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  • FIRST POST
    • badger09
    • By badger09 19th Aug 19, 10:53 AM
    • 7,518Posts
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    badger09
    Wifi Connection Issues
    • #1
    • 19th Aug 19, 10:53 AM
    Wifi Connection Issues 19th Aug 19 at 10:53 AM
    Hope someone can help.

    Dell Inspiron 17R. New ZyXEL router from John Lewis BB installed recently, after multiple faults, was working ok.

    Windows 10 update Ďsuccessfulí 16/8.

    Since then, laptop wonít connect to Wi-Fi. iPhones & iPad will connect but not automatically.

    Yesterday, laptop connected but only after switching router off & on again (as suggested by troubleshooter). That doesnít work today. Laptop will also not connect to iPhone using Wi-Fi personal hotspot.

    There is another Windows update waiting but obviously I canít connect to do it. I was hoping that would fix it, but could it be that I have to update the network driver?

    Iím guessing the only way out of this is to use Ethernet. But could someone please talk me through the order of things to try. In non techie language if possible please

    Thank you
    Last edited by badger09; 21-08-2019 at 4:13 PM. Reason: Thread title edited for clarity
Page 1
    • EveryWhere
    • By EveryWhere 19th Aug 19, 11:52 AM
    • 2,959 Posts
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    EveryWhere
    • #2
    • 19th Aug 19, 11:52 AM
    • #2
    • 19th Aug 19, 11:52 AM
    Which operating system? Clean install or upgrade?
    • badger09
    • By badger09 19th Aug 19, 12:11 PM
    • 7,518 Posts
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    badger09
    • #3
    • 19th Aug 19, 12:11 PM
    • #3
    • 19th Aug 19, 12:11 PM
    Windows Update shows ‘2019-08 Cumulative Update for Windows 10 version 1903 for x64 based systems. Status: pending download’

    It looks like 2019-06 & 2019-07 were successfully installed this morning but 2019-08 failed
    Last edited by badger09; 19-08-2019 at 12:16 PM.
    • EveryWhere
    • By EveryWhere 19th Aug 19, 12:19 PM
    • 2,959 Posts
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    EveryWhere
    • #4
    • 19th Aug 19, 12:19 PM
    • #4
    • 19th Aug 19, 12:19 PM
    Windows Update shows Ď2019-08 Cumulative Update for Windows 10 version 1903 for x64 based systems. Status: pending downloadí
    Originally posted by badger09
    You don't want to install it anyway. It's problematic.

    https://wccftech.com/windows-10-update-fails-to-install-random-restarts-some-users/
    • badger09
    • By badger09 19th Aug 19, 12:25 PM
    • 7,518 Posts
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    badger09
    • #5
    • 19th Aug 19, 12:25 PM
    • #5
    • 19th Aug 19, 12:25 PM
    Thanks.

    I’m not even going to try to read that now on my phone.

    So how do I get out of this? Should I try to uninstall 06 & 07?

    BUT
    these problems started a few days ago, before these partial updates

    Shall I uninstall updates including 16/8 update?
    Last edited by badger09; 19-08-2019 at 12:29 PM.
    • EveryWhere
    • By EveryWhere 19th Aug 19, 12:32 PM
    • 2,959 Posts
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    EveryWhere
    • #6
    • 19th Aug 19, 12:32 PM
    • #6
    • 19th Aug 19, 12:32 PM
    Thanks.

    Iím not even going to try to read that now on my phone.

    So how do I get out of this? Should I try to uninstall 06 & 07?

    BUT
    these problems started a few days ago, before these partial updates
    Originally posted by badger09
    Roll back?

    Remove an installed Windows update
    If you've recently installed a Windows update, uninstall the update to try to resolve the issue.

    Select the Start button, then select Settings > Update & Security > Windows Update > View your update history > Uninstall updates.

    Right-click the update you want to remove, and then select Uninstall.
    • grumpycrab
    • By grumpycrab 19th Aug 19, 12:36 PM
    • 4,300 Posts
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    grumpycrab
    • #7
    • 19th Aug 19, 12:36 PM
    • #7
    • 19th Aug 19, 12:36 PM
    The wifi issues I've seen are not automatically connecting to wifi. Left-mouse click on "Internet access" icon and manually connect.
    If you put your general location in your Profile, somebody here may be able to come and help you.
    • badger09
    • By badger09 19th Aug 19, 12:40 PM
    • 7,518 Posts
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    badger09
    • #8
    • 19th Aug 19, 12:40 PM
    • #8
    • 19th Aug 19, 12:40 PM
    The wifi issues I've seen are not automatically connecting to wifi. Left-mouse click on "Internet access" icon and manually connect.
    Originally posted by grumpycrab
    I had already tried that. It doesnít work.
    • badger09
    • By badger09 19th Aug 19, 12:41 PM
    • 7,518 Posts
    • 7,028 Thanks
    badger09
    • #9
    • 19th Aug 19, 12:41 PM
    • #9
    • 19th Aug 19, 12:41 PM
    Roll back?

    Remove an installed Windows update
    If you've recently installed a Windows update, uninstall the update to try to resolve the issue.

    Select the Start button, then select Settings > Update & Security > Windows Update > View your update history > Uninstall updates.

    Right-click the update you want to remove, and then select Uninstall.
    Originally posted by EveryWhere
    Thanks. Already had that page open. Iím uninstalling updates including 16/8
    • EveryWhere
    • By EveryWhere 19th Aug 19, 12:45 PM
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    EveryWhere
    This is why I always recommend to install Windows 10 Pro;

    • badger09
    • By badger09 19th Aug 19, 12:49 PM
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    badger09
    This is why I always recommend to install Windows 10 Pro;

    Originally posted by EveryWhere
    Thanks. When I get this sorted Iíll have a look at that.

    It wonít let me uninstall a Security update done 17/8. Assume thatís ok?
    • EveryWhere
    • By EveryWhere 19th Aug 19, 12:55 PM
    • 2,959 Posts
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    EveryWhere
    Thanks. When I get this sorted Iíll have a look at that.

    It wonít let me uninstall a Security update done 17/8. Assume thatís ok?
    Originally posted by badger09
    Depends on whether it's causing you an issue or not.

    I don't experience these problems, as all of my Updates are deferred. To give the masses time to complain and for Microsoft to fix the issue.

    Move to Pro if not already there and defer Updates. Otherwise, you end up being the second line of defence, behind the Insiders.
    • badger09
    • By badger09 19th Aug 19, 1:01 PM
    • 7,518 Posts
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    badger09
    Depends on whether it's causing you an issue or not.

    I don't experience these problems, as all of my Updates are deferred. To give the masses time to complain and for Microsoft to fix the issue.

    Move to Pro if not already there and defer Updates. Otherwise, you end up being the second line of defence, behind the Insiders.
    Originally posted by EveryWhere
    Yes. Thatís what I always do on my iPhone.

    Not sure how it happened but the big update started automatically on Thursday evening 16/8. Must have clicked the wrong option as Iíd been deferring it since the almost daily reminders started.
    • EveryWhere
    • By EveryWhere 19th Aug 19, 1:09 PM
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    EveryWhere
    Yes. Thatís what I always do on my iPhone.

    Not sure how it happened but the big update started automatically on Thursday evening 16/8. Must have clicked the wrong option as Iíd been deferring it since the almost daily reminders started.
    Originally posted by badger09
    Why would you get a reminder if the update is deferred??

    If it's deferred, you won't even know about it.
    • badger09
    • By badger09 19th Aug 19, 1:23 PM
    • 7,518 Posts
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    badger09
    Why would you get a reminder if the update is deferred??

    If it's deferred, you won't even know about it.
    Originally posted by EveryWhere
    OK I'm obviously using the wrong term 'deferred'. I remember selecting something like 'remind me .....'

    Anyway

    Sadly, that hasn't fixed the issue. I'm now using Ethernet.

    At least I can now search for solutions & be able to read them.

    My problems started months ago, with what turned out to be multiple phone line, cabinet & possibly router issues. I thought these had all be fixed a couple of weeks ago after several visits from 2 engineers & a new router. Apart from occasional dropouts, all was then ok.

    Then on Thursday 16th I noticed both iphones and ipad wouldn't connect automatically, but worked ok when connected manually.

    Then laptop wouldn't connect at all.

    No real idea what to try next and grateful for any pointers.
    • EveryWhere
    • By EveryWhere 19th Aug 19, 1:33 PM
    • 2,959 Posts
    • 1,485 Thanks
    EveryWhere
    OK I'm obviously using the wrong term 'deferred'. I remember selecting something like 'remind me .....'

    Anyway

    Sadly, that hasn't fixed the issue. I'm now using Ethernet.

    At least I can now search for solutions & be able to read them.

    My problems started months ago, with what turned out to be multiple phone line, cabinet & possibly router issues. I thought these had all be fixed a couple of weeks ago after several visits from 2 engineers & a new router. Apart from occasional dropouts, all was then ok.

    Then on Thursday 16th I noticed both iphones and ipad wouldn't connect automatically, but worked ok when connected manually.

    Then laptop wouldn't connect at all.

    No real idea what to try next and grateful for any pointers.
    Originally posted by badger09
    Firstly, you need to ascertain if the problem is with the wireless Router.

    Is the router transmitting on 2.4GHz or 5 GHz?
    • badger09
    • By badger09 19th Aug 19, 1:51 PM
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    badger09
    Sorry I don't know. It is capable of both I think.

    BUT wifi is working fine on 2 iphones & ipad, so I'm fairly sure its not the router - but I'm sure you'll correct me if I'm wrong

    edit my phone currently working on wifi 5G
    • EveryWhere
    • By EveryWhere 19th Aug 19, 2:10 PM
    • 2,959 Posts
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    EveryWhere
    iProducts will be capable of connecting to WiFi at 5GHz. Laptop might not.
    • badger09
    • By badger09 19th Aug 19, 2:14 PM
    • 7,518 Posts
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    badger09
    iProducts will be capable of connecting to WiFi at 5GHz. Laptop might not.
    Originally posted by EveryWhere
    Ok, I didn't know that. So, what do you suggest?
    • AndyPix
    • By AndyPix 19th Aug 19, 3:14 PM
    • 4,442 Posts
    • 3,998 Thanks
    AndyPix
    Try resetting the tcpip stack .. like this ..


    First , open an admin command prompt by typing CMD into the search box and when you see "command prompt" in the list, RIGHT click it and choose "run as administrator".


    Then , type the following commands in order - you might need to restart after each one, but if you do then just open up another command window sin the same way ..


    After you have finished, let us know if the issue persists ..


    arp -d *
    netsh int ip reset
    netsh winsock reset
    netsh interface ipv4 reset
    netsh interface ipv6 reset
    netsh interface tcp reset
    netsh int reset all
    ipconfig /flushdns
    netsh advfirewall reset
    netsh interface tcp set global autotuninglevel=disabled
    nbstat -R
    nbstat -RR


    By the way, have you scanned for malware ?
    Also, have you tried to set your mobile phone as a hotspot to see if the computer can connect to that ? Just to narrow down the search for the problem
    Last edited by AndyPix; 19-08-2019 at 3:17 PM.
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