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  • FIRST POST
    • Brandston
    • By Brandston 3rd Dec 19, 1:17 PM
    • 4Posts
    • 1Thanks
    Brandston
    Bought second hand car and wasn't given a radio code now expected to pay to get it fixed.
    • #1
    • 3rd Dec 19, 1:17 PM
    Bought second hand car and wasn't given a radio code now expected to pay to get it fixed. 3rd Dec 19 at 1:17 PM
    Bought a second hand car from a dealership in my local area that's well trusted. Bought 2 years warranty with the car and all has been ok. Recently away for a while came back and the battery was dead on the car so I jump-started the car and the previous owner had setup a anti theft radio code feature which comes with the radio. The dealership don't know it and are denying all responsibility to knowing anything about it. I phoned up a local specialist and it's going to cost 60-180 pounds to get this fixed. Help what do I do. Is the dealership entitled to fix it?
Page 1
    • mollycat
    • By mollycat 3rd Dec 19, 2:45 PM
    • 1,305 Posts
    • 2,697 Thanks
    mollycat
    • #2
    • 3rd Dec 19, 2:45 PM
    • #2
    • 3rd Dec 19, 2:45 PM
    What kind of car? Ford by any chance

    AFAIK, don't most modern cars need a radio code inserted if the battery is disconnected/flat?

    Are you sure the previous keeper hasn't noted it down somwhere in the owners manual?
    • mluton
    • By mluton 3rd Dec 19, 3:04 PM
    • 664 Posts
    • 249 Thanks
    mluton
    • #3
    • 3rd Dec 19, 3:04 PM
    • #3
    • 3rd Dec 19, 3:04 PM
    Usually the OEM fitted Stereo is coded to the ECU so isn't needed. But if replaced, even for the same model it will be required unless coded back to the ECU.
    • EdGasketTheSecond
    • By EdGasketTheSecond 3rd Dec 19, 3:12 PM
    • 1,426 Posts
    • 750 Thanks
    EdGasketTheSecond
    • #4
    • 3rd Dec 19, 3:12 PM
    • #4
    • 3rd Dec 19, 3:12 PM
    They are a pain and only thieves seem to know how to easily disable the code feature! Try googling the radio model and see if there are any solutions. Sometimes you can supply some info and get a new code online - Ebay has some sellers providing this service but it depends on the radio and whether you can get to the serial number; you may need to remove the radio to do this.


    You could have requested the radio code at the time of buying and if the dealer didn't have it, negotiated some money off or got a different car that either did have a code or didn't need one. Not much redress on the dealer I would think.
    Last edited by EdGasketTheSecond; 03-12-2019 at 3:14 PM.
    • AdrianC
    • By AdrianC 3rd Dec 19, 3:37 PM
    • 26,420 Posts
    • 26,386 Thanks
    AdrianC
    • #5
    • 3rd Dec 19, 3:37 PM
    • #5
    • 3rd Dec 19, 3:37 PM
    Recently away for a while came back and the battery was dead on the car so I jump-started the car and the previous owner had setup a anti theft radio code feature which comes with the radio.
    Originally posted by Brandston
    So this is an aftermarket head unit, not OEM factory-fit?

    What brand and model?

    The dealership don't know it
    Most likely the previous owner didn't tell them. They aren't psychic.

    and are denying all responsibility to knowing anything about it.
    Which hardly seems unfair, does it?

    I phoned up a local specialist and it's going to cost 60-180 pounds to get this fixed. Help what do I do. Is the dealership entitled to fix it?
    I think you mean are you entitled to have them fix it? Are they required to fix it?

    And the answer... No.

    You could just replace the head unit cheaper than that unless it's something really upmarket.
    • cajef
    • By cajef 3rd Dec 19, 4:02 PM
    • 5,108 Posts
    • 4,159 Thanks
    cajef
    • #6
    • 3rd Dec 19, 4:02 PM
    • #6
    • 3rd Dec 19, 4:02 PM
    https://forums.moneysavingexpert.com/showthread.php?t=26827&page=3787
    I used to have a handle on life, but it broke.
    • knightstyle
    • By knightstyle 3rd Dec 19, 4:53 PM
    • 5,366 Posts
    • 2,096 Thanks
    knightstyle
    • #7
    • 3rd Dec 19, 4:53 PM
    • #7
    • 3rd Dec 19, 4:53 PM
    Could you contact the previous owner?
    • AdrianC
    • By AdrianC 3rd Dec 19, 4:57 PM
    • 26,420 Posts
    • 26,386 Thanks
    AdrianC
    • #8
    • 3rd Dec 19, 4:57 PM
    • #8
    • 3rd Dec 19, 4:57 PM
    Could you contact the previous owner?
    Originally posted by knightstyle
    V5Cs don't have previous keeper contact information any more.
    • fred bamber
    • By fred bamber 3rd Dec 19, 5:08 PM
    • 4 Posts
    • 5 Thanks
    fred bamber
    • #9
    • 3rd Dec 19, 5:08 PM
    • #9
    • 3rd Dec 19, 5:08 PM
    V5Cs don't have previous keeper contact information any more.
    Originally posted by AdrianC
    ask the garage to ring the person they bought car from , or follow the lead if it was action bought
    • daveyjp
    • By daveyjp 3rd Dec 19, 5:08 PM
    • 8,500 Posts
    • 7,129 Thanks
    daveyjp
    This question will need one of those magic crystal balls.
    • AdrianC
    • By AdrianC 3rd Dec 19, 5:09 PM
    • 26,420 Posts
    • 26,386 Thanks
    AdrianC
    ask the garage to ring the person they bought car from , or follow the lead if it was action bought
    Originally posted by fred bamber
    Nope, they'd be in breach of GDPR if they passed the vendor's details on.

    They could always pass your details to the vendor. But whether the vendor then gets back to you or not...
    • mcpitman
    • By mcpitman 4th Dec 19, 7:54 AM
    • 637 Posts
    • 468 Thanks
    mcpitman
    Is the dealership entitled to fix it?
    Originally posted by Brandston
    No, are they entitled to fix a flat tyre for you?

    Battery went flat, that's not some dealer ploy to get you to spend more money.
    Life isn't about the number of breaths we take, but the moments that take our breath away. Like choking....
    • Brandston
    • By Brandston 4th Dec 19, 1:41 PM
    • 4 Posts
    • 1 Thanks
    Brandston
    Unfortunately a Suzuki Swift 2012
    • Brandston
    • By Brandston 4th Dec 19, 1:43 PM
    • 4 Posts
    • 1 Thanks
    Brandston
    Definitely will 😂
    • Brandston
    • By Brandston 4th Dec 19, 1:46 PM
    • 4 Posts
    • 1 Thanks
    Brandston
    Thanks for all the replies everyone. I ended up getting paid to get it done. Dealership pointed in the direction of someone which discounted it for me because the car was bought from a dealership they use. 25 quid it cost me to get it done 👍
    • Tallaght
    • By Tallaght 4th Dec 19, 1:54 PM
    • 1,273 Posts
    • 1,042 Thanks
    Tallaght
    There are people on ebay who give out codes cheaply.
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