Flight delay and cancellation compensation, Easyjet ONLY

post #1361 is correct, Easyjet are wrong

The infant did indeed pay the full price for the seat on your lap.
You don't set the fare, Easyjet do.
And a *fare* paid, means that the infant is a fare paying passenger, and entitled to compensation.

Last night my Alicante flight to Gatwick was delayed by just over four hours.

We had refreshment vouchers, however due to the EU ruling 2004 (EC261/2004) can I get money back?

Was with EasyJet.

Thanks.

PS basically they had to turn back just after the South Coast and get a new plane for Stansted so surely can't be due to an 'act of god' etc?

Tech fault they said.

They replied quickly saying

Thank you for contacting easyJet.

I'm sorry your flight from Alicante to London Gatwick was delayed on 8th December 2014.

The safety of our passengers and crew is our number one priority and we'll never fly if this is compromised in any way.

The flight report for this flight has not yet been updated with the details of the delay and the classification under EC261/2004 by our Legal Disruption Team. Please allow 5-7 working days for the report to be updated.

Once the report is updated I will proactively contact you with the findings and whether or not you'll be eligible for compensation under EC261/2004.

I'm sorry you feel the light refreshment vouchers offered at the airport were not enough for your needs. The value of these vouchers are set in line with the length of your delay and are intended for refreshments such a drink or snack and not full meals.

I've opened a case for your claim. Your case reference is XXXXXXXX. If you have any further comments or queries please feel free to contact us again.

I apologise for any inconvenience caused by your delay. As soon as the report is updated I'll be in contact with you.


Regards,

1st thing I did this morning was emailed my issues, was a 21:50 flight ended up getting to sleep at 5AM, sold that fact in the email also missed a day at work as so shattered! Cheers Ill look at that

Hi all,

Just to let you know that Easyjet have finally paid up 6 months after I started the process! :j:beer:

We were delayed for 6 hours and the pilot told us it was because they only got the plane the day before and had sprayed it in their colours which took longer to dry than they expected.

A few letters went back and forth, they claimed extraordinary circs and said they were denied refueling which caused the delay. :mad:

Started small claims process, they returned the claim form to the court so did not reply. I received a judgement in default.

When they were sent that they claimed they did not receive the claim form, had a reasonable prospect of defence and submitted an application to have the judgement set aside. They claimed they were not the operating airline as they used a plane owned by someone else so they were not responsible for paying compensation. :mad::mad::mad:

I was on holiday when the hearing was listed so sent in a witness statement producing the whole Directive, pointing the Judge towards para 7 of the Reg which states they are still responsible even if used a leased plane. They didn't turn up so the Judge dismissed their claim. :T

They still did not pay up so I sent a letter telling them I would send it up to the High Court and get an enforcement officer to go round. :mad:

Finally received a cheque this week. :T:beer::j

Would really like to thank everyone who took the time to post the helpful guides and templates and answer my queries :A:kisses: