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    • MSE Karl
    • By MSE Karl 13th May 16, 4:21 PM
    • 113Posts
    • 34Thanks
    MSE Karl
    Octopus Energy reviews: Give your feedback
    • #1
    • 13th May 16, 4:21 PM
    Octopus Energy reviews: Give your feedback 13th May 16 at 4:21 PM
    This is a feedback thread on energy supplier

    Octopus Energy

    Please share your experience with other MoneySavers. Click reply to take part
    • Did your switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Click reply below to discuss. If you havenít already, join the forum to reply.
    Last edited by MSE Andrea; 14-09-2017 at 2:53 PM.
Page 13
    • Dave Lowe
    • By Dave Lowe 20th Dec 18, 1:53 PM
    • 1 Posts
    • 0 Thanks
    Dave Lowe
    They always take first payment early but it soon sorts itself out. I have been with them for twelve months and service has been excellent. All questions answered promptly. Unfortunately the new fixed twelve month tarriff quoted was aproximately 40% more than the old one, so have reluctantly changed supplier.
    • MarthaM
    • By MarthaM 22nd Dec 18, 11:49 AM
    • 3 Posts
    • 0 Thanks
    Good service
    Most people, me included, comment about companies when they are unhappy but I thought Octopus deserved credit for their service.
    I switched to Octopus about 18 months ago. In the past I've switched almost yearly but this time I'm sticking with them.
    Communication and customer service have been the best of any energy company I've ever had, and the website is very smooth and user friendly, even my 84 year old mum can submit her readings online.
    I'm now on a variable rate but switching again would save me very little.
    • whyigetmorelikes
    • By whyigetmorelikes 11th Jan 19, 2:37 PM
    • 43 Posts
    • 16 Thanks
    Just switched to them I'll keep you updated how I get on. So far so good!
    • brewerdave
    • By brewerdave 1st Feb 19, 2:18 PM
    • 5,389 Posts
    • 2,385 Thanks
    Finally, after over 4 months, I've received a final bill from Octopus after the SOLR transfer from the defunct Iresa. It's actually slightly out because both Iresa and Octopus have charged me standing charge for 1st August - however since that appears to be Iresa rather than Octopus at fault ,I've settled up.

    The only thing that I'll have to check ,is that Octopus don't try to set up a DD to take the balance which I've settled by debit card.
    Only First Utility final bill now outstanding!!
    Last edited by brewerdave; 02-02-2019 at 9:25 AM.
    • pcoventry
    • By pcoventry 7th Feb 19, 12:20 AM
    • 22 Posts
    • 4 Thanks
    Well to be fair - they have a weird billing system. I totally ignore the smart meter now - as I do most usage overnight my average is so low my bills are literally half what it says anyway

    I'm almost waiting for them to catch up and get what they are owed - literally 1 of a kind this lot to do an average
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