Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • Flora23
    • By Flora23 11th Jul 19, 9:42 PM
    • 4Posts
    • 0Thanks
    Flora23
    Astronomical Thames Water Bill HELP
    • #1
    • 11th Jul 19, 9:42 PM
    Astronomical Thames Water Bill HELP 11th Jul 19 at 9:42 PM
    Hi everyone,

    I live in a 4 bedroom semi-detached house with just my husband. We usually pay about £24 per month for our water bill and we have a water meter which isnít newly installed. We just had a phone call today saying we owe them nearly £2000 for a 6 month period Jul 2018- Jan this year claiming we have used about 630m3 of water! There is no way we can have used this amount. However because when I have taken the meter reading today and the usage has been normal for the 6 months from this jan to this July they wonít send out anyone to investigate ( for info our usage in the last 6 months has been about 70m3). We cannot figure this out, if there was a leak it wouldnít have corrected itself.

    Has anyone else had anything similar happen?

    They want to put up our direct debit to 350/month!!

    Any advice?

    Thanks
Page 1
    • Green hopeful
    • By Green hopeful 11th Jul 19, 11:36 PM
    • 105 Posts
    • 195 Thanks
    Green hopeful
    • #2
    • 11th Jul 19, 11:36 PM
    • #2
    • 11th Jul 19, 11:36 PM
    Telephone and provide an updated meter reading. Might be the bill is an estimate.
    • matelodave
    • By matelodave 12th Jul 19, 7:59 AM
    • 4,729 Posts
    • 3,051 Thanks
    matelodave
    • #3
    • 12th Jul 19, 7:59 AM
    • #3
    • 12th Jul 19, 7:59 AM
    Have you checked your bills against meter readings - if so you should be able to see if the bills actually reflect the readings and if there really was a massive jump.

    Did you not suspect that summat was wrong when you got a bill with a much higher reading and check the meter. Go back over your bills to see if the readings are consistent.

    Have you been checking the bills and ensuring that they do actually reflect your consumption or have they been estimates and they've now caught up.
    Last edited by matelodave; 12-07-2019 at 8:03 AM.
    Never under estimate the power of stupid people in large numbers
    • Flora23
    • By Flora23 12th Jul 19, 8:25 AM
    • 4 Posts
    • 0 Thanks
    Flora23
    • #4
    • 12th Jul 19, 8:25 AM
    • #4
    • 12th Jul 19, 8:25 AM
    Hi,

    As i said I provided an updated meter reading yesterday ...
    Meter reading in jul 18 was 3570, in jan 19 was 4202, yesterday was 4271, thatís all I have and clearly you can see the huge jump in the 6 months jul-jan 19
    • Cardew
    • By Cardew 12th Jul 19, 7:02 PM
    • 27,995 Posts
    • 13,846 Thanks
    Cardew
    • #5
    • 12th Jul 19, 7:02 PM
    • #5
    • 12th Jul 19, 7:02 PM
    Hi,

    As i said I provided an updated meter reading yesterday ...
    Meter reading in jul 18 was 3570, in jan 19 was 4202, yesterday was 4271, thatís all I have and clearly you can see the huge jump in the 6 months jul-jan 19
    Originally posted by Flora23

    Presumably the Jul 18 reading was estimated??


    Were previous readings Estimated?
    • Flora23
    • By Flora23 12th Jul 19, 8:55 PM
    • 4 Posts
    • 0 Thanks
    Flora23
    • #6
    • 12th Jul 19, 8:55 PM
    • #6
    • 12th Jul 19, 8:55 PM
    No it was an actual reading as far as i know?
    • Uxb1
    • By Uxb1 12th Jul 19, 10:19 PM
    • 303 Posts
    • 411 Thanks
    Uxb1
    • #7
    • 12th Jul 19, 10:19 PM
    • #7
    • 12th Jul 19, 10:19 PM
    For an example of a Thames Water bill it is listed as "type of reading" and underneath is says in my case "Actual" and then on the right the reading value in m3.
    • dogshome
    • By dogshome 13th Jul 19, 6:51 AM
    • 3,284 Posts
    • 1,716 Thanks
    dogshome
    • #8
    • 13th Jul 19, 6:51 AM
    • #8
    • 13th Jul 19, 6:51 AM
    Best bet is to get a photo on a digital camera, download it to your computer and send it to TW - Such a photo has the date and time it was taken buried in it
    • Cardew
    • By Cardew 13th Jul 19, 6:52 AM
    • 27,995 Posts
    • 13,846 Thanks
    Cardew
    • #9
    • 13th Jul 19, 6:52 AM
    • #9
    • 13th Jul 19, 6:52 AM
    No it was an actual reading as far as i know?
    Originally posted by Flora23

    You need to find out for certain; an estimated reading is the most plausible explanation.
    • Flora23
    • By Flora23 13th Jul 19, 11:12 AM
    • 4 Posts
    • 0 Thanks
    Flora23
    Ive just checked on the bill and they were actual readings.

    actual reading jul 18 = 3570
    Actual reading jan 19 = 4202

    Therefore saying weíve used 632m3 of water which is ridiculous.

    the last 6 months is 69m3 from actual readings
    • Cardew
    • By Cardew 13th Jul 19, 5:16 PM
    • 27,995 Posts
    • 13,846 Thanks
    Cardew
    Contact the Consumer Council for Water for their help.


    https://www.ccwater.org.uk/
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

218Posts Today

2,393Users online

Martin's Twitter