experience with other MoneySavers. Click reply to take part
    • Did you switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Click reply below to discuss. If you havenít already, join the forum to reply.
    Last edited by Former MSE Andrea; 07-09-2017 at 4:18 PM.
Page 33
    • Nebulous2
    • By Nebulous2 11th Jan 19, 5:19 PM
    • 2,240 Posts
    • 1,442 Thanks
    Nebulous2
    Received an email from Avro today, saying they will refund £200. Refund on next working Friday, which I assume isn't today, and can take 10 days to arrive.
    • Consumerist
    • By Consumerist 11th Jan 19, 9:16 PM
    • 5,148 Posts
    • 2,578 Thanks
    Consumerist
    . . . They worst part of this is that they say via email that by not paying the £34 it could cancel my change to another supplier. This cant be Ofgem compliant can it?
    Originally posted by colinblue
    A debit balance on your energy account IS NOT A DEBT until it has been demanded in writing and remains unpaid for 28 days at the time the switch request is made.

    If Avro block your transfer then you should start their complaints procedure straight away and, if not resolved, submit it to the Ombudsman after eight weeks.

    I would also claim compensation for any lost opportunity e.g. missing the tariff I wanted due to their delay. Take snapshots of your energy account and note the details of the new tariff as the basis for compensation.
    Last edited by Consumerist; 11-01-2019 at 9:31 PM.
    Warning: In the kingdom of the blind, the one-eyed man is king.
    • PsyCrow
    • By PsyCrow 12th Jan 19, 12:51 AM
    • 8 Posts
    • 2 Thanks
    PsyCrow
    Hi, I was with Avro a couple of years ago but moved to Economy Energy at the end of my tariff. Everything went very smooth with the switch to E.E. and I was thinking of moving back after the dust had settled with my forced transfer to Ovo. After a quick look at this thread I'm not sure this is wise. Should I just wait until after the winter and things to settle down to move again?
    • sillygoose
    • By sillygoose 12th Jan 19, 11:42 AM
    • 4,408 Posts
    • 6,556 Thanks
    sillygoose
    Avro have now offered me their Simple and Winterfix tariff to be debited over twelve months, instead of the original six months winter six months summer rate.
    Might be useful for you to contact them again.

    Hope this helps regarding Silly Goose and Helbax postings today
    Originally posted by lizzietwo
    Thanks, how did you contact them? what did you ask?
    European for 3 weeks in August, the rest of the year only British and proud.
    • Consumerist
    • By Consumerist 12th Jan 19, 11:43 AM
    • 5,148 Posts
    • 2,578 Thanks
    Consumerist
    Hi, I was with Avro a couple of years ago but moved to Economy Energy at the end of my tariff. Everything went very smooth with the switch to E.E. and I was thinking of moving back after the dust had settled with my forced transfer to Ovo. After a quick look at this thread I'm not sure this is wise. Should I just wait until after the winter and things to settle down to move again?
    Originally posted by PsyCrow
    I'm not entirely clear on where you were thinking of "moving back" to.

    MSE's advice is to wait until your "forced" transfer to Ovo has completed and then transfer again if you can get a cheaper supplier or tariff. Once you hear from Ovo regarding your new tariff then you can compare with it on comparison sites.
    Warning: In the kingdom of the blind, the one-eyed man is king.
    • PsyCrow
    • By PsyCrow 12th Jan 19, 1:09 PM
    • 8 Posts
    • 2 Thanks
    PsyCrow
    I'm not entirely clear on where you were thinking of "moving back" to.

    MSE's advice is to wait until your "forced" transfer to Ovo has completed and then transfer again if you can get a cheaper supplier or tariff. Once you hear from Ovo regarding your new tariff then you can compare with it on comparison sites.
    Originally posted by Consumerist
    Once the transfer to Ovo is complete and assuming Avro are cheaper than Ovo I was thinking of using Avro as my energy supplier again.
    • victor2
    • By victor2 12th Jan 19, 1:57 PM
    • 4,900 Posts
    • 3,283 Thanks
    victor2
    Once the transfer to Ovo is complete and assuming Avro are cheaper than Ovo I was thinking of using Avro as my energy supplier again.
    Originally posted by PsyCrow
    If you do go back to Avro, make sure your DD amount reflects your annual usage. I have been trying for over a month to get them to reduce my DD (only by about 10%, and my account is in credit), as I have calculated I am paying a bit too much to be close to a zero balance at the end of my contract. After many excuses, my account is currently with their "finance team awaiting review". So customer services have effectively washed their hands of it and the finance team cannot be contacted directly. I sense a formal complaint coming.
    At least because I couldn't initially get through by phone, everything has been discussed by email, so I have a record of what was said.
    It took them a week to reply to the first email, but since then responses have been within a working day. Always polite and apologetic, but nowhere near a solution and it wouldn't surprise me if the finance team manage to conclude the DD must be increased!
    • Consumerist
    • By Consumerist 12th Jan 19, 2:13 PM
    • 5,148 Posts
    • 2,578 Thanks
    Consumerist
    . . . At least because I couldn't initially get through by phone, everything has been discussed by email, so I have a record of what was said.
    It took them a week to reply to the first email, but since then responses have been within a working day. Always polite and apologetic, but nowhere near a solution and it wouldn't surprise me if the finance team manage to conclude the DD must be increased!
    Originally posted by victor2
    In the traditionally coldest months of the winter they are probably reluctant to reduce DDs right now unless you are outrageously in credit.

    If your efforts fail, I suggest perhaps waiting until your credit balance starts to increase again (April, May ?) and then ask for a refund. It's a few months later but your evidence will be stronger and harder for them to resist.
    Warning: In the kingdom of the blind, the one-eyed man is king.
    • victor2
    • By victor2 12th Jan 19, 3:32 PM
    • 4,900 Posts
    • 3,283 Thanks
    victor2
    In the traditionally coldest months of the winter they are probably reluctant to reduce DDs right now unless you are outrageously in credit.

    If your efforts fail, I suggest perhaps waiting until your credit balance starts to increase again (April, May ?) and then ask for a refund. It's a few months later but your evidence will be stronger and harder for them to resist.
    Originally posted by Consumerist
    Contract ends in a few months. See no reason to stay if they don't sort this out and I don't want a seasonal tariff anyway. Then I'll just have to fight them for my money back!
    • Consumerist
    • By Consumerist 12th Jan 19, 3:53 PM
    • 5,148 Posts
    • 2,578 Thanks
    Consumerist
    Contract ends in a few months. See no reason to stay if they don't sort this out and I don't want a seasonal tariff anyway. Then I'll just have to fight them for my money back!
    Originally posted by victor2
    Do seasonal tariffs affect switches in springtime? I thought they were only applied when switching in the winter months.
    Warning: In the kingdom of the blind, the one-eyed man is king.
    • Leear
    • By Leear 12th Jan 19, 5:45 PM
    • 51 Posts
    • 13 Thanks
    Leear
    Oh what to do...!

    Just coming to the end of my first fixed year with them, and its been smooth running generally, my payment has been accurate and kept me in credit without a big balance building.

    I am totally shocked at how much the market has gone up in that last year, the best quotes are now £500 a year more expensive than the Avro deal that is ending.

    Thing is Avro is still the cheapest fixed deal for me so do I just renew and hope its OK?

    Also their old tariff was the same rate all year, new one is high in winter and low in summer but the difference is very large, going to end up with a lot of credit by spring, and I dislike lending companies my money for free but it appears refunds are near impossible.
    Originally posted by sillygoose
    I had exactly the same issues. However, when AVRO told me what my new rate will be it was not the one on MSE, and it was a few pounds less per month, than the best MSE public offering.

    Having done the sums, and checked the rates per kW, I'm staying with AVRO on another year's fixed contract, as I can leave at no cost anytime, if any real good offer turns up.
    • Consumerist
    • By Consumerist 12th Jan 19, 6:21 PM
    • 5,148 Posts
    • 2,578 Thanks
    Consumerist
    . . .
    Having done the sums, and checked the rates per kW, . . .
    Originally posted by Leear
    Comparison sites have become so unreliable lately (including CEC) that your approach is the only safe way to do it, in my view.

    The trouble is that it makes a comprehensive check such a long-winded process that few will attempt it.

    The CMA recommended removing many of the restrictions formerly imposed by Ofgem so that comparison sites are virtually useless now. Just what the CMA always wanted, methinks.
    Warning: In the kingdom of the blind, the one-eyed man is king.
    • JPBOLDY1976
    • By JPBOLDY1976 16th Jan 19, 7:44 AM
    • 2 Posts
    • 0 Thanks
    JPBOLDY1976
    Been with Avro Energy 11 months current contract up 2nd February, I am over £100 in credit, I've asked for £100 back however excuse after excuse getting me to first wait 7 days, then 10 days now 15 days.

    Yesterday they have only agreed to send £50.00 which they only issue refunds on a Friday and can take a further 10 days.

    I now have to take further action against Avro Energy, either my sending someone to get my money or issue a CCJ .

    Please read their social media feeds on Facebook and Twitter people after 3 months still waiting for their credit back.
    • vale46
    • By vale46 16th Jan 19, 10:15 AM
    • 188 Posts
    • 111 Thanks
    vale46
    Hi im coming to a end of my Avro simple and control tarif
    and they have offered me the Simple Energy Variable Tariff.
    got to try and compare these two doing a quick look
    Avro is still the cheapest for me and it seems they offer a
    tariff without a standing charge that seems an even cheaper tariff
    im about £150 in credit with the winter bills to come yet

    i pay £80 a month for dual fuel.
    Avro not had no problems with them at all
    i missed my Dec upload of my readings that came 24th Dec
    just forgot to upload it in time gave me 5 days to upload my readings
    My Dec estimated gas reading is like 3x what it actually is.

    i always struggle doing comparison sites etc thats just me my condition and meds i take im so tired and fatigued 24/7 make doing comparisons for a few days so much hard work.
    im in the energy saving club here. ill do some comparissions with that
    Thanks Chris
    • Consumerist
    • By Consumerist 16th Jan 19, 11:16 AM
    • 5,148 Posts
    • 2,578 Thanks
    Consumerist
    Been with Avro Energy 11 months current contract up 2nd February, I am over £100 in credit, I've asked for £100 back however excuse after excuse getting me to first wait 7 days, then 10 days now 15 days.

    Yesterday they have only agreed to send £50.00 which they only issue refunds on a Friday and can take a further 10 days.

    I now have to take further action against Avro Energy, either my sending someone to get my money or issue a CCJ. . .
    Originally posted by JPBOLDY1976
    If your contract ends on 2 Feb you are within the 49-day switching window and so can switch to another supplier without paying any exit fees. Why not just switch then your credit balance will be refunded in full?

    With Jan and Feb bills still to come, however, your credit balance is likely to be somewhat less than it is at the moment.

    Frankly, I think you were lucky to have got them to agree the £50 refund at this time of year..
    Warning: In the kingdom of the blind, the one-eyed man is king.
    • Dr.Evil
    • By Dr.Evil 18th Jan 19, 8:38 AM
    • 6 Posts
    • 3 Thanks
    Dr.Evil
    DO NOT USE THIS COMPANY.
    After 6 months with them I was in credit by nearly £500 which would be enough to cover the next 10 months. Upon asking to review my dd they reduced it to £102 from £124. I said to them I have enough credit for 10 months so why so high and they said that it was correct. I cancelled dd and they threatened me with fines. They do not answer the telephone and it takes weeks for a reply via email.
    The bills are often estimates, over inflated, even though I always give a meter reading each month.
    There has been dozens of complaints that I know of where they are holding back customers money and ignoring people.
    Their customer service is terrible once they have you on their books. I suspect they will likely go bust.
    FB seems to be the only way to contact them.

    AVOID.
    • Dr.Evil
    • By Dr.Evil 18th Jan 19, 8:55 AM
    • 6 Posts
    • 3 Thanks
    Dr.Evil
    There is no tie in fee for leaving AVRO, so you can leave at any stage.
    It is Avro's policy not to give a refund for leavers unless the customer contacts Avro and requests a refund after they have received their final bill.
    • victor2
    • By victor2 18th Jan 19, 10:37 AM
    • 4,900 Posts
    • 3,283 Thanks
    victor2
    Avro's latest "Simple and Winterfix Seasonal" tariff is what they quote online for new or existing customers. But if you take the trouble to phone them and sit on hold for 20 minutes, they will offer "Simple and Winterfix" without the seasonal adjustment to the DD, to existing customers who are renewing. IME though, don't try phoning on a Wednesday as they just switch their phone system into closed office mode, with no announcement on the phone, just a message on their website Contact Us page. Two weeks ago it was closed for "staff training", this week it was for "planned maintenance".
    • telemarks
    • By telemarks 18th Jan 19, 12:25 PM
    • 252 Posts
    • 183 Thanks
    telemarks
    DD reduction after a month
    If you do go back to Avro, make sure your DD amount reflects your annual usage. I have been trying for over a month to get them to reduce my DD (only by about 10%, and my account is in credit), as I have calculated I am paying a bit too much to be close to a zero balance at the end of my contract. After many excuses, my account is currently with their "finance team awaiting review". So customer services have effectively washed their hands of it and the finance team cannot be contacted directly. I sense a formal complaint coming.
    At least because I couldn't initially get through by phone, everything has been discussed by email, so I have a record of what was said.
    It took them a week to reply to the first email, but since then responses have been within a working day. Always polite and apologetic, but nowhere near a solution and it wouldn't surprise me if the finance team manage to conclude the DD must be increased!
    Originally posted by victor2
    I was in same boat, over two months in credit.
    - I emailed on 16th Dec asking for approx 8% DD reduction, and was told awaiting finance dept decision.
    - emailed again on 4th Jan as another DD had been paid and asked for 10% DD reduction, and was told awaiting finance dept decision.
    - On 16th Jan Avro reduced my DD by 4% following review.


    I'm happy enough with that service, not blisteringly fast, but not too bad.
    • Consumerist
    • By Consumerist 18th Jan 19, 1:31 PM
    • 5,148 Posts
    • 2,578 Thanks
    Consumerist
    . . . It is Avro's policy not to give a refund for leavers unless the customer contacts Avro and requests a refund after they have received their final bill.
    Originally posted by Dr.Evil
    From spring, all energy suppliers will have to refund credit balances within 10 working days of the final bill or issue automatic compensation if they fail to refund on time.

    It's going to be interesting to see how that will actually work out in practice. Delaying the issue of final bills is already an issue with most suppliers but it won't be till summer that they have to issue them within 6 weeks or automatically pay compensation.
    Last edited by Consumerist; 18-01-2019 at 1:33 PM.
    Warning: In the kingdom of the blind, the one-eyed man is king.
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