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    • rca779
    • By rca779 16th Jan 20, 4:30 PM
    • 416Posts
    • 168Thanks
    New car needs a new gearbox - can I reject it?
    • #1
    • 16th Jan 20, 4:30 PM
    New car needs a new gearbox - can I reject it? 16th Jan 20 at 4:30 PM
    Bought a 2016 Mondeo auto on 5 Jan with 65k miles.

    Twice it has broken down with a transmission error displayed in the dashboard. Switch it off and then on and the car has worked fine.

    Just had a diagnostic check done with Ford and they are telling me that it requires a new gearbox.

    So my question is can I reject the car?
    What is the best way of going about this?
Page 2
    • rca779
    • By rca779 17th Jan 20, 4:37 PM
    • 416 Posts
    • 168 Thanks
    Yes it is a Powershift gearbox.
    • pinkteapot
    • By pinkteapot 18th Jan 20, 10:51 AM
    • 6,797 Posts
    • 8,969 Thanks
    Sorry if I've missed this but did the dealer give you any sort of warranty? I've sometimes had 3-month warranties on used cars from dealers. If not - and you've only got the 30 days - then you could say you'll go ahead with the repair if they'll give you a warranty on the car for whatever period you want. Or at the very least a warranty on the repair...
    • dogshome
    • By dogshome 18th Jan 20, 3:56 PM
    • 3,326 Posts
    • 1,748 Thanks
    Reject - Reject - Reject

    Your dealer has played fair by offering you either rejection or repair, but for the first 30 days of the purchase it is totally your right to reject

    This particular model has a history of failed gearboxes, which is underlined by this cars box failure at 65k miles - How much proof do you need that buying this model is not a sensible decision.

    As your trade-in is now sitting on the dealers forecourt, untying the deal isn't difficult
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