One Call Insurance

When I did my insurance searching in February 2012,I used price comparison site and one call came up the cheapest by a few hundred pound so I rang them up. I spent over half hour on the phone because she started to change things. Apparently working nights for only 3times a week meant she had to re do the quote because I was now some higher risk. Strange seeing as I would have the car in a locked carpark manned by security and cameras, it safer there than home....anyway, by the time shedid it, the price was the same as other quotes so I took it seeing as id been on phone for so long. Didnt want to have to go thru it all again with another company.

She took payment and some new customer payment start up aswell to the value of nearly 200. She then asked for my email address. So I told her I dont have one. She said she needed to email me the docs. I dont use email because its full of spam and other crap n is easily hacked. She emailed me docs and told me check em. Then she tells me I need to send in driving licence copy! What the hell?? Why? In 9 yr I never been asked for that before n found it very strange!
Heres when I got seriosly narked off... I log into email and when I try opening it, it wont let me open it. She'd sent two and neither would open. It was a pdf file. I dont do computers at the best of times and my computer was pretty old. Anyway I spent ages online downloading all different progs to allow me to open n read this email with no luck. I rang one call back and told her I was unable to open file and could not check details, I ask her to post them to me instead. She told me they dont do that, and I'd have to pay....£12. I told her to cancel the policy, I wasnt paying for something that should be free. She then told me it would cost me to cancel. Nearly 4 x More than the 12 quid they were trying to screw me for. Apparently its in the small print...this is the same small print I havent got access to until I pay the 12. I was livid. The insurance didnt start for another month n I was already regretting it. When the docs came I sat down and read every single word. In it said if they needed to phone me they would charge me 10pound, to send letter was 25pound and another price for if you change phone number n dont tell them, cheeky stalkers! There were many other rediculous prices for different things including ammendments of 55 a piece. I was having palpatations by this point wondering if they were gonna start randomly ringing to earn some cash!

I counted down the months until I could rid myself of this super turd company when they sent me a renewal. It was not bad but reading it it was for three years. I thought no way am I entering into any three yr contract with them shower of dungs. So I rang em up to tell them to post me my no claims proof. The guy telling me its a good quote n goin fo the sell. I tell him I got stung for 12quid for something I am entitled to by law,and there no way im staying with them in a three year deal. He said it not cintract and you can leave at after a year if u dont want it, but I told him I know hes saying this on the phone, but one year down the line I dont want b stung with charges because I cant prove what he said a year earlier...plus I had been done over for that twelve pound and would not be giving them the chance to do it again, he then offer to post docs for FREE! Cheeky load o bandits. Told him no ta, send me NCB proof. Funny, when I got it they had took a year off them so I ended up having to ring them again to get a proper one with right years otherwise it would have messed up my new insurance.

Anyway thats my story. I feel I got lucky only being done out of £12 as sime on here have had a lot worse

Took out insurance for my son one year ago. After 6 months we moved house and called them up to change address. Was billed over £400 for the privilege of doing that one small thing. Phoned them up to complain only to be told it was up to the Insurance Company (Aviva). Phoned THEM up and was told it was up to One Call. Anyway, that was that and had to pay, so insurance that started out at about £400, ended up being £1000+. Insurance was up on 2nd June 2014, only to be told on 3rd June 2014, that they had automatically renewed the policy. Tried to cancel, but wont allow by e-mail, Tried to get no claims, but cant as they say policy is active (even though we knew nothing about this). Was not notified of a price or anything, have just checked my bank and they have taken out.... wait for it...... £1750! I am absolutely gobsmacked! I cannot believe that this can be allowed. I will be on the phone tomorrow (all day) if that's what it takes. I will be posting on facebook, twitter and anything else that can name and shame them. I had already contacted the Ombudsman, so shall be doing this again, plus trading standards, a solicitor and anyone else that I can possibly think of, to make people aware, of their bad practice. I think there is enough bad reports about this company, for people to get up some kind of campaign to shut them down. Why should they be allowed to get away with this behaviour. Something needs to be done. So be warned, the £49 admin fees can easily go up to a ridiculous amount. DONT USE THEM:mad:

Has any tried contacting rogue traders or watchdog or something? As for taking 1750 out of your bank well that is disgusting. Personally, if they refused to give it back n they'd done it to me, I would be very inclined to have a prang with a Lamborghini to get my moneys worth. What is it...like 3million a bulb and 10 million a bumper. That be well worth losing no claims for just to see them part wi lotsa cash.

I can't believe the shocking service from One Call Insurance. I chose this company for my car insurance as it was the best deal on compare the market.com but have had nothing but trouble with them. Admittedly I made a mistake on the initial form but instead of accepting human error I was hit with my first administration fee of £55. The letter for this was sent out to me at the same time as a cancellation letter not giving me time to respond so was also hit with extra premium and another admin fee of £55. I changed my number plate and informed them by telephone and then received a letter from the Motor Insurance database saying my car was uninsured. I have just spoken to them and had a choice of another £55 admin fee or cancelling and only receiving 55% of my premium back ( I started the policy in March)! I have no choice but to see out the year but will absolutely change companies after this .
DO NOT USE ONE CALL INSURANCE FOR ANYTHING - IT IS A DISGRACEFUL COMPANY.
We have managed to sort out shocking banking admin fees. Let's hope insurance companies are next.