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  • FIRST POST
    • Emmaharris
    • By Emmaharris 20th Jun 17, 3:23 PM
    • 5Posts
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    Emmaharris
    Flight claims company sending threatening letters
    • #1
    • 20th Jun 17, 3:23 PM
    Flight claims company sending threatening letters 20th Jun 17 at 3:23 PM
    Hi,
    Hoping I've posted this in the right place, if not, apologies.
    Bit of a complicated one. On return of a holiday to Costa Rica with Thompson we were told we were entitled to claim for a delay. Unfortunately although my stepmum was told to wait until we did it for her she went online and added all flight details to an online claims company she came across. ( Flight delay claims team. Based in Northants )
    She filled in most info then they asked her to fill in a power of attorney form and she decided not to carry on online. She received an email saying thanks for signing up with us and called them a couple of weeks later to say she didn't want to go ahead as it was being dealt with by my brother. On the phone they said that was ok and that would be the end of it. Fast forward to recent weeks and she is recieving letters saying she owes them nearly £1600 for ignored reminders, the work they did processing the claim etc. The are adding interest daily and adding charges for random stuff and I have no idea what to do next. They won't discuss over the phone and say they don't take phone calls. Have emailed and they are pretty much saying tough luck pay up.
    She hasn't heard anything from Thompson regarding the compensation but the two other people that claimed together officially with Thompson have had their money back already. ( no one knew she'd put any details in online as we all did ours with resolver )
    It's all a mess and we have no clue how to sort it!
    Any help or advice would be great.
    Thank you.
Page 1
    • JPears
    • By JPears 20th Jun 17, 4:04 PM
    • 4,827 Posts
    • 1,306 Thanks
    JPears
    • #2
    • 20th Jun 17, 4:04 PM
    • #2
    • 20th Jun 17, 4:04 PM
    Looking at the details, even a basic search, shows this is a "business" located in a terraced house, not a legal firm as such and no obvious address or registered company information listed on the website.
    My suspicions would be that this is a try it on/scare tactic company of dubious business ethics, hanging on the coattails of more reputable companies.
    Have they provided evidence of the alleged work carried out?
    Like private "parking tickets", I doubt they will take this anyfurther ie to court as they don't appear, from what you say to have any claim they can substantiate.
    If you have an address then steps you can take are:
    1. Write a letter as a complaint, explaining the above in detail but keep it neutral. Say how you want the matter resolved ie close any account, remove any charges interest etc. See if a search of phone records/bills for calls made with dates times etc. Send recorded delivery so you have proof of posting and signed receipt.
    You could up the ante by making it an NBA, stating that you may take legal action for damages and distress if they continue to harass.
    Or leave that for a second letter if required.
    2. Notify Trading Standards.
    Come back here if no progress made.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • Emmaharris
    • By Emmaharris 20th Jun 17, 4:24 PM
    • 5 Posts
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    Emmaharris
    • #3
    • 20th Jun 17, 4:24 PM
    • #3
    • 20th Jun 17, 4:24 PM
    Thanks for your reply. I did think the same, I have looked hem up and found nothing to imply that it isn't someone that is just trying it on. She has no record of her phone call, I've searched and can't match her phone records to anything linked to them.
    The most recent letter says she had had the money via someone else, I'm assuming they are referring to the fact that we've done the legitimate claim via Thompson. Trouble is that Thompson haven't replied regarding any of the names that she added to the claim on this company's site. I think she's stuck in the middle of both claims.
    We have emailed them a politely worded email stating pretty much what you recommended and then she received the letter saying she now owed more.
    I will email them and say we want proof of any work carried out and see what they say!
    Thanks again.
    • Alan Bowen
    • By Alan Bowen 20th Jun 17, 4:37 PM
    • 3,372 Posts
    • 1,707 Thanks
    Alan Bowen
    • #4
    • 20th Jun 17, 4:37 PM
    • #4
    • 20th Jun 17, 4:37 PM
    If you read their conditions you would run a mile, £25 for every email reminder. I wouldn't even waste your time responding, if she didn't complete the power of attorney, and that might be crucial, they have gone ahead (if at all) without authority. They can charge if you instruct them and then tell them to stop, but £1600 is ludicrous.
    • Emmaharris
    • By Emmaharris 20th Jun 17, 4:41 PM
    • 5 Posts
    • 0 Thanks
    Emmaharris
    • #5
    • 20th Jun 17, 4:41 PM
    • #5
    • 20th Jun 17, 4:41 PM
    Tbh they sound ridiculous. I can't believe she even put any details on there! We are just a bit worried about ignoring as they have sent what looks like a small claims court thing. I'm useless at this sort of stuff!
    • JPears
    • By JPears 20th Jun 17, 4:58 PM
    • 4,827 Posts
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    JPears
    • #6
    • 20th Jun 17, 4:58 PM
    • #6
    • 20th Jun 17, 4:58 PM
    A small claims court "thing"?
    If it is a summons, this will come direct from the County Court, not from the cowboys.
    If its from said company, this maybe their "legal threat"
    Post up a redacted (names and addresses, emails etc removed) for u to comment.
    If it is a small claims court summons ( I doubt it), you will need to respond, probably with a defense or even a counterclaim.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • Emmaharris
    • By Emmaharris 20th Jun 17, 5:14 PM
    • 5 Posts
    • 0 Thanks
    Emmaharris
    • #7
    • 20th Jun 17, 5:14 PM
    • #7
    • 20th Jun 17, 5:14 PM
    It looks like a small claims letter from Northampton County Court Business Centre. Excuse my terminology!
    • JPears
    • By JPears 20th Jun 17, 5:32 PM
    • 4,827 Posts
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    JPears
    • #8
    • 20th Jun 17, 5:32 PM
    • #8
    • 20th Jun 17, 5:32 PM
    OK. You have 2 weeks from the date deemed served (it will be marked on the summons) to respond/acknowledge
    You can then have another 2 weeks to respond more fully.
    You will need to decide whether to defend or possibly even put in a counterclaim (effectively you are then turning the tables on them).
    If you don't respond or keep to the timetable dictated by the County Court, the unethical company can apply for a judgement by default in their favour. You will then have to pay and they can enforce it with sheriffs or similar.
    You can apply for setaside of the judgement but this starts to get messy.
    Have you received any communication from said company thats states the letter is a "Letter before Action" or a "Notice before Action"? If not then that goes in your favour as they have not followed correct pre court protocol.
    At this point, a visit to the CAB might be prudent.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • Emmaharris
    • By Emmaharris 20th Jun 17, 6:24 PM
    • 5 Posts
    • 0 Thanks
    Emmaharris
    • #9
    • 20th Jun 17, 6:24 PM
    • #9
    • 20th Jun 17, 6:24 PM
    She had a recorded delivery letter that I think was a notice of action. Sorry I posted and have popped out so don't have the paperwork at hand.
    • JPears
    • By JPears 21st Jun 17, 8:59 AM
    • 4,827 Posts
    • 1,306 Thanks
    JPears
    Then you need to follow the above and pretty sharpish.
    From what you have told us, a good defence should get the case thrown out.
    But this forum is for claiming flight delays, not defending against unscrupulous people that seek rip off the consumer in making a claim. (although some could accuse the airlines of exactly that). With that in mind, I would suggest you visit the CAB asap.
    Advice after the event is never useful but a recorded delivery letter shouldn't have been ignored....
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • Alan Bowen
    • By Alan Bowen 21st Jun 17, 10:35 AM
    • 3,372 Posts
    • 1,707 Thanks
    Alan Bowen
    Yes, it has clearly got much further than I thought when I gave advice yesterday. In the pack from the court is an 'Acknowledgement of Service' form. Sign this indicating you intend to defend the whole claim and send it back to Northampton. This extends the time for sending a Defence from 14 to 28 days and then get you and your Mum down to the CAB.

    If indeed she stopped before signing the power of attorney there are good grounds for defending it, but as we have seen in the last 24 hours, maybe your Mum did go further than she thought. Despite that, any claim can only be for work carried out, so put them to proof of any work carried out, I suspect there is none at all.
    • legal magpie
    • By legal magpie 21st Jun 17, 11:32 AM
    • 1,135 Posts
    • 479 Thanks
    legal magpie
    As Alan says, sending in an Acknowledgement of service is not sufficient on its own. You MUST also send your form of Defence to the Court by the due date otherwise they can enter judgment in default against you. At that point the case will be transferred to your local county court
    • Donna21970
    • By Donna21970 16th Feb 18, 5:27 PM
    • 1 Posts
    • 1 Thanks
    Donna21970
    Flights delay team
    Iíve just signed for this company to deal with my flights delay an Iím horrified by the reviews. Thomas Cook inform me that they paid flights delay team my compensation 2 months ago. Flight delay team informed me that this has not happened and they are bringing Thomas Cook to court.. shocking now Iím worried they will do the same to me. After all the reviews which are negative about flight delay team Iím wondering why I one has put a stop to this company claim thousands and demanding money from their clients who save hard to go on holiday and not only flights being delayed, but companies ripping of people with their compensation. How do we put a stop to these people? And why are they still allowed to run a business like this please, please help
    • Tyzap
    • By Tyzap 16th Feb 18, 6:32 PM
    • 2,110 Posts
    • 895 Thanks
    Tyzap
    please help
    Originally posted by Donna21970
    Hi Donna,

    People on this forum can help with flight delay advice but it sounds like you may need legal advice. I know nothing about the company you have used.

    What I can say is that the flight delay assistance companies are unregulated and irregularities do crop up from time to time. This wouldn't be the first time. When they do it's very difficult to do anything about it.

    For the future, it would be more secure to use a regulated flight delay solicitor, who would not be able to act in the way your company has. There are not many specialists around but you will find find them with a simple search.

    Good luck.
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
    • emmahassall88
    • By emmahassall88 31st May 18, 11:43 AM
    • 1 Posts
    • 0 Thanks
    emmahassall88
    I am in exactly the same position now - with them charging me for a service they haven't provided. Was anything resolved on your matter?
    Thanks in advance
    • LadyDee
    • By LadyDee 1st Jun 18, 5:41 AM
    • 3,916 Posts
    • 4,225 Thanks
    LadyDee
    I am in exactly the same position now - with them charging me for a service they haven't provided. Was anything resolved on your matter?
    Thanks in advance
    Originally posted by emmahassall88
    Post your own question on the Consumer Rights Board. https://forums.moneysavingexpert.com/forumdisplay.php?f=173

    This thread is over a year old and the OP never bothered to let people know how she got on after asking for their advice.
    • photome
    • By photome 1st Jun 18, 6:49 AM
    • 14,311 Posts
    • 9,805 Thanks
    photome
    2 people on this old thread have asked for advice and never returned with an outcome...so rude


    hopefully Emma will post in the right forum and keep updating
    • JAM2018
    • By JAM2018 27th Aug 18, 7:07 PM
    • 109 Posts
    • 23 Thanks
    JAM2018
    The Guardian published a story by Anna Tims in August 2017 on Flight Delay Claim Team.

    12 months later they seem to be carrying on in just the same manner.

    I have been in contact with the CAB, who are going to report FCDT to Trading Standards.

    If enough people complain perhaps something will be done.
    • JPears
    • By JPears 27th Aug 18, 7:48 PM
    • 4,827 Posts
    • 1,306 Thanks
    JPears
    If you are affected, clearly they are out to make money by unfavorable/hidden terms and conditions, without seemingly recovering compensation for their clients/victims.
    If they ever progress it to court (unlikely given the above circumstances) just put in a counterclaim for damages breach of contract etc.
    Same if they try to put an adverse mark on your credit file. Sue.
    Compensation claims are hard enough without the wideboys and cowboys.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • Charliea1234
    • By Charliea1234 3rd Sep 18, 9:50 PM
    • 1 Posts
    • 0 Thanks
    Charliea1234
    Flight Delay Compensation Team
    Having read this thread thoroughly and carried out some more research I can confirm that FDCT continues with its shady practices - in order to make an enquiry you have to place an "electronic signature" on the site which, in the small print, constitutes acceptance of their terms and conditions. I initially did not believe I had signed anything and contested their invoices on that basis but having just processed a mock claim, I assume I did insert the squiggle they are claiming is my signature.

    In my case, I soon worked out that my flight (because of the operating airline) did not qualify for compensation and so I did not pursue any further or respond to any of their subsequent emails. I have just recently received a succession of escalating invoices for a "services fee" plus various other charges (such as the cost of sending me chaser emails) even though they have undertaken no work on my behalf.

    Having looked online here and on various review sites, as well as reading Anna Sims article in the Guardian from a year ago, I can see this is their standard practice and it does not look like they back off.

    I have written to CAB and asked for assistance but I would guess my options are :

    - pay up just to get them off my back but that galls me
    - continue to email and call them, although it does not seem like they take any notice
    - call their bluff, even as far as going to court, but I have no idea who would win (they have not delivered a service, as far as I can tell, and their website consistently refers to no win, no fee)

    Views ???

    Charlie
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