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    • Mimi86
    • By Mimi86 3rd Dec 19, 2:27 PM
    • 27Posts
    • 9Thanks
    Mimi86
    Stolen GiftCard
    • #1
    • 3rd Dec 19, 2:27 PM
    Stolen GiftCard 3rd Dec 19 at 2:27 PM
    I purchased a gift card for argos via groupon in July but when i tried to use it in September it would not go through - kept saying nothing on the card. I contacted groupon who said nothing wrong with it so then contacted argos. They told the card had been used in milton keynes in august (not by me as never been there) and they would look into it. I waited to hear back but then did not hear anything so contacted them again but this time was informed by customer service that once sold they don't do anything. However someone has essentially stolen my card and used it. It's not a large amount of money but quite irritating. Is there anything else I can do to take further?

    Thanks in adcance
Page 1
    • powerful_Rogue
    • By powerful_Rogue 3rd Dec 19, 3:03 PM
    • 4,011 Posts
    • 6,111 Thanks
    powerful_Rogue
    • #2
    • 3rd Dec 19, 3:03 PM
    • #2
    • 3rd Dec 19, 3:03 PM
    I purchased a gift card for argos via groupon in July but when i tried to use it in September it would not go through - kept saying nothing on the card. I contacted groupon who said nothing wrong with it so then contacted argos. They told the card had been used in milton keynes in august (not by me as never been there) and they would look into it. I waited to hear back but then did not hear anything so contacted them again but this time was informed by customer service that once sold they don't do anything. However someone has essentially stolen my card and used it. It's not a large amount of money but quite irritating. Is there anything else I can do to take further?

    Thanks in adcance
    Originally posted by Mimi86

    Afraid not. Could report it to Action Fraud, however this won't help you get the balance back.
    • Aylesbury Duck
    • By Aylesbury Duck 3rd Dec 19, 3:13 PM
    • 4,995 Posts
    • 6,749 Thanks
    Aylesbury Duck
    • #3
    • 3rd Dec 19, 3:13 PM
    • #3
    • 3rd Dec 19, 3:13 PM
    I don't think there's anything more you can do now you've reported it. It's your word against theirs that you (or someone known to you) didn't spend it in Milton Keynes in August and they're not going to go to the trouble of investigating that even if they had the means to do so, which I suspect they don't.

    Easy to say in hindsight but I avoid gift cards and vouchers at the best of times, let alone buying them from a third party. It just introduces two unnecessary steps into what would have been a simple transaction with cash or a card. I assume that for retailers, the gift card model works precisely because there are always cards that go unspent or partially unspent so they're getting free money worth millions each year.
    • eddddy
    • By eddddy 3rd Dec 19, 4:37 PM
    • 8,774 Posts
    • 9,157 Thanks
    eddddy
    • #4
    • 3rd Dec 19, 4:37 PM
    • #4
    • 3rd Dec 19, 4:37 PM
    I guess it depends whether:
    • They sold you an invalid gift card (e.g. because they mistakenly sold a gift card with the same number to somebody in Milton Keynes.)
    • They sold you a valid gift card - and you somehow passed the details to somebody else.


    Did you get a physical plastic giftcard - or was it just a qrcode or barcode or number?
    • Mr_Singleton
    • By Mr_Singleton 3rd Dec 19, 4:38 PM
    • 1,667 Posts
    • 2,594 Thanks
    Mr_Singleton
    • #5
    • 3rd Dec 19, 4:38 PM
    • #5
    • 3rd Dec 19, 4:38 PM
    Argos would have known the exact time the card was used and judging by the huge number of CCTV cameras about it wouldn’t be hard to link the two and see who it was. I believe this has been done a number of times in the past.

    Basically they don’t give a ship.
    • Aylesbury Duck
    • By Aylesbury Duck 3rd Dec 19, 4:45 PM
    • 4,995 Posts
    • 6,749 Thanks
    Aylesbury Duck
    • #6
    • 3rd Dec 19, 4:45 PM
    • #6
    • 3rd Dec 19, 4:45 PM
    Argos would have known the exact time the card was used and judging by the huge number of CCTV cameras about it wouldn’t be hard to link the two and see who it was. I believe this has been done a number of times in the past.

    Basically they don’t give a ship.
    Originally posted by Mr_Singleton
    I agree, they won't go to this trouble, CCTV from back in August may no longer be available and who's to say that even if they did tie it down to someone who's obviously not the OP, that that person isn't known to the OP or a recipient of the card from the OP?

    Even if they gave a damn, I can't see what they can do with the information other than give the OP the value of the card as goodwill.
    • Mortgage_Adviser
    • By Mortgage_Adviser 4th Dec 19, 3:23 PM
    • 332 Posts
    • 137 Thanks
    Mortgage_Adviser
    • #7
    • 4th Dec 19, 3:23 PM
    • #7
    • 4th Dec 19, 3:23 PM
    You can try to do a chargeback with your bank card provider, but then there is a risk Groupon may sue you.


    You may want to havea good read of a small print from Groupon regarding the contract you had with them and non delivery of the goods or faulty goods. Also if there are any exceptions regarding the gift cards.
    • Mimi86
    • By Mimi86 12th Dec 19, 7:20 AM
    • 27 Posts
    • 9 Thanks
    Mimi86
    • #8
    • 12th Dec 19, 7:20 AM
    • #8
    • 12th Dec 19, 7:20 AM
    I guess it depends whether:
    • They sold you an invalid gift card (e.g. because they mistakenly sold a gift card with the same number to somebody in Milton Keynes.)
    • They sold you a valid gift card - and you somehow passed the details to somebody else.


    Did you get a physical plastic giftcard - or was it just a qrcode or barcode or number?
    Originally posted by eddddy
    It was an email gift card.

    I think it's just a reminder of use gift cards asap for me in the future!
    • DoaM
    • By DoaM 12th Dec 19, 8:52 AM
    • 8,337 Posts
    • 8,154 Thanks
    DoaM
    • #9
    • 12th Dec 19, 8:52 AM
    • #9
    • 12th Dec 19, 8:52 AM
    Or have people send you universal gift cards with no expiry ... AKA Cash!
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
    • mug51
    • By mug51 14th Dec 19, 11:58 PM
    • 334 Posts
    • 469 Thanks
    mug51
    Did they say it was used in a store in Milton Keynes?
    Just speculating as MK is where Argos' head office is and the gift card could have possibly been used online, similar to how bank statements show the HQ of the store you bought from.
    So maybe you did use it online but forgot?
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