BT Line frayed

PierremontQuaker03 · 22 March 2019 at 10:21AM

Hi,
wonder if anyone knows the answer to this.
I live in 1930s semi therefore there are Telephone poles in our street with lines going to each house.
I am actually with Virgin and have been for the last 5 years (waiting for the Superfast Broadband from BT).
Anyway I noticed the line into is very frayed and part of it is hanging down in front of my downstairs window - I can almost touch it.
Also it looks bad as well.
Anyway - who do I contact - I am not a BT customer but it is their line as far as I am concerned they can remove it as I don't need it.

Browntoa · 22 March 2019 at 10:27AM

Openreach web site

Ask direct as " unsafe"

mpet · 23 March 2019 at 3:18PM

To report any of the following, please call us on 0800 023 2023 (option 1):

Damaged underground cables (typically caused by mechanical diggers in built-up areas)
Loose cables or cables dangling from telephone poles
Damaged green cabinets or cabinets with open doors
Damaged telephone poles
Loose, cracked or missing manhole covers
Unsafe Openreach worksites

This would come under loose cables dangling from telephone pole

BT Line frayed

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