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  • FIRST POST
    • t8769
    • By t8769 3rd Dec 19, 11:07 AM
    • 215Posts
    • 32Thanks
    t8769
    Argos return - what are my rights? Consumer Rights Act
    • #1
    • 3rd Dec 19, 11:07 AM
    Argos return - what are my rights? Consumer Rights Act 3rd Dec 19 at 11:07 AM
    A laptop developed a hardware fault after 15 months, we got a letter from an engineer to confirm this. It was not software.
    Argos say they will issue us with a partial refund, but I understood they should give us a refund or repair. We want a repair.
    Are they within their rights?
    We are miffed at having to lose money on a laptop that broke after 15 months, and would like it fixed.

    Thank yuo
Page 1
    • BoGoF
    • By BoGoF 3rd Dec 19, 11:09 AM
    • 5,557 Posts
    • 5,569 Thanks
    BoGoF
    • #2
    • 3rd Dec 19, 11:09 AM
    • #2
    • 3rd Dec 19, 11:09 AM
    Yes.....their choice as to remedy.
    • Aylesbury Duck
    • By Aylesbury Duck 3rd Dec 19, 11:12 AM
    • 4,995 Posts
    • 6,749 Thanks
    Aylesbury Duck
    • #3
    • 3rd Dec 19, 11:12 AM
    • #3
    • 3rd Dec 19, 11:12 AM
    Yes, they can choose. Given how quickly hardware becomes obsolete I suspect you're better off with a partial refund which you can put towards a new laptop.
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