Retaining fibre connection when switching broadband

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Dim_jim
Dim_jim Posts: 2 Newbie
in Broadband & internet access
Hi,

I've done some searching on Google and can't see an answer to this question so I'm hoping someone here may be able to clarify for me - If I have a fibre broadband connection with my current supplier (BT) is it guaranteed if I switch provider that I will be also put on a fibre broadband connection? Is it a migration of my existing connection? Or a closure of the existing connection and a new connection with the new supplier?.

It might seem an odd question but I live in a fairly new estate and when I moved in there was no fibre, but around 6 months after moving in Openreach extended the cabinet and I was able to upgrade. However, I believe there are still people in the estate that aren't able to get fibre due to cabinet capacity issues and my worry is that if I choose to switch to a new supplier I may be at risk of losing the fibre connection during the switch. I'm with BT at the moment and we've really not had a great experience but I'd rather have stay and have fibre than move at risk of going back to sub-1mbps ADSL.

Any help would be appreciated, thanks

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  • unforeseen
    unforeseen Posts: 7,280 Forumite
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    If you are just moving providers you will keep your fibre.
  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
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    Yes if you buy a fibre product .No if you buy ADSL .



    <Is it a migration of my existing connection?.
    No you buy a new product though it will come over the same wires supplied and serviced by OpenReach the same as your current service .


    Yes you could be at risk if the local cabinet is full .
  • Dim_jim
    Dim_jim Posts: 2 Newbie
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    Thanks for the quick responses
  • iniltous
    iniltous Posts: 3,083 Forumite
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    Dim_jim wrote: »
    Hi,

    I've done some searching on Google and can't see an answer to this question so I'm hoping someone here may be able to clarify for me - If I have a fibre broadband connection with my current supplier (BT) is it guaranteed if I switch provider that I will be also put on a fibre broadband connection? Is it a migration of my existing connection? Or a closure of the existing connection and a new connection with the new supplier?.

    It might seem an odd question but I live in a fairly new estate and when I moved in there was no fibre, but around 6 months after moving in Openreach extended the cabinet and I was able to upgrade. However, I believe there are still people in the estate that aren't able to get fibre due to cabinet capacity issues and my worry is that if I choose to switch to a new supplier I may be at risk of losing the fibre connection during the switch. I'm with BT at the moment and we've really not had a great experience but I'd rather have stay and have fibre than move at risk of going back to sub-1mbps ADSL.

    Any help would be appreciated, thanks

    AFIAK, if you move provider ( but you are keeping FTTC, just supplied by the new ISP) then you do get a different port in the FTTC cab , so if the cab in question is 'waiting list' then you could end up with the new provider not able to supply FTTC until a port becomes available, and the 'port' you relinquished, gives to someone already on that waiting list....you should be able to check , or ask the new ISP if the cab is waiting list or not...happy to be corrected if this isn't the process
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