Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

Search
  • FIRST POST
    • hlb31
    • By hlb31 4th Dec 19, 2:12 PM
    • 2Posts
    • 0Thanks
    hlb31
    PCP voluntary termination - lost spare key
    • #1
    • 4th Dec 19, 2:12 PM
    PCP voluntary termination - lost spare key 4th Dec 19 at 2:12 PM
    I recently terminated my PCP with Volkswagen as I had paid over 50% of the loan so was able to do this without paying off any balances & I was not looking to buy a new car.
    I went through the process of the termination & a really nice guy from BCA came to inspect & collect the vehicle. I kept the car in good condition & there was no damage to it, however it was missing the spare key. I looked high and low for the key in the weeks before the collection but couldnít find it anywhere so I accepted that I would be charged for it by Volkswagen and the inspector who came to my house confirmed this to me as well. It was my fault for not keeping it in a safe place, or maybe it was in a place that was ďtoo safeĒ so I was happy to pay the charge of £200, assuming that it was a charge for replacing the key.
    However, I have recently received a message from a car dealership who bought the car from BCA, asking if I have the spare key, as the car was sold to them without it. Iím not sure how it works at BCA, but Iím assuming it must have been detailed that the key was missing when the car was sold?
    My issue is that Iíve paid £200 for a missing key, which I assumed would be replaced, which hasnít been?
    Is there any point in ringing Volkswagen finance to enquire about this charge & the reasons behind it?
    I understand charges for damage as they effect the value of the car at resale, but I canít see how a missing key affects it if it hasnít even been disclosed to the buyer that itís missing!
    It might be too late now as Iíve already paid for it but it seems like a pointless charge to me if vw havenít incurred a cost for the key anyway?

    Would I be wasting my time by contacting them?
Page 1
    • Scrapit
    • By Scrapit 4th Dec 19, 2:13 PM
    • 947 Posts
    • 395 Thanks
    Scrapit
    • #2
    • 4th Dec 19, 2:13 PM
    • #2
    • 4th Dec 19, 2:13 PM
    You were charged for a key that was missing, not you paid for a new key to replace the missing one.
    • hlb31
    • By hlb31 4th Dec 19, 2:26 PM
    • 2 Posts
    • 0 Thanks
    hlb31
    • #3
    • 4th Dec 19, 2:26 PM
    • #3
    • 4th Dec 19, 2:26 PM
    I understand now that I was charged for the missing key, and not to replace it. but Iíd like to know why I was charged if vw havenít actually incurred any costs because of it being missing or lost any money because of it
    • motorguy
    • By motorguy 4th Dec 19, 2:30 PM
    • 19,702 Posts
    • 12,361 Thanks
    motorguy
    • #4
    • 4th Dec 19, 2:30 PM
    • #4
    • 4th Dec 19, 2:30 PM
    I understand now that I was charged for the missing key, and not to replace it. but I’d like to know why I was charged if vw haven’t actually incurred any costs because of it being missing or lost any money because of it
    Originally posted by hlb31
    They have taken it that the car will have been worth £200 less at auction because it was missing the key.

    The trader buyer is chancing his arm that you maybe have it and will supply it for free.

    Any trade auctions i follow state if one or two keys are supplied and buyers bid accordingly. Whether or not it actually made £200 less is going to be impossible to quantify.
    Life has never given me lemons.

    It has given me anger issues, anxiety, a love for alcohol and a serious dislike for stupid people, but not lemons.
    • motorguy
    • By motorguy 4th Dec 19, 2:33 PM
    • 19,702 Posts
    • 12,361 Thanks
    motorguy
    • #5
    • 4th Dec 19, 2:33 PM
    • #5
    • 4th Dec 19, 2:33 PM
    A VT is painful for a finance company so they will attempt to recover any costs they can, subject to fair wear and tear as set out in the BVRLA guidelines.

    Thats why they've done it, rather than because they were going to get a new key ordered prior to it going to auction.
    Life has never given me lemons.

    It has given me anger issues, anxiety, a love for alcohol and a serious dislike for stupid people, but not lemons.
    • AdrianC
    • By AdrianC 4th Dec 19, 2:36 PM
    • 26,420 Posts
    • 26,388 Thanks
    AdrianC
    • #6
    • 4th Dec 19, 2:36 PM
    • #6
    • 4th Dec 19, 2:36 PM
    Whether they replace it or not, whether it actually costs £200 or not, whether it actually impacts the value by £200 or not... All pretty much irrelevant.

    You contracted to keep the car for a certain period of time and mileage, and to return it in an agreed condition at the end, else you'd face penalties according to their standard charges. You didn't, because that agreed condition includes all keys. So there's that standard penalty charge - and that's £200.

    The time to consider whether replacing the key yourself would have cost <£200 was before return.
    • LandyAndy
    • By LandyAndy 5th Dec 19, 10:42 AM
    • 24,889 Posts
    • 52,353 Thanks
    LandyAndy
    • #7
    • 5th Dec 19, 10:42 AM
    • #7
    • 5th Dec 19, 10:42 AM
    I sold a car to WBAC at the beginning of the year. The reduction in their price due to it only having one key was about £60 less than the cost of a new key from Ford so I let it go with one.

    A couple of weeks later the dealer who had bought it at auction called to ask if we had found the key (we hadn't).
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

975Posts Today

6,726Users online

Martin's Twitter