HolidaySafe Travel Insurance - Your Feedback

This is the worst Insurance company I have ever dealt with. I suffered acute pancreatitis in Crete in June. My traumatised wife contacted the company on the number given and was told that I was covered for a private clinic. When I arrived at the clinic the diagnosis was made. My excess was £500 so I was not covered for their bill. Incidentally, the staff at the clinic who deal with policies all the time said that they had NEVER encountered such a large excess. I was then told that I had to be admitted to hospital and because we had been told that I was covered for private health went to the private hospital. After I had been there for a day I was told that private care was not covered. Furthermore the hospital refused even to speak to TIF because they had been unpaid by them on countless previous occasions. I was in hospital for 4 days and had to settle the bill myself on a credit card before I was allowed to leave. The medical fees alone were nearly £5000. Throughout the whole procedure the company were appalling to deal with. They are a complete disgrace. They are now receiving bad press in the national papers. Not before time! My advice would be never to use them as inevitably you will have a great deal of stress when you need it least and will be left dissatisfied with the end result. Their promises are not worth the paper they are written on. My policy purported to cover me for £10 million of medical cover and repatriation costs. What a joke and what a con.

My girlfriend was hit by a car in vietnam and taken to hospital so I rang the insurance and told them and it all seemed fine, I filled out the forms that were sent over and sent them back. The hospital then came and told me that my insurance wouldn't pay them meaning I had to pay over £1000 in medical bills in cash which I just about managed. After returning home I was constantly told for two weeks that our case was being reviewed however I was then told I needed to fill out another piece of paperwork which I was meant to do at the start which I was never told about and the case couldn't go any further until I had done so. I would be told one week and you'll have answer yet I was never contacted, I would have to ring up and wait 40 minutes on the phone to speak to someone that didn't know anything about the case to then be told we need this piece of info now. I was finally (3 months after) told they would pay out (coincidentally the night after we posted a complaint about them on Twitter) and I would have it in 5 days time, it's now been 15 and no contact from them only calls and emails that I have initiated I have only been rung once by them.

The Holidaysafe/TIF forum rep hasn't even bothered reading posts since November 2018 and they have removed TIF linkage for some of their sub-brands on the individual web sites presumably in order to mislead the public with respect to the links to TIF.

I find it bewildering that with all the so-called insurance protections we are supposed to have that an outfit with this track record is allowed to continue taking premium income.