Graffiti in Bank

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  • KJSmith
    KJSmith Posts: 152 Forumite
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    What email address did you send you feedback to?
  • Flobberchops
    Flobberchops Posts: 1,279 Forumite
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    Outsider_83 wrote: »
    I believe my "complaint" was not upheld as talking to the bank nobody remembered me mentioning it. It was a little point scoring from Halifax and a but unnecessary.

    That really shouldn't matter; a complaint can be submitted in a variety of ways, not just face to face. The email recipient should have counted that message as the first point of contact and proceeded from there. The response you got was undoubtedly unprofessional. Whether you think it's worth following up with a complaint about that, or if you'll just remember it next time Halifax asks you to buy a service or product, is up to you.
    : )
  • tenchy
    tenchy Posts: 486 Forumite
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    What precisely did the graffiti say? Just curious. I'm not saying it's the case here, but these days people are offended by the slightest thing.
  • Cotta
    Cotta Posts: 3,667 Forumite
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    To be fair you did not make the above point explicit and my original answer no longer stands. I think the investigating officer should perhaps be questioned.
  • Outsider_83
    Outsider_83 Posts: 166 Forumite
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    They sent out a letter from lovely letter today advising my complaint was not upheld.
  • Cotta
    Cotta Posts: 3,667 Forumite
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    Case closed then.
  • Westie983
    Westie983 Posts: 5,213 Ambassador
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    I have moved this to your existing thread you have created, as it is the same topic.

    Westie983
    I’m a Forum Ambassador and I support the Forum Team on the Banking & Borrowing, and Reduce Debt & Boost Income boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySaving Expert.
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  • [Deleted User]
    [Deleted User] Posts: 0 Newbie
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    They've sent you a letter stating they're closing your account off the back of this?

    Were you demanding compensation as well?
  • Crashy_Time
    Crashy_Time Posts: 13,386 Forumite
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    Take it to the media, they absolutely love this sort of thing.
  • [Deleted User]
    [Deleted User] Posts: 0 Newbie
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    From your other posts you have banks elsewhere.

    So just transfer everything out to one of those instead
This discussion has been closed.
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