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    • rc6200
    • By rc6200 11th Jan 19, 1:13 PM
    • 17Posts
    • 1Thanks
    New Build Extras - Carpets
    • #1
    • 11th Jan 19, 1:13 PM
    New Build Extras - Carpets 11th Jan 19 at 1:13 PM
    I'd like some advice or the benefit of someone's wisdom please?

    I purchased a new home 18 months ago and had it carpeted under the auspices of the builder (I paid them and their sub-contractor did the work) paying a somewhat premium price in the process!

    Wind forward 18 months and I have just had 50% of the carpet replaced because it was beyond stretching. The amount of shrinkage/settlement has been considerable in the house.

    I now find myself with a marked difference between the two areas of carpet. This is in all areas, i.e. high footfall areas and (very) low footfall areas such as the airing cupboard and built in wardrobes.

    I am claiming that I shouldn't have to live with a clear two-tone effect due to this not being my fault.

    The builder, unfortunately, just keeps repeating that "carpets fade over the time." Whilst I know this I don't see why I should have to accept it. Until 50% was replaced the fading was uniform.

    Furthermore, they have not acknowledged my request to come and see it - they are claiming that they have got the manufacturers to check samples in the warehouse. I have passed on my concerns that they may not have fitted the correct carpet originally - the difference is that much.

    Currently I have this logged in their formal complaints procedure but don't hold out much hope. After all the people who look at the complaint will be the same people who are advising the customer reps I am talking to.

    Apologies - this has been a little long but does anyone have an opinion on whether this is something I can pursue through small claims or mediation once I have exhausted the complaints process?

    Thank you for reading
Page 2
    • DoaM
    • By DoaM 11th Jan 19, 7:08 PM
    • 6,874 Posts
    • 6,791 Thanks
    If you can PROVE it (e.g. different carpet codes / colour codes) then yes, you could have a case.
    Diary of a madman
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    • motorguy
    • By motorguy 11th Jan 19, 7:16 PM
    • 18,683 Posts
    • 11,511 Thanks
    I have a suspicion that you may be taking the p...

    However, very little in life is black and white (pun intentional). I am trying to gauge and seek guidance on the point at which a difference becomes sufficient to complain.

    Is that ok?
    Originally posted by rc6200
    It was a little tongue in cheek, but the question remains - did the builder replace the carpets with different coloured ones?

    Or are you saying that you've now got new carpets in half the house and settled / slightly worn / slightly faded carpets in the other half of the house and would like those replaced too?
    "We have normality. I repeat, we have normality. Anything you still can't cope with is therefore your own problem."
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