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  • FIRST POST
    • Davee64
    • By Davee64 18th Aug 17, 5:24 PM
    • 8Posts
    • 0Thanks
    Davee64
    claiming back overpayment from the csa
    • #1
    • 18th Aug 17, 5:24 PM
    claiming back overpayment from the csa 18th Aug 17 at 5:24 PM
    I recently contacted the CSA because I had been told that my son was no longer in educaton, and hadn't been in education for some time. I was contacted on 20/6/17 by them, verbally confirming that my obligation to make these payments should of ceased on 3/9/16. I was also given the impression that this case would be handed onto another department that would deal with my reimbursement. I then received a letter dated 21/6/17 confirming that this case should of been closed on 3/9/16. Even though this case was classed as closed, the CSA took another payment on 28/6/17. I immediately contacted the CSA to complain and ask when I would be getting my money back. Not only was I told that they couldn't return the wrongfully taken payment, but that it would probably take up to seven weeks for them to asses the overpayments and return it to me. After the seven weeks was up, I contacted them via email, and posted a letter to them. one week later I was eventually contacted by them merely as an acknowledgement that they had received my letter, and that it would be forwarded onto the relevant department to asses whether or not that the overpayment would be returned.
    Anyone know how much longer I should expect to have to wait, or, any other revenues that I can take to get my money back.
    As like everyone else that this sort of thing has happened to, I have had to suffer a loss of income because of the neglect of the likes of the CSA not doing their jobs properly to ensure that this sort of thing doesn't happen
Page 1
    • DUTR
    • By DUTR 18th Aug 17, 6:48 PM
    • 11,319 Posts
    • 6,483 Thanks
    DUTR
    • #2
    • 18th Aug 17, 6:48 PM
    • #2
    • 18th Aug 17, 6:48 PM
    How were the payments direct to the PWC, via DD or SO to the CSA or via EAO?
    Then if the payments were passed onto the PWC, they have to write to confirm the overpayment then you will (should) get a cheque back depending how the payments were made.
    • Davee64
    • By Davee64 18th Aug 17, 9:03 PM
    • 8 Posts
    • 0 Thanks
    Davee64
    • #3
    • 18th Aug 17, 9:03 PM
    • #3
    • 18th Aug 17, 9:03 PM
    my payments to the csa were made via direct debit. they were always sharp in sending out demand letters when I used to pay
    • Davee64
    • By Davee64 22nd Aug 17, 4:24 PM
    • 8 Posts
    • 0 Thanks
    Davee64
    • #4
    • 22nd Aug 17, 4:24 PM
    • #4
    • 22nd Aug 17, 4:24 PM
    Anyone know if it is possible to take legal action against the CSA, should they reject my claim for the overpayments
    • DUTR
    • By DUTR 22nd Aug 17, 5:38 PM
    • 11,319 Posts
    • 6,483 Thanks
    DUTR
    • #5
    • 22nd Aug 17, 5:38 PM
    • #5
    • 22nd Aug 17, 5:38 PM
    Anyone know if it is possible to take legal action against the CSA, should they reject my claim for the overpayments
    Originally posted by Davee64
    WHy do you feel they will reject your claim?
    Like you I had 2 letters, one to say to pay until the next 12 months and another to say the liability had ended a month prior, I simply called them to confirm which is valid, they confirmed liability had ended and that they would return any over payment, it came in 2 parts money which hadn't been passed to the pwc (that came within a week) and then the payments that had been forwarded a couple of weeks later, all resolved in less than 4 weeks.
    • jimd-f
    • By jimd-f 23rd Aug 17, 8:52 AM
    • 152 Posts
    • 72 Thanks
    jimd-f
    • #6
    • 23rd Aug 17, 8:52 AM
    • #6
    • 23rd Aug 17, 8:52 AM
    to be fair to CSA they will not know that the child has ended full time education unless someone tells them!
    once they know this they will
    a- refund any payments still in the system; ie not paid out to PWC providing they can see that there are not excessive arrears on the case
    b- do a full account breakdown on your case to see if you have paid everything due, and there are no arrears, and this can be the bit that takes time depending on the complexity of the case
    c- contact the PWC if there have been overpayments to arrange for them to be repaid
    d-as the CSA does not hold any funds of their own they then have to make a decision on how to repay any overpayments as they are in effect paying out taxpayers money and this is done after considering point c by a specialist team
    so depending on the complexity of the case it could take a little while.
    i would phone them and ask for an update and a timescale
    • Tammy214
    • By Tammy214 24th Aug 17, 2:57 PM
    • 1 Posts
    • 0 Thanks
    Tammy214
    • #7
    • 24th Aug 17, 2:57 PM
    • #7
    • 24th Aug 17, 2:57 PM
    Can anyone help me I have a 13 (nearly 14) year old daughter. We have had no contact with him or a penny for 12+ years EVER even though she tried via Facebook etc only to be blocked !!!55357;!!!56865;
    My question is can I now make a claim of CSA and get back dated?? He doesn't work as far as I know but he has in the past. Thanks
    • WYSPECIAL
    • By WYSPECIAL 24th Aug 17, 11:05 PM
    • 344 Posts
    • 147 Thanks
    WYSPECIAL
    • #8
    • 24th Aug 17, 11:05 PM
    • #8
    • 24th Aug 17, 11:05 PM
    You won't be able to get it back dated. Claim will be from when you contact them.
    • Davee64
    • By Davee64 26th Aug 17, 3:43 PM
    • 8 Posts
    • 0 Thanks
    Davee64
    • #9
    • 26th Aug 17, 3:43 PM
    • #9
    • 26th Aug 17, 3:43 PM
    I've received back dated money before after I told them that my daughter lived else where. Now that I've been advised that my last child ceased further education. During a phone call when they advised me that my obligation to make payments ceased last September, they ask what I wanted to do about this money.
    By my calculations they owe me over 1912.70 after taking another payment that they shouldn't of taken. Eight weeks plus later, I received a letter saying that they owe me 178.90. Can anyone offer me legal advice to claim the full amount back?
    • Davee64
    • By Davee64 26th Aug 17, 3:54 PM
    • 8 Posts
    • 0 Thanks
    Davee64
    csa
    as far as I'm concerned I should be entitled to all of it back. When they called me last week to acknowledge receipt of my letter, They gave me the impression that I might not get any of it back. Since then, I received a letter saying that they were going to repay 178.90. A fraction of 1912.70 that should not of been taken. the first chance I get I'll be going to the advice bureau. Don't suppose you can offer any advice. If I phone them direct, I'll probably blow my top with them
    • jimd-f
    • By jimd-f 27th Aug 17, 8:38 AM
    • 152 Posts
    • 72 Thanks
    jimd-f
    ask them for a full account breakdown and then check this against your own figures. if there is still a difference then i would send in your figures and ask them to explain any discrepancies.
    your case ended when the last child left full time education or reached 20 so you will get the case backdated to that date.
    it looks to me that they may be possibly only refunding money not yet paid to PWC at present as all other money has gone to her and they need to arrange a way to get this back. this will be clarified once you get the breakdown.
    Last edited by jimd-f; 27-08-2017 at 8:42 AM. Reason: clarification
    • Davee64
    • By Davee64 27th Aug 17, 5:17 PM
    • 8 Posts
    • 0 Thanks
    Davee64
    There's a big difference in figures. The only money they're returning to me is the amount that they took after the dated letter that I received in June. Payments should of ceased on 3/9/16 by the information that they have given me. By my calculation they still owe me 1733.80 minimum. Possibly a further 540.00 if I can prove it
    • Davee64
    • By Davee64 27th Aug 17, 5:22 PM
    • 8 Posts
    • 0 Thanks
    Davee64
    Oh, I didn't read it all before replying. When I spoke to them in June, they said that I should get it all back, regardless as to whether or not they get any money back from my ex. Unfortunatley this was only verbal confirmation. They didn't include this in the written confirmation that they sent out the next working day
    • Fission
    • By Fission 31st Aug 17, 2:55 AM
    • 223 Posts
    • 69 Thanks
    Fission
    as far as I'm concerned I should be entitled to all of it back.

    That is correct provided that there were no arrears outstanding at the date that liability ceased. If there were any existing arrears, you would logically expect a refund of the payments since cessation of liability, minus the arrears.

    If there were no arrears, you'd expect to get the whole overpayment back.
    • Davee64
    • By Davee64 2nd Sep 17, 10:19 AM
    • 8 Posts
    • 0 Thanks
    Davee64
    My payments should of stopped last September, not June this year after I cancelled the direct debit. The CSA really screwed up with my case. They classed my case as closed as from 21/6. Then took a further payment on the 28/6, which took them eight weeks to repay. This was a big insult to me. No explanation as why I was only going to receive less than 10% of what they owed me. Only to be followed up with a bigger insult. They sent out a schedule for further payments.
    If anyone else has problems. Make sure that you keep a full record of any contact, as well as payments made
    • DUTR
    • By DUTR 4th Sep 17, 9:33 AM
    • 11,319 Posts
    • 6,483 Thanks
    DUTR
    My payments should of stopped last September, not June this year after I cancelled the direct debit. The CSA really screwed up with my case. They classed my case as closed as from 21/6. Then took a further payment on the 28/6, which took them eight weeks to repay. This was a big insult to me. No explanation as why I was only going to receive less than 10% of what they owed me. Only to be followed up with a bigger insult. They sent out a schedule for further payments.
    If anyone else has problems. Make sure that you keep a full record of any contact, as well as payments made
    Originally posted by Davee64
    Everyone should keep a full record, whether NRP or PWC.
    Then it is much easier to resolve any discrepancies.
    • Launa82
    • By Launa82 7th Mar 18, 1:25 PM
    • 1 Posts
    • 0 Thanks
    Launa82
    Does anyone have an email address or postal address we can write to we have been ringing them as overpaid for 2000 and no joy with calling them
    • poolybadboy
    • By poolybadboy 1st May 18, 12:22 PM
    • 5 Posts
    • 1 Thanks
    poolybadboy
    Same Here
    The exact same has just happened to me, I heard last month that my children were no longer in full time education so I called the CSA end of March to ask if the ex had contacted them to let them know. They told me she hadn't so would do a CHB check.
    They phoned me back in the afternoon and told me that CHB had stopped for the 2 children on 04/09/17 and that as I paid through AOE the account would more than likely be up to date so I should get what I overpaid back.
    I phoned back as I received a letter that didn't make any sense at all and was told that payments should have definitely stopped 04/09/17 and the wrong letter was sent to me, told again I would get what I overpaid back.
    Got an answerphone message off a lady from the CSA asking me to call her back so called back and she wasn't available so the lad on the phone read out the notes which said that I was owed 240.00 (my monthly payments) and that was all. I questioned why I wasn't getting the full amount back (approx. 1400) and was told that it was not the CSA's fault that the overpayments were made and that it was the responsibility of both parents to notify them when there is a change.
    I explained to the guy on the phone that I don't live in the same town as my kids and I haven't seen them for 3 years so how am I to know what they are doing, I only found out in the first place through a family member who had heard this.
    As far as I'm concerned they took on the responsibility to deduct my payments from my employer and give it to my ex so they should take responsibility for the administration of the case.
    Davee have you heard anything else or is still ongoing.
    can anyone else provide any advice or would I just be flogging a dead horse by pursuing it with them.
    Thanks
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