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  • lionheart54
    Etihad flight cancellation
    Hi, can someone point me in the right direction for making claims against Etihad. As it is a non-EU airline and my flight was from a non EU airport to a non-EU destinations; what are my rights and which authority can I approach for a complaint if Etihad in uncooperative? Many thanks for any hints or tips.
    • Caz3121
    • By Caz3121 22nd Jun 13, 4:14 PM
    • 12,451 Posts
    • 8,113 Thanks
    Caz3121
    Hi, can someone point me in the right direction for making claims against Etihad. As it is a non-EU airline and my flight was from a non EU airport to a non-EU destinations; what are my rights and which authority can I approach for a complaint if Etihad in uncooperative? Many thanks for any hints or tips.
    Originally posted by lionheart54
    Your flight would have needed to have been departing from an EU airport for the EU compensation to apply.
    Nothing can be claimed for a non-EU departure on an non-EU airline apart from possibly from your travel insurance
  • pleb50
    confused
    i need some advice ,just came back of my holiday,day before due back checked my e mails had one from ba saying flight cancelled sorry for inconvenience!managed to get things sorted after a panic,i am now trying to claim expenses i incurred,can i clain any compensation for inconvenience of flying as we had to fly from one airport to another to then get a flight home to heathrow,and we were meant to be at Gatwick,also lost a days wages no one seems to want to help on that ,its not my fault we couldnt go to work,just need some advice on how i stand
    • Vauban
    • By Vauban 22nd Jun 13, 4:57 PM
    • 4,729 Posts
    • 2,094 Thanks
    Vauban
    i need some advice ,just came back of my holiday,day before due back checked my e mails had one from ba saying flight cancelled sorry for inconvenience!managed to get things sorted after a panic,i am now trying to claim expenses i incurred,can i clain any compensation for inconvenience of flying as we had to fly from one airport to another to then get a flight home to heathrow,and we were meant to be at Gatwick,also lost a days wages no one seems to want to help on that ,its not my fault we couldnt go to work,just need some advice on how i stand
    Originally posted by pleb50
    Depends why the flight was cancelled - but if it wasn't for "extraordinary circumstances" you are likely due a fixed aount of compensation - from 250 up to 600 euros per person, depending on how far you flight was. Go onto their website - I think you can make a claim electronically. FAQs on page one of the thread have the detailed background, but BA seem to be one of the few airlines paying up without being silly - so give it a try.
    • neilsedaka
    • By neilsedaka 1st Aug 13, 12:59 PM
    • 356 Posts
    • 108 Thanks
    neilsedaka
    I made a claim on Qantas for a delayed flight. They confirmed that my wife and I were entitled to compensation of 600 euros each, a total of 1200 euros. They said that they would have to pay me in Australian dollars (AUD), not Euros, and pay me via my credit card, which was fine because I get an excellent exchange rate AUD to GBP on my Halifax Clarity credit card. So far so good.

    I received AUD$1597 on 1st July 2013 which was 6.47% less than the AUD$1707.47 I was expecting based on the exchange rate on xe.com of 1.42289 AUD to the euro on that day of receipt.

    On querying this anomaly Qantas first of all said they used the exchange rate showing on their computer on 1st July 2013. Then they changed their minds and said they used the exchange rate as of the date of the flight 11th February 2012.

    My question is, what date is the EU compensation based on? Is it the date of the flight or the date that compensation was made?

    If there is no set date in the compensation rules, can the airline decide for themselves which date to use regarding currency conversion?
  • tilla tech
    non eu airline denied boarding
    Hi
    I need some advice from the forum regulars. Can a combination of finnair v Lassooy and folkers v Air France ruling be used on this scenario :

    Non eu airline flies from uk to non eu destination final destination. There is a connecting flight at a non eu airport where the flight from uk arrived 30mins late but there is overbooking on this connecting flight so denied boarding has happened , next connecting flight is over four hours late so arrival at final destination is 4 hours late.

    All flights are with same non eu airline.

    Many Thanks
    • Vauban
    • By Vauban 14th Aug 13, 5:10 PM
    • 4,729 Posts
    • 2,094 Thanks
    Vauban
    Hi
    I need some advice from the forum regulars. Can a combination of finnair v Lassooy and folkers v Air France ruling be used on this scenario :

    Non eu airline flies from uk to non eu destination final destination. There is a connecting flight at a non eu airport where the flight from uk arrived 30mins late but there is overbooking on this connecting flight so denied boarding has happened , next connecting flight is over four hours late so arrival at final destination is 4 hours late.

    All flights are with same non eu airline.

    Many Thanks
    Originally posted by tilla tech
    If it was a ticket booked through to the final destination, I think you have a strong case.
  • mazcaz
    could i make a claim
    Hi all

    I was on a flight from LHR to ATQ back in 2010. I was on a Air India flight.

    It was a return ticket booked through a travel agent.

    The flight to ATQ was okay, only delayed by a hour or so. Three weeks later on the return flight i had a delay at ATQ for over 19 hour on route to LHR.

    So leaving the EU was okay, but returning was a big delay. With Air India not being a EU airline, and the delay not happening from the EU,

    Can i still make a claim.

    Thanks
    • CobyBenson
    • By CobyBenson 22nd Aug 13, 1:25 PM
    • 188 Posts
    • 136 Thanks
    CobyBenson
    Hi all

    I was on a flight from LHR to ATQ back in 2010. I was on a Air India flight.

    It was a return ticket booked through a travel agent.

    The flight to ATQ was okay, only delayed by a hour or so. Three weeks later on the return flight i had a delay at ATQ for over 19 hour on route to LHR.

    So leaving the EU was okay, but returning was a big delay. With Air India not being a EU airline, and the delay not happening from the EU,

    Can i still make a claim.

    Thanks
    Originally posted by mazcaz
    Nope, sorry.
  • jezza67
    compensation for being bumped
    Hi

    We flew home from Bangkok last year with BA and were told that the flight was over sold. They were looking for volunteers and we agreed.

    They put us up in a hotel, compensated us 250 each and putuus on the same flight 24 hours later.

    Are we entitled to claim extra compensation as the amount they offered uswwas below the guideline amount.

    Thanks
    • CobyBenson
    • By CobyBenson 4th Sep 13, 2:06 PM
    • 188 Posts
    • 136 Thanks
    CobyBenson
    No, not if you volunteered to give up your seat.
    • Caz3121
    • By Caz3121 4th Sep 13, 5:00 PM
    • 12,451 Posts
    • 8,113 Thanks
    Caz3121
    you should have said 'no', they may have increased the offer or more likely someone else would have volunteered for the offered amount
    If you were involuntarily bumped then the quoted figures would apply
  • Marlon69
    US Airways
    I made a claim against US Airways for a severely-delayed flight in 2011 from Manchester to Greenville SC. The airline initially offered $200 for myself and my wife in e-travel vouchers (with US Airways!), which I of course rejected. After a couple of other unhelpful responses I sent all the details to the CAA for appraisal. They came back to me on 9th August informing me that my claim does fall within the scope of Regulation EC261/2004 and recent EU case law, and that they had referred the complaint back to US Airways for re-assessment, and as a result were unable to enter into further correspondence on the issue at this stage as my complaint is now with the airline for reassessment.. Since then I have heard nothing from US Airways.

    What is my next step, and if I go down the "no win, no fee" route, what sort of "fee" can I expect to pay?
    • Vauban
    • By Vauban 6th Sep 13, 5:37 PM
    • 4,729 Posts
    • 2,094 Thanks
    Vauban
    I made a claim against US Airways for a severely-delayed flight in 2011 from Manchester to Greenville SC. The airline initially offered $200 for myself and my wife in e-travel vouchers (with US Airways!), which I of course rejected. After a couple of other unhelpful responses I sent all the details to the CAA for appraisal. They came back to me on 9th August informing me that my claim does fall within the scope of Regulation EC261/2004 and recent EU case law, and that they had referred the complaint back to US Airways for re-assessment, and as a result were unable to enter into further correspondence on the issue at this stage as my complaint is now with the airline for reassessment.. Since then I have heard nothing from US Airways.

    What is my next step, and if I go down the "no win, no fee" route, what sort of "fee" can I expect to pay?
    Originally posted by Marlon69
    I wouldn't be surprised that AA are ignoring the CAA. They have no power of enforcement. You will need to initiate legal action, either yourself or through a NWNF company. The latter will take about 30% of your award.
  • Messa
    Hi

    We flew home from Bangkok last year with BA and were told that the flight was over sold. They were looking for volunteers and we agreed.

    They put us up in a hotel, compensated us 250 each and putuus on the same flight 24 hours later.

    Are we entitled to claim extra compensation as the amount they offered uswwas below the guideline amount.

    Thanks
    Originally posted by jezza67
    For comparison we were bumped off an Emirates flight 2 weeks ago from Dubai to Manchester, we were taken by limo to a hotel where we had two rooms with free food and drinks until the next flight 12 hours later, but we also received four free return ticket vouchers to Dubai to be used within 12 months. I think this was because we said no originally when asked to drop to the next flight.
    • Vauban
    • By Vauban 9th Sep 13, 10:44 PM
    • 4,729 Posts
    • 2,094 Thanks
    Vauban
    For comparison we were bumped off an Emirates flight 2 weeks ago from Dubai to Manchester, we were taken by limo to a hotel where we had two rooms with free food and drinks until the next flight 12 hours later, but we also received four free return ticket vouchers to Dubai to be used within 12 months. I think this was because we said no originally when asked to drop to the next flight.
    Originally posted by Messa
    Now that's customer service!

    And Jezza you're a cheeky wotsit!
  • Mmamunn
    What can i do?
    Hi all,

    Just after some advice.

    I landed in maldives over three hours late. My emirates flight from gatwick was delayed by an hour due to "operational reasons" resulted in missing my connecting flight. Emirates gave me 15k skywards points which was just about enough for me to buy a pen from the emirates online shop. I wrote back to express my discontent but they didn't change their stance.

    What can i do?

    Thanks in advance.

    Shah
    • richardw
    • By richardw 25th Sep 13, 7:40 PM
    • 19,061 Posts
    • 8,044 Thanks
    richardw
    http://forums.moneysavingexpert.com/showthread.php?t=4421185
    Posts are not advice and must not be relied upon.
  • wattage05
    Honeymoon flight re-scheduled not delayed
    My honeymoon flight is from Manchester - Singapore - Bali.

    The stop over in Singapore was 2 hours but I've just been told that the stop over has just been changed to 10 hours. This mean we arrive in Bali at 10pm rather than 2pm, reducing our honeymoon by half a day.

    Whilst Singapore is an amazing airport and there's plenty to do, there's a reason we picked Bali instead of Singapore airport.

    Does this come under the compensation for delay ruling? If so, do we take this up with Singapore airlines even though we booked through Trailfinders.

    Any help is appreciated. (We leave in 6 days and we have just been told about this today. Not what we needed with 4 days before our wedding).
    • Moto2
    • By Moto2 1st Oct 13, 3:29 PM
    • 2,173 Posts
    • 1,963 Thanks
    Moto2
    Take a little time to see Singapore

    http://www.changiairport.com/at-changi/leisure-indulgences/free-singapore-tour
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