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    • Dr Watson
    • By Dr Watson 3rd Sep 19, 7:32 PM
    • 446 Posts
    • 218 Thanks
    Dr Watson
    user771,
    As JP states there should be no reason why you cant halt your claim in the Irish courts and yes a small fee may be payable for this. Speak to the court and ask them if this is possible.
    Also, check to see if you can legally start the claim again using ESCP. A friend of ours who used to post on here always advised on avoiding the Irish courts as they 'were not your friend' and, to use the ESCP to avoid them.
    If RA didn't have the clause in their T's and C's when you made your booking about only using Irish Courts for litigation, then do (if you can) use your nearest UK court that is up to speed with ESCP.
    If RA still had the clause, and I'd expect that they would have, then follow the advice as given in my post 3083.
    Yes, people have followed this and claims have been able to progress using this route.
    Good luck and keep going.
    Successfully sued Ryanair in 2013/14...and have been 'helping' litigants since then.

    Current known score:-
    Dr Watson 35 - 0 Ryanair / Ince and Co

    Go to post 622 on the Ryanair thread to read how to sue them safely.
    • user771
    • By user771 3rd Sep 19, 9:41 PM
    • 4 Posts
    • 0 Thanks
    user771
    Thank you for your answers. It's been already confirmed by the court admin that there are no fees in addition to the 25 euros that I already paid. I live in The Netherlands but this shouldn't make much difference. Our flight was cancelled with 1 day notice due to a strike at the destination airport.

    I suppose I can just ask Ryanair what the Terms and Conditions were back then as I found no way to get to a previous version.
    • JPears
    • By JPears 4th Sep 19, 8:56 AM
    • 4,827 Posts
    • 1,306 Thanks
    JPears
    I wouldn't bother trying to get previous T&Cs - RA wil have to rpovide this should it actualy go to court.

    Presumably you have a similar small claims court system in the Netherlands?
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • user771
    • By user771 5th Sep 19, 7:34 PM
    • 4 Posts
    • 0 Thanks
    user771
    We do have a small claims here as well, but the flight was from Spain to Belgium, I'm not sure if there a dutch Ryanair subsidiary and if the T&C says I need to take them to court in Ireland then all this doesn't matter anyway.
    • JPears
    • By JPears 6th Sep 19, 11:15 AM
    • 4,827 Posts
    • 1,306 Thanks
    JPears
    Had Ryanair submited any defence to the Irish court?
    The whole point of th ESCP is that it alows you to make a claim anywhere within the EU. Suggest you read DR Watsons link back up the page.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • Dr Watson
    • By Dr Watson 6th Sep 19, 2:40 PM
    • 446 Posts
    • 218 Thanks
    Dr Watson
    We do have a small claims here as well, but the flight was from Spain to Belgium, I'm not sure if there a dutch Ryanair subsidiary and if the T&C says I need to take them to court in Ireland then all this doesn't matter anyway.
    Originally posted by user771
    user771,
    First hurdle you need to overcome is whether or not RA had within their T's and C's the term that claims against them can only be brought within an Irish court.
    I suspect this would have been the case, find out your original booking and see if you can unearth this. If not I believe there are tools where you can ' wind back' the internet to a given date to see what was displayed on any given website but I'm not au fait with this, maybe others on here can help?

    If the restriction is in place, choose an Irish court that is up to speed with ESCP and on your ESCP Form 'A' state that this court is within the domicile of the defendant.

    If the restriction was not in place, choose a Dutch court that is up to speed with ESCP and on your ESCP Form 'A' state that this is within the domicile of the appelant.

    Either way this satisfies the criteria for the ESCP which is designed exactly for this type of cross border claim within the EU.

    Good luck and keep going.
    Successfully sued Ryanair in 2013/14...and have been 'helping' litigants since then.

    Current known score:-
    Dr Watson 35 - 0 Ryanair / Ince and Co

    Go to post 622 on the Ryanair thread to read how to sue them safely.
    • user771
    • By user771 7th Sep 19, 10:34 AM
    • 4 Posts
    • 0 Thanks
    user771
    Had Ryanair submited any defence to the Irish court?
    The whole point of th ESCP is that it alows you to make a claim anywhere within the EU. Suggest you read DR Watsons link back up the page.
    Originally posted by JPears
    Their position is that they have no records of my call and that I hadn't given them a chance to re-route us. They also submitted evidence that there were enough seats on the flight next day at the time of boarding. I did call (phone log shows a 7 minute call) and I have a witness (my wife - not sure if that counts?) and at the time of the call the earliest flight the agent offered was 5 days later which I didn't accept. Their website offered the same as well, nothing earlier, even though they have multiple flights per day on this route. The flight I booked was on the next day, had they offered a Ryanair flight on the same day I definitely would have taken it. I'm not a fool to spend 1200 euros knowing in advance that it's going to be a fight to get this money back from Ryanair (or anyone else for that matter).

    user771,
    First hurdle you need to overcome is whether or not RA had within their T's and C's the term that claims against them can only be brought within an Irish court.
    I suspect this would have been the case, find out your original booking and see if you can unearth this. If not I believe there are tools where you can ' wind back' the internet to a given date to see what was displayed on any given website but I'm not au fait with this, maybe others on here can help?

    If the restriction is in place, choose an Irish court that is up to speed with ESCP and on your ESCP Form 'A' state that this court is within the domicile of the defendant.

    If the restriction was not in place, choose a Dutch court that is up to speed with ESCP and on your ESCP Form 'A' state that this is within the domicile of the appelant.

    Either way this satisfies the criteria for the ESCP which is designed exactly for this type of cross border claim within the EU.

    Good luck and keep going.
    Originally posted by Dr Watson
    I already checked the wayback machine on archive.org, but couldn't find the old Terms and Conditions. Does it make a difference from my perspective if I choose an Irish court? I don't speak Dutch anyway... A page on citizensinformation.ie about the ESCP procedure (I'm not allowed to post links as a new user) says that oral hearings are done by a teleconference, if this is not the case and the arguments in post 3083 don't work either, I can withdraw again and restart at a Dutch court.
    • Dr Watson
    • By Dr Watson 7th Sep 19, 12:28 PM
    • 446 Posts
    • 218 Thanks
    Dr Watson

    I already checked the wayback machine on archive.org, but couldn't find the old Terms and Conditions. Does it make a difference from my perspective if I choose an Irish court? I don't speak Dutch anyway... A page on citizensinformation.ie about the ESCP procedure (I'm not allowed to post links as a new user) says that oral hearings are done by a teleconference, if this is not the case and the arguments in post 3083 don't work either, I can withdraw again and restart at a Dutch court.
    Originally posted by user771
    user771,
    The only difference it could make is where you potentially may have to attend to an oral hearing should the judge use their reserved right to ask for one.
    As I have said, you can ask for a written hearing when you submit your Form "A' and I'd advise on this for anybody who doesn't fancy an oral hearing. But this doesn't mean that this is automatically granted. If the T And C's at your time of booking don't stipulate the Irish Court condition for litigants, I'd be using my nearest Dutch court that is up to speed with ESCP.
    Good luck and keep going.
    Successfully sued Ryanair in 2013/14...and have been 'helping' litigants since then.

    Current known score:-
    Dr Watson 35 - 0 Ryanair / Ince and Co

    Go to post 622 on the Ryanair thread to read how to sue them safely.
    • denz1968
    • By denz1968 16th Sep 19, 2:49 PM
    • 73 Posts
    • 19 Thanks
    denz1968
    Hi there,

    Hope someone can guide me please.

    We were on a RA flight out of Stansted to Malaga on 1st September. Departure time was supposed to be 7:25am
    We boarded and was told bad news of delays due to French air traffic computer issue.
    We eventually departed at 10:29 and arrived in Malaga (doors open) at 13:59. Scheduled arrival time being 11:20

    So I am under the three hour window for compensation. However Ryanair did not offer us drinks etc at all in the three hours and four minutes we were late departing despite their website saying they would offer this.

    Do I have a case for anything

    Thanks
    • Caz3121
    • By Caz3121 16th Sep 19, 3:11 PM
    • 12,462 Posts
    • 8,114 Thanks
    Caz3121
    So I am under the three hour window for compensation. However Ryanair did not offer us drinks etc at all in the three hours and four minutes we were late departing despite their website saying they would offer this.
    Originally posted by denz1968
    if you purchased refreshments during the delay then submit copies of the receipts for reimbursement under duty of care. There is a link on their website
    • denz1968
    • By denz1968 16th Sep 19, 7:26 PM
    • 73 Posts
    • 19 Thanks
    denz1968
    if you purchased refreshments during the delay then submit copies of the receipts for reimbursement under duty of care. There is a link on their website
    Originally posted by Caz3121
    Thanks Caz,
    I haven't got receipts, we were on the aircraft
    • Drivad
    • By Drivad 18th Sep 19, 12:41 PM
    • 5 Posts
    • 0 Thanks
    Drivad
    Ryanair system outage 14th September
    Hi,

    I flew from Marrakech to London Luton with Ryanair on Saturday 14th September. We tried to check in online on the morning of the 14th (before Ryanair’s online check in window closed) and were greeted by a system error and a message saying to check in at the airport. We arrived at the check-in desk to be told that we’d have to pay £55 each to check in!

    We landed to find on social media that there had been a system outage and that numerous people were affected by this issue. I’ve reached out to Ryanair and their final position is that we should have checked in sooner – we had 48 hours to check-in and, despite the system being down on the morning of the flight, we should have foreseen this and checked in before the unscheduled outage.

    This is nonsense, right? I’ve been looking into rules and regulations and can’t find anything about this anywhere but surely if Ryanair offer a window for online check-in (from 48 hours to 2 hours before the flight), they must be legally obliged to facilitate online check-in during this time?

    I don’t know if anyone else has raised this and I don’t know if you can help but any news on this would be appreciated.
    • JPears
    • By JPears 18th Sep 19, 1:04 PM
    • 4,827 Posts
    • 1,306 Thanks
    JPears
    Usual BS from RA. RAs system at fault, not you.
    Did RA provide you with a crystal ball to predict their system outage?


    Have you tried to claim these "expenses" online using the additional expenses webform?
    Contact the CAA. They are pretty useles but may be aware of the problems that RA are causing.

    Perhaps time to find Dr Watson's excellent notes on the ESCP court action.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • Nurselayer
    • By Nurselayer 1st Oct 19, 11:41 AM
    • 80 Posts
    • 19 Thanks
    Nurselayer
    Hi folks, back in December we were flying Ryanair from Frankfurt to Stanstead. Now, there was some snow in Frankfurt but other flights from there were flying back to London - BA in particular were continuing to fly.

    Ryanair shipped us off to Frankfurt Hahn airport and flew us back from there - we had incurred a significant delay. We wrote to them and asked them to provide us with compensation under the EU scheme. Below is their reply - what do we do next?

    "I sincerely regret the delay of your flight FR1546 from Frankfurt to London Stansted on
    the 03/12/2017, which was due a previous weather diversion caused by adverse weather
    conditions which created a knock on effect to the daily schedule of the aircraft.
    On the day of your flight delay you received an email message advising you how to avail
    of free call credit. This credit was issued in accordance with our obligations under Article
    9(2) EU261/2004 in order to assist you in making any necessary calls due to the
    unfortunate delay of your flight.
    Our handling agents at Frankfurt Airport have confirmed that assistance was provided
    along with EU261 notice.
    As this delay was unexpected and therefore outside Ryanair’s control I regret to advise
    that no monetary compensation is due under EU Regulation 261/2004.
    However, if you incurred any additional reasonable expenses during the delay, then
    please submit your receipts as well as your bank details by copying and pasting the
    following into your internet browser
    https://complainttracker.ryanair.com

    I trust that the above has been of assistance."

    Thanks in advance for all your help.
    Originally posted by Nurselayer
    It was a long time ago but we did get this settled in the end. We used a company called MyFlightDelayed.com They took it to ADR and in the end it was ruled that Ryanair needed to pay us £440. MyFlightDelayed took £150 of that but we still ended up with more than we would have if we'd have tried to do it ourselves, simply because I think we'd have given up. It took 14 months so it was a long process, but we won in the end.
    • Paul Eddison
    • By Paul Eddison 10th Oct 19, 12:48 PM
    • 1 Posts
    • 0 Thanks
    Paul Eddison
    Does anyone have any news regarding the delayed flight from Leeds Saturday 28th September which took of on Sunday morning 29th as my claim for compensation has been rejected.
    • Justice13075
    • By Justice13075 10th Oct 19, 2:46 PM
    • 1,853 Posts
    • 609 Thanks
    Justice13075
    Post your flight details and we will take a look
    • gilliemay007
    • By gilliemay007 11th Oct 19, 11:25 AM
    • 1 Posts
    • 0 Thanks
    gilliemay007
    Ryanair delay 28.09.19
    Due to fly Leeds Bradford to Lanzarote 18.55 28th September, boarded and then sat on plane for over 2 hours with no Aircon. We were told they were having problems opening the baggage doors as the load had shifted and they still had to unload the previous flight luggage, then told we were waiting for the wind to change direction (we were told later there was no wind), then told we were waiting for a slot to take off before finally been told it was too late to take off as the airport at Lanzarote would be closed. So off we all get which by now was nearly 10pm, told by swiss air that no hotels available so an hour taxi ride, home at 23.00, set back off at 03.00am as our flight was now due to leave at 6.30am. After sitting for enougher 2 hours we all had to get off and identify our luggage as they had failed to check it in. We eventually took of at approx 9am on 29th September.
    I completed a ryanair claim form and received a reply 'I regret the delay of your flight FR2048 from Leeds Bradford - LBA to Lanzarote - ACE on the 28/09/2019, which was due to adverse weather conditions (strong winds) on a previous sector.
    As this delay was unexpected we wish to inform you that no compensation is due under EU261/2004 as this was caused due to extraordinary circumstances beyond Ryanair's control.
    My arguement was that we were delayed due to a macanical fault not adverse weather'
    Where do I go from here, would be interested if anyone else was on that flight who can confirm what the captain said
    • JPears
    • By JPears 11th Oct 19, 12:27 PM
    • 4,827 Posts
    • 1,306 Thanks
    JPears
    Looks like RA are giving you the brush off in the hope you will go away.
    Having found this forum, hopefully you won't.
    Send Ryanair a further letter pointing out the dealy was almost entirely due to the mechanical issue, not wather and give them 14 days to pay, marked as an NBA.
    Then make a complaint to CAA (RA are no longer subscribed to an ADR) and start reading the Dr Watson's excellent prescription on taking RA to court via the ESCP.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • hacketta
    • By hacketta 26th Oct 19, 1:54 AM
    • 13 Posts
    • 3 Thanks
    hacketta
    WARNING - do not use flight-delayed.co.uk
    I had a cancelled Ryanair flight (was cancelled whilst we were on the steps waiting to board!)..

    Stansted..nightmare..no flights available

    Luckily was only a weekend away with my mum so we just got a cab home. Felt really sorry for the families who had kids with them who were off on their yearly hol and had week/s worth of accommodation booked

    I got on the refund case immediately and requested a full refund from ryanair but in a week had no response so turned to claim website www.flight-delayed.co.uk

    I mistakenly signed a waiver for my claim and have a year later recieved a letter from Debt Collectors based in Amsterdam requesting their cut of my claim... even though i never received any money back from www.flight-delayed.co.uk !!

    The flights were a total of £300 which i did get back from Ryanair 2 weeks later with no communications or apology. No refund for taxi though

    The letter (to my home address is below) and my subsequent emails..

    Dear XXXX

    Thank you for your reply.
    Our client has contacted you several times in order to receive the payment for the invoice they have sent.
    However, since no payment has been made, our client has put this file into our hands for immediate collection.

    I understand that you are shocked receiving such a letter, but it is important for you to know that it is in our interest to achieve the best result for all parties. If we can close this file amicable then our client will not continue chasing this debt via a Legal procedure. I assume that is your wish as well.

    After receiving the total amount of € 261,00 we are able to close this file. We can discuss a payment plan if required, please let me know if that is needed.

    Looking forward to your reply,
    __________________________________________________ __________________________
    Best regards, Saludos cordiales, Met vriendelijke groet, Mit freundlichen Grüßen,
    Jeroen van den Heuvel
    International Debt Collector

    CMC Worldwide B.V. | International Credit Management Specialist
    T: +31 (0)85 130 54 35 (NL) | T: +32 (0)38 08 03 78 (BE)| Skype: cmc worldwide
    Visit us at www.cmcww.com


    Van: XXXXXX
    Verzonden: donderdag 1 augustus 2019 00:08
    Aan: Collect | CMC Worldwide <collect@cmcww.com>; info@flightdelayed.com
    Onderwerp: Ref: XXXXXX

    Dear Sirs

    I am writing in response to letter attached dated 22nd July 2019.

    I was shocked and quite dismayed to receive the letter demanding immediate payment when I have had absolutely zero correspondence with ‘flight-delayed.co.uk’ since early November last year in which I did not pursue a claim and nor was I paid out for any delayed flight with their services.

    This is the first ‘demand’ for payment and I have no idea what it is for. Not only that but in the final paragraph you state that if payment is not received a claim will be made for reimbursement of interest charges.

    I have contacted ABTA and the Financial Ombudsman regarding your demand for payment as I am simply shocked that a final demand can be made with no warning, no reasoning and quite simply with no bearing.

    I feel sorry for the clients that you have written to and scared and intimidated by your letter have simply paid because of your bullying tactics.

    I look forward to hearing from you on the matter. Please going forward ensure all contact is via email and not post. If required please send encrypted and phone with a password - number below

    Thanks in advance
    Kind regards
    • thomsonambra
    • By thomsonambra 4th Nov 19, 6:00 PM
    • 1 Posts
    • 0 Thanks
    thomsonambra
    Can anyone help me please? I was on flight FR9015 from BCN to stansted on the 23rd oct It was delayed by 6 hours. Im trying to claim compensation via the Ryanair site on the form called EU261. Im filling in all the relevant details and then the re capture part but the page won't go on to page 2 so I can continue. I have live chatted with Ryanair to ask what to do and they gave me a link to fill in to tell them I cant continue filling the original form in and they will respond to that in 7 days! What am I getting wrong? its so frustrating
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