New sky tv package with £10 admin fee

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Gkmea
Gkmea Posts: 1 Newbie
in Phones & TV
Just renegotiated a tv deal with sky only to be told they now charge a £10 admin fee as a one off fee for a new deal. Can this be legal ???? I’m outraged !!!! Anyone else had this problem and is it stated anywhere on their website ????

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  • macman
    macman Posts: 53,098 Forumite
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    Of course it's legal. They can quote you whatever they want, but that doesn't mean you have to pay it. You just need to renegotiate without that fee attached. It's been in place for quite some time now.
    No free lunch, and no free laptop ;)
  • VirginedOut
    VirginedOut Posts: 32 Forumite
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    Of course it is legal however the question should be is it justifiable? Does it really cost Sky £10 to process a new customer deal? Either way if you have a big problem with the £10 fee don't accept it and move to Virgin or another provider who don't have such a fee.
  • pen1
    pen1 Posts: 369 Forumite
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    They are also charging a £10 administration on "come back"
    offers processed by telephone or live chat.

    Offers processed online "will not incur this fee" according to
    their mailshots; but for many months, there's been no online
    ordering system at the link on the mailshot; so no means to
    avoid the fee, despite what the mailshots state.

    The £10 fee is basically a means of reducing the offers,
    in my opinion, so the pragmatic way to approach it is
    to recalculate any offer over the course of the minimum
    term, to include the fee, and then decide whether to accept it;
    but it doesn't sit comfortably to pay Sky merely for giving
    them custom, and has in my case, contributed to my
    choice to reject/ignore offers from them for more
    than a year now.
  • Blackbeard_of_Perranporth
    Blackbeard_of_Perranporth Posts: 7,605 Forumite
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    With £10 I would get smashed on a Friday night inn spoonies and have none of this sky nonsense!
  • [Deleted User]
    [Deleted User] Posts: 5,186 Forumite
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    pen1 wrote: »
    ...so no means to
    avoid the fee, despite what the mailshots state.

    Of course there is, you simply tell them right from the start you won't pay it. I haven't paid it since they've introduced it on at least 2 different negotiations.
    pen1 wrote: »
    The £10 fee is basically a means of reducing the offers,
    in my opinion, so the pragmatic way to approach it is
    to recalculate any offer over the course of the minimum
    term, to include the fee, and then decide whether to accept it;
    but it doesn't sit comfortably to pay Sky merely for giving
    them custom, and has in my case, contributed to my
    choice to reject/ignore offers from them for more
    than a year now.

    A £10 fee over 12 months is just 83p a month and only 56p a month on a 18 month contract so it's inconsequential in regards to the monthly fee.

    You are of course paying Sky for their custom one way or another but I would always just refuse to pay it.

    What I do find remarkable(not the phrase I was thinking of but the post would be removed if I'd used it), is anyone who does pay it and then starts a brand new thread wanting to know if it's legal :rotfl: and being 'Outraged' by it (even more :rotfl:).
This discussion has been closed.
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