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    • MSE Andrew
      Verified User verified user
    • By MSE Andrew Verified User verified user 6th Dec 17, 4:58 PM
    • 97Posts
    • 29Thanks
    MSE Andrew
    Outfox the Market reviews: add your feedback
    • #1
    • 6th Dec 17, 4:58 PM
    Outfox the Market reviews: add your feedback 6th Dec 17 at 4:58 PM
    MSE Update 17 December 2018:

    Also see our news story:

    Outfox the Market customers vent fury over energy bill hikes


    This is a feedback thread on energy supplier

    Outfox the Market

    Please share your experience with other MoneySavers. Click reply to take part
    • Did your switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Click reply below to discuss. If you haven’t already, join the forum to reply.
    Last edited by MSE Andrea; 17-12-2018 at 12:00 PM.
Page 38
    • martinlewisjunior
    • By martinlewisjunior 2nd Jan 19, 4:23 PM
    • 93 Posts
    • 14 Thanks
    martinlewisjunior
    Looks they're reversing the direct debit winter increase...

    https://www.choose.co.uk/news/2019/outfox-the-market-stops-variable-direct-debits/

    • rhcp
    • By rhcp 4th Jan 19, 5:55 PM
    • 1,768 Posts
    • 2,526 Thanks
    rhcp
    Just looked onto my account hoping to find a final bill and the latest bill there is up to a few days after I left them, saying I owe them a small amount rather than the other way around! Think I will just leave it and hope they sort it out eventually.
    • drsquirrel
    • By drsquirrel 7th Jan 19, 11:12 AM
    • 165 Posts
    • 73 Thanks
    drsquirrel
    I did what I would expect a lot of people did and switched to OFTM and let CEC keep track of whether it would be cheaper to switch elsewhere.

    However as OFTM have been wholesale switching everyone onto new versions of their tariff rather than varying the rate of the one you were on, the CEC has been comparing against a tariff I was no longer on.

    Maybe it's my own fault, but I expected CEC to do the work for me. OFTM only have a couple of tariffs, there is no reason why it couldn't be done.

    I complained to the CEC and they didn't seem to care. Watch out, it seems it's not the fire and forget solution I was led to believe it was.
    Originally posted by phillw

    The irony, is they seem to be correct - other companies are going for the 2 level direct debit. My new provider (pending) does this.


    They should have just done it retroactively, keep it simple.




    Not that I want to defend them - I've paid my balance off, waited for it to go through, at 0, started the switch, sudden 110 charge... my higher "winter" cost was supposed to be 69........


    I'd much prefer to just pay what I owe, a true variable direct debit, but not many companies will do that any more.
    • Consumerist
    • By Consumerist 7th Jan 19, 12:35 PM
    • 5,044 Posts
    • 2,515 Thanks
    Consumerist
    . . . other companies are going for the 2 level direct debit. My new provider (pending) does this.
    They should have just done it retroactively, keep it simple. . .
    Originally posted by drsquirrel
    I think we customers must accept that the smaller suppliers are more vulnerable to energy wholesale price changes than the bigger suppliers. The price we must pay for cheaper energy is to pay higher DDs during periods of higher demand or we will end up with the big five/six as the only options available again.

    The problem with Outfox is that they introduced the measure mid-way through contracts with little warning. If they had applied the change to only new customers then those customers would have been able to choose to accept it or go elsewhere. It seems to me that the move by Outfox was born of desperation rather than hard economics.
    Last edited by Consumerist; 07-01-2019 at 12:40 PM.
    Warning: In the kingdom of the blind, the one-eyed man is king.
    • sharon.maginn
    • By sharon.maginn 7th Jan 19, 2:13 PM
    • 1 Posts
    • 0 Thanks
    sharon.maginn
    Most awful company I have ever dealt with. They have not actioned my closing/opening readings, hence I am being charged by both them and my current suppliers. They are difficult to contact and it's taking forever, 2 months and still not sorted despite many emails, calls and online chats. AVOID.
    • wavelets
    • By wavelets 7th Jan 19, 2:59 PM
    • 849 Posts
    • 359 Thanks
    wavelets
    Most awful company I have ever dealt with. They have not actioned my closing/opening readings, hence I am being charged by both them and my current suppliers. They are difficult to contact and it's taking forever, 2 months and still not sorted despite many emails, calls and online chats. AVOID.
    Originally posted by sharon.maginn
    Your new supplier is the problem (not OFTM) - they have the responsibility for managing the switch.

    Raise a complaint with your new supplier.
    • Carltonbp
    • By Carltonbp 11th Jan 19, 11:34 PM
    • 37 Posts
    • 4 Thanks
    Carltonbp
    Most awful company I have ever dealt with. They have not actioned my closing/opening readings, hence I am being charged by both them and my current suppliers. They are difficult to contact and it's taking forever, 2 months and still not sorted despite many emails, calls and online chats. AVOID.
    Originally posted by sharon.maginn
    I think I'm having this problem. I spoke to Engie they confirmed my switch went through on the 20th and they are my supplier. However I just got an email from OFTM asking for a meter reading. Tomorrow is bill and direct debit day so fingers crossed.

    If it's been 2 months, I'd check the ombudsman.
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