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  • FIRST POST
    • dijondesign
    • By dijondesign 3rd Dec 19, 6:05 PM
    • 3Posts
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    dijondesign
    0 WOW
    Can airlines move you to cheaper seats?
    • #1
    • 3rd Dec 19, 6:05 PM
    0 WOW
    Can airlines move you to cheaper seats? 3rd Dec 19 at 6:05 PM
    Has anyone had experience of an airline moving you out of premium seats you have paid extra for and had confirmed, to cheaper seats without saying why or offering compensation/refund? I was notified of the different seats in September for an online booking made in April, for a flight coming up in mid December...
Page 1
    • Caz3121
    • By Caz3121 3rd Dec 19, 6:45 PM
    • 12,504 Posts
    • 8,147 Thanks
    Caz3121
    • #2
    • 3rd Dec 19, 6:45 PM
    • #2
    • 3rd Dec 19, 6:45 PM
    maybe an aircraft change that does not have the same layout. If you name the airline and route it should help. Seat assignments are never guaranteed but you may be due some sort of refund
    • Pennywise
    • By Pennywise 3rd Dec 19, 7:01 PM
    • 12,362 Posts
    • 24,661 Thanks
    Pennywise
    • #3
    • 3rd Dec 19, 7:01 PM
    • #3
    • 3rd Dec 19, 7:01 PM
    You'll be due a refund for the difference in seat prices.
    • dijondesign
    • By dijondesign 3rd Dec 19, 8:07 PM
    • 3 Posts
    • 0 Thanks
    dijondesign
    • #4
    • 3rd Dec 19, 8:07 PM
    • #4
    • 3rd Dec 19, 8:07 PM
    Westjet have changed aircraft and now say the seats I originally booked are in business class... but they say the seats they have moved me to are in premium, even though they are not as big and not as good a position as the premium ones I actually booked... so they have got round having to refund me anything, even though I only booked with them because of these particular premium seats!
    • bagand96
    • By bagand96 3rd Dec 19, 8:18 PM
    • 3,094 Posts
    • 2,020 Thanks
    bagand96
    • #5
    • 3rd Dec 19, 8:18 PM
    • #5
    • 3rd Dec 19, 8:18 PM
    Aircraft types are never guaranteed and all airlines will have this covered in their T&Cs. That can be the risks of booking based on a particular aircraft type.

    If you booked and payed for Premium and are still getting Premium then they probably don't have to refund you anything. You could try asking them for a gesture of goodwill but its unlikely they'll do anything.
    • headpin
    • By headpin 3rd Dec 19, 9:33 PM
    • 733 Posts
    • 371 Thanks
    headpin
    • #6
    • 3rd Dec 19, 9:33 PM
    • #6
    • 3rd Dec 19, 9:33 PM
    Premium seats even on the same airline can be very different in pitch, width, recline, etc. Just one of those things.

    What you need to check is whether the seats now being offered are normally classified as premium. If not then ask for a refund, but keep the evidence when you check to produce to them.

    Checking the Westjet fleet it seems that the only aircraft that they operate with Business Class is the B787 Dreamliner. Rows 1 - 4 are shown as Business Class and Rows 5 - 8 as Premium. Rest is standard economy. So, if you have been moved from row 1 -4 into row 5 - 8 then it appears as if you are still in Premium. If not start chasing for a refund.
    Last edited by headpin; 03-12-2019 at 9:43 PM.
    • ruffwood
    • By ruffwood 4th Dec 19, 12:17 PM
    • 88 Posts
    • 42 Thanks
    ruffwood
    • #7
    • 4th Dec 19, 12:17 PM
    • #7
    • 4th Dec 19, 12:17 PM
    https://thepointsguy.co.uk/reviews/westjet-premium-economy-787/

    Here is a recent review of their Premium product. See if it matches what you originally booked for? It might be superior
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